We have been having trouble with out internet with telstra for years.We have ADSL 2+. Our current download speed is 5.58Mbps and upload speed 0.24Mbps as per 'SpeedTest'. Is this good? Our internet is so slow and we are trying to work out where the problem is.
Was this helpful?
Here are 2 links to trouble-shooting internet issues
If the above does not resolve your issue, please ring 133 933 and say "Technical support"
Basically, your download speed is quite good (almost double mine). It would need to be close to 1Mbps before it was classed by Telstra as a problem.
You upload speed is low though. It could be caused by a number of issues either on your side of the network or the server side. I wouldn't think that your connection to the exchange would be the issue given that your download speed is OK.