direct debit not working

[JonteRhodes]

I have set up a direct debit online in My Account but it doesn't seem to be working.

I contacted the support centre via online chat and they don't have access to see My Account details, which wasn't very helpful.  They kept saying I don't have a direct debit set up, but I can see the details are set up in My Account.

I also can't see the details of my bill, I just received an email with the bill total.

Can anyone help with this please?  I don't see why I have to pay a fee now to pay by credit card when I set up a direct debit and Telstra's system failed to use it.

[Jimmy-Lo]

Hi @JonteRhodes

Sorry to read about your Direct Debit issues and apologies for the delay in responding.

This is not a matter that can be resolved via Crowd Support however have you been able to chat with our billing team on 13 22 00 to see if they can offer a solution?

- Jimmy