I have set up a direct debit online in My Account but it doesn't seem to be working.
I contacted the support centre via online chat and they don't have access to see My Account details, which wasn't very helpful. They kept saying I don't have a direct debit set up, but I can see the details are set up in My Account.
I also can't see the details of my bill, I just received an email with the bill total.
Can anyone help with this please? I don't see why I have to pay a fee now to pay by credit card when I set up a direct debit and Telstra's system failed to use it.