Accounts & Plans

Broadband Plans & Rates

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Level 1: Cadet

Hi Guys, Could someone let me know how to connect to service represnetive in Australia not in India? My ADSL has been discconected for 5 weeks as some stupid builder destrory network cable during their construction in Glenroy. After two weeks of the ...

Level 2: Rookie

My current Standard Cable connection costs $80 per month (including a landline phone that we would rather not have and rarely use) and we have 200 GB data allowance and a nominal download speed of 50 Mbps. Recently Telstra increased the download spee ...

Level 1: Cadet

Home internet is outage again☹️

Level 1: Cadet

I'm currently on Telstra HFC with the 100mb/s plan.  Have been advised that the HFC service will become NBN property about 3 months before my contract expires so what happens with regards to speed and rates at the changeover? Will the contracted spee ...

Level 2: Rookie

I was asked by a Telstra representative about changing my plan while sorting out another problem. I asked telstra to email me information. She said it was a limited offer for today only and would call me in an hour to chat about it.
I had a change of ...

Level 1: Cadet

I signed up in October 18 connected in November 18 and I am still trying to resolve the issue of not being able to connect with the Foxtel now 24 month free for 3 channels offer.  I have called Telstra 4 seperate times over 4 months to try and resolv ...

Level 1: Cadet

Am i still locked into a contract i would like to explore other options

Level 1: Cadet

Can anyone provide an update on the NBN outage in Rockhampton ... need to know when it’s likely to be back up and running.

Level 1: Cadet

Send me an email at REMOVED to understand my frustration, wake up Telstra!!!

Level 1: Cadet

Just wondering if anyone has experience transferring their ADSL and Home Phone bundle from Foxtel Broadband to Telstra ?

Is there any downtime involved ? I was told I would have to seperate my bundle first at Foxtel into internet and home phone howeve ...

Level 1: Cadet

Home internet is outage again☹️

Level 1: Cadet

I had a contract for NBN which included the premium speed boost in the price and when the contract ended the ones that we're on offer were less value than the one I was currently on. I let the contract go past the end date and we continued to pay the ...

Level 1: Cadet

Hi everyone, I have just purchased a Netgear Nighthawk M2 mobile router and the message on the screen says 'detecting service' working fine as it has full 4G coverage but the message is annoying. What could be wrong? Thanks in advance.

Level 1: Cadet

As a Telstra Business Customer, how do we get the GPTEXB3 code added to our mobile broadband account so we can use the "Telstra.Extranet' APN and receive a public IP address to our office router ? And I don't want to hear any 'thats not available any ...

Level 1: Cadet


Hi i have pre-ordered for NBN and currently have WiFi.  We are now receiving mail from other carriers and the cost is cheaper.   We were told that our account would not change from the current cost.   We do not have a telephone and use only the inter ...

Level 2: Rookie

My mother has memory issues and impaired logic. She's  been billed regularly for a software from a business in Queensland since September 2017, nearly $5000. She lives in Adelaide. I don't know if she was cold called or did this herself. She has a la ...

Level 3: Gumshoe

I just received two emails from a Michael Ackland, Sales & Service Executive, congratulating me on renewing my plan. I did no such thing and have no idea what they are doing with my account.  None of the help sections have any information about this ...

Level 1: Cadet
Level 2: Rookie

I currently have 2 mobile plans at Telstra and want to add a broadband plan. Optus and Vodafone give discounts for adding plans, but I don't see anything like that at Telstra.
Would be a normal thing to do right?

Anyone know of such discounts?

Level 1: Cadet

Does anyone know if it's possible to take a break (3mths) from my plans while away on an extended holiday? I don't want to disconnect, I just want to put my plan on hold so that I'm not paying for a service that I don't need for a few months.

Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

Level 1: Cadet

Hi. Hoping someone can help me out here. On the 31/7/17 I called up and had my bundle changed to the "Best Bundle Ever". I recieved an email with the new bundle details confirming this. However that was 4 days ago and now my account has ticked over t ...

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