robbie1944
Level 1: Cadet

i would like to request that i still recieve a paper bill

Answered

recently changed my plan and recieved a text to say i will only get an email bill which is not satisfactory for me

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: i would like to request that i still recieve a paper bill

You either need to log in to your account online and change your billing preference, or give 132200 a call and speak to a consultant.

Note: a fee is charged for Paper Bills.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: i would like to request that i still recieve a paper bill

You either need to log in to your account online and change your billing preference, or give 132200 a call and speak to a consultant.

Note: a fee is charged for Paper Bills.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 21: Augmented

Re: i would like to request that i still recieve a paper bill

Most of the new plans insist on on-line billing. I am sure it is part of the T&Cs you received with the new plan. Some allow printed bill for fee, some may not allow even that (not sure)...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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