debanne1
Level 1: Cadet

being charged late fee when paid bill on time

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: being charged late fee when paid bill on time

Hi @debanne1

 

Apologies for the delay in replying and for being charged a late fee despite paying on time. 

 

If you haven't followed this up since your post, please chat with our online team at https://tel.st/7juhl who can review your account and discuss further. 


Don't hesitate to let us know how you go, or contact us about any other matter. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now