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Level 1: Cadet

reconnect my phone

Hi, 

My phone bill was overdue so my phone got suspended. I just paid the bill. How long do i wait until my service will get switched on?

 

Thank you.

Emily 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: reconnect my phone

If you have made a payment then depending on how you made the payment it can take up to days before that is reflected on the account. For example BPay payments can take 3-5 days in some cases.

Due to the delay you can actually report a payment which will trigger the service restoration for you. You can report a payment by entering your details here: https://telstra.com/reportpayment

Once you have reported a payment it says unless you have Foxtel to expect it should be back up within 2 hours in most cases, but if it isn't back up after a few hours I would give billing a call on 132200 and say "Billing" and get them to look into it for you.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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