CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
JonteRhodes
JonteRhodes
Level 1: Cadet
January

direct debit not working

I have set up a direct debit online in My Account but it doesn't seem to be working.

I contacted the support centre via online chat and they don't have access to see My Account details, which wasn't very helpful.  They kept saying I don't have a direct debit set up, but I can see the details are set up in My Account.

I also can't see the details of my bill, I just received an email with the bill total.

Can anyone help with this please?  I don't see why I have to pay a fee now to pay by credit card when I set up a direct debit and Telstra's system failed to use it.

  • 133 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jimmy-Lo
Support Team
Support Team
January

Re: direct debit not working

In response to JonteRhodes

Hi @JonteRhodes

 

Sorry to read about your Direct Debit issues and apologies for the delay in responding.

 

This is not a matter that can be resolved via Crowd Support however have you been able to chat with our billing team on 13 22 00 to see if they can offer a solution?

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • Direct Debits

    Hi I have accidentally requested a direct debit to be set up tonight can I please cancel that reques ...

    Find out more

  • unauthorised direct debit by telstra

    Telstra has withdrawn $30 from my a/c as a scheduled direct debit which I have not authorised. I hav ...

    Find out more

  • Setting Up Direct Debit

    HI I received my bill for my mobile Casual $35 plan 2 days ago, and it's due early next month. I've ...

    Find out more

  • direct debit not working

    I have had mobile and broadband direct debit for decades with Telstra. Last 2 months have not been a ...

    Find out more

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Telstra Home >
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now