I have set up a direct debit online in My Account but it doesn't seem to be working.
I contacted the support centre via online chat and they don't have access to see My Account details, which wasn't very helpful. They kept saying I don't have a direct debit set up, but I can see the details are set up in My Account.
I also can't see the details of my bill, I just received an email with the bill total.
Can anyone help with this please? I don't see why I have to pay a fee now to pay by credit card when I set up a direct debit and Telstra's system failed to use it.
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Hi @JonteRhodes
Sorry to read about your Direct Debit issues and apologies for the delay in responding.
This is not a matter that can be resolved via Crowd Support however have you been able to chat with our billing team on 13 22 00 to see if they can offer a solution?
- Jimmy
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