CrowdSupport®
Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
SelenaJane1
Level 1: Cadet

I have 9GB extra data charges of $90 charged to my bill that I know I did not use as I was very carefully monitoring my usage using the Telsta App and also logging onto my account to double check. I have tried to query the bill but am only given the ...

Peterc10
Level 1: Cadet

I noticed there was an international call charge of $103 on my account, for 1 call on my bill. How did that happen. Instead of calling on WhatsApp looks like it went off as a normal call. It was accidental, but try asking Telstra to just show act of ...

slotback72
Level 1: Cadet

Hi,    I am stunned to say the least that I have been billed for a service that i am not even subscribed to anymore. I cancelled my smartcommunity account for my previous residence in september 2019 and I have received yet again another bill for that ...

AliQ
Level 5: Eagle Eye

When I come to recharge my mobile in the UK end of this year, do I have to use an Australian credit card or can I use my UK card ?Thank you.

RebeccaRose
Level 1: Cadet

Hi, I am being charged for my phone bill when it should have been cancelled. It was a one year contract and has rolled over past this. I haven’t been in the country for 10 months - haven’t used the sim since I’ve been there. I left enough money in my ...

Dyl231818
Level 1: Cadet

So, I made a payment to my plan with Telstra, as it was due. I had enough money in my account and the money was taken successfully. Fast forward a week, my service has stopped. I check my bills and the same bill is there, now overdue. I check my bank ...

Kylie39
Level 1: Cadet

For the last couple of months each time I get a new bill, it tells me on the app that my services have been restricted and my bill is overdue. 
I have not been late with bills, it’s not even due. 
I contacted Telstra who advised that my account does no ...

faceowner
Level 2: Rookie

In regards to the "paying for the final month"1. Telstra charges my first month and second month in advanced on the first billing cycle after I engage in a new plan with a new device. 2. those 2 months are clearly dated as the first month I actually ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

AnnoyedCustom1
Level 2: Rookie

I am really Pissed Off at Telstra my internet is apparently not strong enough for my recently added on Xbox All Access Pass. (31/10/2019) I have had 4 Cutouts on my service and now that I want too cancel my Add-On they want too charge me $642.30 to d ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

KAT1008
Level 1: Cadet

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

jhwiz
Level 4: Private Eye

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Pavisidhu
Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

KT166
Level 1: Cadet

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

Wheretonext
Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

2791955
Level 1: Cadet
silvergull
Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

EdAq
Level 1: Cadet

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Wh0
Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

roadtrain
Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

xplora
Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

fowlerd
Level 1: Cadet
Krisstie22
Level 1: Cadet

P

Pa

Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now