johbro
Level 1: Cadet

suspended phone service

Hi there,

 

I've been overseas for 6 weeks, paid all my bills up to date until I left the country on the day of my departure, received a bill whilst overseas, and obviously not been in a position to view nor pay it.  Discovered a message today, revceived on last Friday (the day of my return) to advise that my phone service would be suspended, unless I paid my outstanding $71 (!) phone bill.  (apparently Telstra have made numerous (no proof provided) attempts to contact me with no success).  

Which leaves me in a position whereby I need to contact Telstra to resolve this issue, only to be unable to contact Telstra from my mobile phone (due to my service being suspended) or by any other avenue as none are stated anywhere on the website, .

I don't know about anyone else, but I don't walk around with a back up phone or phone service for occasions like this.

What would you suggest is my best course of action to speak to a Telstra representative that can resolve my issue?

 

 

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: suspended phone service

You can chat with one online via LiveChat here: http://tel.st/livechat

Or even once suspended you should still be able to call Telstra on 132200 as that is meant to still work. (by that I mean at least last I saw it was still meant to work)

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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