jamesbonds
Level 2: Rookie

docplay

Answered

I have tried without success to unsubscibe from doc play ,have sent at least 3 emails but they do not respond demanding to be unsubscribed without success,every time i get a phone bill Docplay has charged me $6.95, 

How can i contact them ,is there a phone number to contact them , 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: docplay

Have you tried logging in to your account via www.docplay.com and then go to the "Your Account" page.

 

You can't unsubscribe via email and they don't have a contact phone number.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: docplay

Have you tried logging in to your account via www.docplay.com and then go to the "Your Account" page.

 

You can't unsubscribe via email and they don't have a contact phone number.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
jamesbonds
Level 2: Rookie

Re: docplay

Kept on searching until I eventually found my Account  settings, then applied for cancellation of same .Received a phone call from Docplay saying they are cancelling my account and as well as that as i have not watched Docplay for 5 months i am receiving a full refund for that period. 

As this is not like ordinary Streaming ,"ie" you pay through "Telstra billing " you have get into your account and work your way through it There is a section there that you are notifying them of your intention to usubscribe .

 

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: docplay

It is covered in the Docplay terms and conditions (which people should always read before they sign up for anything). And it is just normal streaming, it's just that your billing was going through your Telstra account (as in Telstra account acting like a Credit Card/Paypal/etc).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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