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Tjw
Level 1: Cadet

recharge using credit card?

i am unable to recharge using my credit card. could i get some help please. thanks

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6 REPLIES 6
Tjw
Level 1: Cadet

Re: recharge using credit card?

this is the message i am receiving .

At Telstra, we have a range of security levels for Pre-Paid recharges. Unfortunately this credit card cannot currently be used. You have not been charged. Please try another card or use PayPal as your payment method.

Support Team
Support Team

Re: recharge using credit card?

G'day Tjw, what kind of card is it? Have you spoken with your financial institution to make sure everything is ok on their end? 

____________________

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Tjw
Level 1: Cadet

Re: recharge using credit card?

Visa credit card. Yes the bank says there is no problems with the card on their end.

Telstra (Retired)
Telstra (Retired)

Re: recharge using credit card?

Have a chat with our pre-paid team to determine if a blacklist was put on your account for security measures. It can be removed if every thing is okay. 

 

http://tel.st/eAUWP

 

- Luis

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traverska
Level 1: Cadet

Re: recharge using credit card?

I am experiencing the same trouble - I need to charge my son's phone ASAP and cannot.  Any advice so I can fix this today?

 

Thank you.

Community Manager Community Manager
Community Manager

Re: recharge using credit card?

As Luis has advised above you will need to speak to our Pre-paid team, you can do this on 13 22 00 (say 'pre-paid') or via chat by clicking the link in my signature.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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