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quansen
Level 1: Cadet

bill

Answered
since i had transfered my nbn to dodo before Feb 7, do i need to pay the bill of telstra for Feb1-Feb29
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: bill

If you churn your service then you will receive a final bill which will charge you pro rata until the day that the new provider (dodo) completed the porting of the services to them.

The final bill will also have any other fees or charges that may be applicable to your service, such as number portability or early termination charges.

If the new provider (dodo) didn’t churn/port the number/service and just set up a new one, then Tesltra wouldn’t know it was to be cancelled and as such you will need to call 132200 and say “disconnection” to arrange the disconnection.

If you wanted to discuss this bill and see if they can advise you the adjusted amount after the disconnection I would suggest speaking to billing on 132200 or live chat.
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Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: bill

If you churn your service then you will receive a final bill which will charge you pro rata until the day that the new provider (dodo) completed the porting of the services to them.

The final bill will also have any other fees or charges that may be applicable to your service, such as number portability or early termination charges.

If the new provider (dodo) didn’t churn/port the number/service and just set up a new one, then Tesltra wouldn’t know it was to be cancelled and as such you will need to call 132200 and say “disconnection” to arrange the disconnection.

If you wanted to discuss this bill and see if they can advise you the adjusted amount after the disconnection I would suggest speaking to billing on 132200 or live chat.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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