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If you are having a specific problem then if you post the issue you are having the community may be able to help troubleshoot any issue.
If it is an account issue and you haven't been able to get it sorted with the account team, I would suggest lodging an official complaint here:
You will be then assigned a case manager to resolve the complaint for you.
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
I received a call from someone at Telstra who wanted to reward me for my loyalty to Telstra, so I en ...
I just received my Telstra bill & see that I have been charged a $1 non-electronic payment fee! I ob ...
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.