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teddyboy2014
Level 4: Private Eye

billing

Answered

HI

 

Telstra charged me for inserting a splinter box last years on my phone line when I used DSL. Now I have NBN, they removed this and wanted to charge me again?? They put it in, they took it out and want to charge me twice??

I have complained TWICE no results 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: billing

The installation (and/or removal) of a central splitter is not a standard service and would attract a charge as it is works being done to your internal wiring.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: billing

The installation (and/or removal) of a central splitter is not a standard service and would attract a charge as it is works being done to your internal wiring.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
teddyboy2014
Level 4: Private Eye

Re: billing

Telstra cant charge me for removal of a part they themselves put in and charged me for.

They now admit this and have credited my account in full.

Level 24: Supreme Being
Level 24: Supreme Being

Re: billing

You're lucky. You must have got a consultant who didn't fully understand what they were doing.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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