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ofiglasses
Level 1: Cadet

direct debit not working

I have had mobile and broadband direct debit for decades with Telstra. Last 2 months have not been actioned automatically and late fees applied on both accounts. Betting it will happen again in July.  I spent more than an hour discussing with Telstra - the outcome: remove my CC direct debit card number and re-enter the exact same details.  This exact situation happened 2 years ago and never found out why. No cred. limit issues, bank has no explanation either.  I can't believe I am the only one who has experienced this.

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Support Team
Support Team

Re: direct debit not working

Hello ofiglasses

 

I am sorry to read that the direct debit was not completed to pay the last 2 bills.

 

It does sound like charges did not process due to some small change in the card details, it is unusual if a new card or expiry date was not issued by the bank and thanks for letting us know the bank could not find a reason either.

 

Has this now been resolved after you have re entered the details or has there not been a new bill produced yet?.

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