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doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

deano08
Level 4: Private Eye

HelloAs Belong is an arm of Telstra, if I close my Telstra account and use Belong Mobile do I keep my Bigpond email address without paying the $79 annual fee? Thank you Dean 

foolish_me
Level 1: Cadet

Warning to any current or prospective customers of Telstra broadband plans (NBN in my case); I was offered a $79 bundle (Telstra TV included) with minimum speed of 40 mbps ( the normal deal for this standard package is min 20mbps -hence the appeal in ...

TopherChris
Level 2: Rookie

Hi,New here... I just came back to to the 'T' with a Nighthawk M2 plan and an iPad Pro plan. The M2 has it's foibles but is FAST ! Wondering, a couple of things Re. MBB plans (for backup sim).1. e.g. "12GB data + 8GB bonus - Offer ends 2 Sep 2019"-- ...

Emmala89
Level 2: Rookie

Hi so our internet died Sunday night and technicians have just got it back on now (Thursday afternoon). The fault was on telstra’s end. I was told to contact billing afterwards and they would put a discount on the next bill in lieu of having no servi ...

Eddie89
Level 1: Cadet

Hi Guys, Could someone let me know how to connect to service represnetive in Australia not in India? My ADSL has been discconected for 5 weeks as some stupid builder destrory network cable during their construction in Glenroy. After two weeks of the ...

angryangus
Level 2: Rookie

My current Standard Cable connection costs $80 per month (including a landline phone that we would rather not have and rarely use) and we have 200 GB data allowance and a nominal download speed of 50 Mbps. Recently Telstra increased the download spee ...

NOtrust
Level 1: Cadet

Home internet is outage again☹️

Plane_Crazy
Level 1: Cadet

I'm currently on Telstra HFC with the 100mb/s plan.  Have been advised that the HFC service will become NBN property about 3 months before my contract expires so what happens with regards to speed and rates at the changeover? Will the contracted spee ...

Averack
Level 3: Gumshoe

Allow users of Telstra Velocity FTTP products the choice of having faster upload speeds. currently its limited to 5 Mbit. It would be nice to be offered at least the same as the NBN  40 Mbit upload. even if it is an extra cost.  The current limitatio ...

doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

TopherChris
Level 2: Rookie

Hi,New here... I just came back to to the 'T' with a Nighthawk M2 plan and an iPad Pro plan. The M2 has it's foibles but is FAST ! Wondering, a couple of things Re. MBB plans (for backup sim).1. e.g. "12GB data + 8GB bonus - Offer ends 2 Sep 2019"-- ...

Emmala89
Level 2: Rookie

Hi so our internet died Sunday night and technicians have just got it back on now (Thursday afternoon). The fault was on telstra’s end. I was told to contact billing afterwards and they would put a discount on the next bill in lieu of having no servi ...

NOtrust
Level 1: Cadet

Home internet is outage again☹️

Bigpoppa2
Level 1: Cadet

Am i still locked into a contract i would like to explore other options

darwinNBN
Level 1: Cadet

I had a contract for NBN which included the premium speed boost in the price and when the contract ended the ones that we're on offer were less value than the one I was currently on. I let the contract go past the end date and we continued to pay the ...

Laurie1978
Level 1: Cadet

Hi everyone, I have just purchased a Netgear Nighthawk M2 mobile router and the message on the screen says 'detecting service' working fine as it has full 4G coverage but the message is annoying. What could be wrong? Thanks in advance.

Rusty12345678
Level 1: Cadet

As a Telstra Business Customer, how do we get the GPTEXB3 code added to our mobile broadband account so we can use the "Telstra.Extranet' APN and receive a public IP address to our office router ? And I don't want to hear any 'thats not available any ...

Zarraffa
Level 1: Cadet

NBN

Hi i have pre-ordered for NBN and currently have WiFi.  We are now receiving mail from other carriers and the cost is cheaper.   We were told that our account would not change from the current cost.   We do not have a telephone and use only the inter ...

pw510577e
Level 2: Rookie

My mother has memory issues and impaired logic. She's  been billed regularly for a software from a business in Queensland since September 2017, nearly $5000. She lives in Adelaide. I don't know if she was cold called or did this herself. She has a la ...

Soloist
Level 1: Cadet

Please consider a lower cost NBN plan ( say 50 GB) eligible only to pension card holders. 

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Jeffro53
Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Wanglese
Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Dtak
Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

_NeO_
Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

stikxx
Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

notflyingscot
Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

nd123
Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

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