I switched from my cable service to nbn from December 2019 & upon sign up I was promised 50% speed boost price,but every month since then the bill was always charged $120 instead of the promised rate of $105.
I have been calling Telstra every month just to tell them “I was getting the 50% discount” and only then they would change my bill & every time I called I told them “please don’t let this happen again next month” and I was promised every month that it won’t happen again.
So last month because I was waiting for them to change the bill & I ended up paying late,now this month there’s a late payment charge.
Now after 6-8 times calling them I’m so sick of this crap. I tried calling them today again just to tell them to change the bill because I’m not paying $135 when I was promised $105 every month. But they told me the system was down & someone was going to call me back in around 2 hours (that was at 1pm) and I never received a call.
I’d really like a supervisor to give a call back for this matter.
This is just getting frustrating & time wasting at the same time (on top of that,my nbn is down at the moment) this is making my blood boil.