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confused2
Level 1: Cadet

wrong billing amounts

Yesterday I received a text from telstra indicating that my call/text usage has reached 50% with 18 days to go in the billing cycle. I thought I was on track to avoid an excessive bill and I went onto My Telstra to confim. I looked at the amount under Plans and usage and it said that my charges since last bill is $327 dollars. I am really confused and concerned that I will have to pay the larger amount.  Can anyone help?

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1 REPLY 1
CrowdDudette
Level 9: Captain

Re: wrong billing amounts

Have you only just signed up to a new plan & this is your first billing period?  If so, it will be on a pro-rata basis & you won't have a full cycle.  Also the My Account charges don't allow for any discounts that you are to receive (it should state this underneath the charges).

 

You will need to get in touch directly with Telstra either via Live Chat or phoning them to find out specifics for your account.  Crowdsupport is a Public Forum & not individualised help from Telstra Staff.

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