I moved house. Used Telstra moving service. It did not work. Billing was messed up. Old house stayed connected. Called Telstra. Assured me it would be fixed. Got overdue notice attached to an email informing me I was in credit. I called Telstra to check what was true. I was assured I was in credit and the overdue was system generated, therefore ignore it. Now my services are restricted. Called Telstra billing. Asked if I want to report a payment or make a payment. I chose "other enquiry" so it put through to a phone number. Message says the voicemail inbox for that number is full so Telstra suggests I try calling later. Meanwhile my services are restricted (I was notified today). Why is it so difficult to speak to someone at Telstra about billing? Why does the moving service not work? Why do I get overdue notices attached to credit notices? Why do Telstra staff assure me by phone that everything is OK and I do not need to do anything? Why is my service restricted automatically without clear warning when the mistake is Telstra's? What amount of financial compensation should I require from Telstra for the time and restrictions to my service (home cable, 4 family mobile phones, 1 laptop data sim, 2 iPad data sims). I have been with Telstra since I moved to Melbourne in 2009. My bills are paid on time every time, automatically, charged to my credit card. This is crazy!
Was this helpful?
Geez, all the holes in the Swiss cheese lined up on you, didn't they?
The big one that has caused the whole thing to go haywire would appear to be the new Account Number. The system would have a hard time with reconciling that without intervention.
Thanks for letting us know how you're getting on with it and what caused the issue, it will help us in helping others if that sort of thing happens again, as it isn't the sort of compounding issue that we'd think of off the top of our heads.
Hopefully they'll get your service up and running fully ASAP.
I'm really sorry to read about this situation, my apologies for the trouble that you've had with your services.
It sounds like this has been addressed already, but if you need any assistance from here please let me know - more than happy to help follow this up if necessary.
Have a great day,
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved