Accounts & Plans

Broadband Plans & Rates

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Michele1977
Level 1: Cadet

I currently have a Cable Broadband at my address but i am moving house and this is not available at the new address. Telstra is only able to provide ADSL which is far too slow. I was wondering what the cancellation fee would be to terminate the contr ...

Michelle1975
Level 1: Cadet

I've signed up to the entertainment package. How do I get foxtel

NebulaLad
Level 2: Rookie

Recently got an undated form letter about an unsolicited upgrade to my broadband plan. While getting more data and/or speed is nice, I would have appreciated the option to stay with my previous plan at a reduced cost.  Maybe something to consider for ...

JimmyCat
Level 2: Rookie

In January of this year we transferred our phone/internet service from a business to a personal account. For various reasons, the new account is in my wife's name. Despite me being a Telstra account customer for nearly 40 years I am unable to be auth ...

Bezza1
Level 1: Cadet

I have been trying to get real help with Telstra for over two months now. Does anyone know how to bypass the help desk and get to someone who can actually help immediately without the usual "I've put that in the system and it will be fixed soon" ie n ...

jamesbell
Level 1: Cadet

Hi all,
I am moving into the telstra velocity estate on the sunshine coast "Peregian Springs"
and apparently i can only use them as a provider.
I have found this nothing but a nightmare, 
Where is the website for telstra velocity?
where are the plans for ...

Fringedweller
Level 3: Gumshoe

Hi, could someone tell me why I get errors when posting , like a spell check when I try and submit the name of the company that is host of this crowd support. I have had to use the letter T to be able to submit my post. Am I missing something ?

LJS75
Level 1: Cadet
Fix
Level 1: Cadet

Dear Telstra
How about after 12 years of loyalty you start to care and stop lieing to your customers. I stuck with Telstra with the plan to change to the nbn. After multiple call centre calls to make sure my transition was smooth my nbn is still not c ...

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

NebulaLad
Level 2: Rookie

Recently got an undated form letter about an unsolicited upgrade to my broadband plan. While getting more data and/or speed is nice, I would have appreciated the option to stay with my previous plan at a reduced cost.  Maybe something to consider for ...

Emalio
Level 1: Cadet

I placed an online nbn order on the 15/10. I selected the best bundle ever for $99 on 24 month contract. This bundle lists the Frontier modem as the modem included free of charge. I have the order confirmation with no charge for modem and I also conf ...

amy345
Level 1: Cadet

last thursday, we went into the telstra shop and had our bundle changed (to the 'best bundle ever', the 1000gb $99 one), along with purchasing a very fast speed boost for our internet. upon checking our account on the telstra website, it seems we are ...

dcpowell
Level 1: Cadet

There is a Critical Information Summary on the website for Telstra Small Bundle on the NBN but nowhere is the Small Bundle advertised.  Has it been dropped for new customers?

Bazza4
Level 4: Private Eye

My two year home phone and broadband bundle expires in November and there has been a more advantageous bundle advertised. My question is simple. Can I sign up for a different bundle when my current one lapses?Bazza4

amamdaSAUR
Level 2: Rookie

Sick and tired of Telstra!

we cant get Nbn or broadband because of our location and not enough ports for our estate. so we are FORCED onto a mobile data plan which allows 25G only and once that is used Telstra AUTOMATICALLY gives you Extra 1G for $10 ...

Bhel
Level 1: Cadet

Hi thereI am upgrading from my bundle to the Best Bundle Ever and was originally told that I will be given a new modem but now as I am signing up , I have been denied one . I have always been given one . I 've told that I also have to pay for the pos ...

Kerry111
Level 1: Cadet

Problem Solved thanks.

Bingo2
Level 3: Gumshoe

If my prepaid data plan expires on 16th June  does that mean 24:00 or 00:01 on the morning of the 16th June? I don't want to loose any credit if I don't recharge in time.

noello
Level 1: Cadet

Recently we downgraded our home bundle plan from 500 GB per month to 200 GB pm as we do not  use the internet sparingly. However after the change the download speeds dropped from 113Mbps to 33 Mbps.What is the rationale?

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Jeffro53
Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Wanglese
Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Dtak
Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

_NeO_
Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

stikxx
Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

notflyingscot
Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

nd123
Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

DarkStar69
Level 1: Cadet

Hi. Hoping someone can help me out here. On the 31/7/17 I called up and had my bundle changed to the "Best Bundle Ever". I recieved an email with the new bundle details confirming this. However that was 4 days ago and now my account has ticked over t ...

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