I have had mobile and broadband direct debit for decades with Telstra. Last 2 months have not been actioned automatically and late fees applied on both accounts. Betting it will happen again in July. I spent more than an hour discussing with Telstra - the outcome: remove my CC direct debit card number and re-enter the exact same details. This exact situation happened 2 years ago and never found out why. No cred. limit issues, bank has no explanation either. I can't believe I am the only one who has experienced this.
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I am sorry to read that the direct debit was not completed to pay the last 2 bills.
It does sound like charges did not process due to some small change in the card details, it is unusual if a new card or expiry date was not issued by the bank and thanks for letting us know the bank could not find a reason either.
Has this now been resolved after you have re entered the details or has there not been a new bill produced yet?.
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