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Carloncho
Level 1: Cadet

Hi . Is anybody there

Suteck
Level 1: Cadet

Hi, I've been on Telstra Cable for many years and was recently told my rate would change in November.  I called up today and changed to the $89 Unlimited casual plan and was told there would be no upfront charge. I received an email showing my Order ...

cat_herder
Level 1: Cadet

looking for standalone cable plans not bundles

Joseph88
Level 2: Rookie

I can’t believe Telstra is making a big deal to provide an extra 10gb to me when I joined up on a $149 plan on a iPhone 8 256gb with 80gb of data. A few months later they introduced same plan with a different name with 90gb of data instead of the 80g ...

Greenmachine
Level 1: Cadet

Can you give me a good deal for 24 months contract with internet unlimited or 1000 gb

MHM2
Level 3: Gumshoe

Email roaming charges.Asking again, not answered to my satisfaction yet. I want to access bigpond email servers (ESMTP) whilst roaming. Not necessarily overseas. What are the costs ?  This should be a standard add on to any plan.

I'm not restricting m ...

TH58
Level 1: Cadet

Hello, I’ve moved from adsl to cable, and when I’ve installed the modem, every webpage comes up with a message “this connection is not private”! How do I fix this?

BradSP65
Level 4: Private Eye

Why does Telstra see that moving from 50 to 100M is wroth 30% of the total plan cost. I get that people can download more but the additional cost seems disparite to the rest of the other providers that are up to 30% cheaper for the same product? How ...

tycoel
Level 4: Private Eye

Dear Telstra  You have exceeded all of expectations this time as far as lack of service, support and competence go. On the 18th June 2018 I ordered a 1000Gb home broadband package with home phone and received, via email, the below to confirm, togethe ...

Soups74
Level 1: Cadet

Yesterday I chose a new broadband home package after mine expired in May. I got an email saying the technician has to come out ( in a weeks time) to install cabling. As of yesterday I now have no internet in the meantime for some reason . I need it!I ...

MHM2
Level 3: Gumshoe

Email roaming charges.Asking again, not answered to my satisfaction yet. I want to access bigpond email servers (ESMTP) whilst roaming. Not necessarily overseas. What are the costs ?  This should be a standard add on to any plan.

I'm not restricting m ...

NebulaLad
Level 2: Rookie

Recently got an undated form letter about an unsolicited upgrade to my broadband plan. While getting more data and/or speed is nice, I would have appreciated the option to stay with my previous plan at a reduced cost.  Maybe something to consider for ...

Emalio
Level 1: Cadet

I placed an online nbn order on the 15/10. I selected the best bundle ever for $99 on 24 month contract. This bundle lists the Frontier modem as the modem included free of charge. I have the order confirmation with no charge for modem and I also conf ...

amy345
Level 1: Cadet

last thursday, we went into the telstra shop and had our bundle changed (to the 'best bundle ever', the 1000gb $99 one), along with purchasing a very fast speed boost for our internet. upon checking our account on the telstra website, it seems we are ...

dcpowell
Level 1: Cadet

There is a Critical Information Summary on the website for Telstra Small Bundle on the NBN but nowhere is the Small Bundle advertised.  Has it been dropped for new customers?

Bazza4
Level 4: Private Eye

My two year home phone and broadband bundle expires in November and there has been a more advantageous bundle advertised. My question is simple. Can I sign up for a different bundle when my current one lapses?Bazza4

amamdaSAUR
Level 2: Rookie

Sick and tired of Telstra!

we cant get Nbn or broadband because of our location and not enough ports for our estate. so we are FORCED onto a mobile data plan which allows 25G only and once that is used Telstra AUTOMATICALLY gives you Extra 1G for $10 ...

Bhel
Level 1: Cadet

Hi thereI am upgrading from my bundle to the Best Bundle Ever and was originally told that I will be given a new modem but now as I am signing up , I have been denied one . I have always been given one . I 've told that I also have to pay for the pos ...

Kerry111
Level 1: Cadet

Problem Solved thanks.

Bingo2
Level 3: Gumshoe

If my prepaid data plan expires on 16th June  does that mean 24:00 or 00:01 on the morning of the 16th June? I don't want to loose any credit if I don't recharge in time.

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Jeffro53
Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Wanglese
Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Dtak
Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

_NeO_
Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

stikxx
Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

notflyingscot
Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

nd123
Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

DarkStar69
Level 1: Cadet

Hi. Hoping someone can help me out here. On the 31/7/17 I called up and had my bundle changed to the "Best Bundle Ever". I recieved an email with the new bundle details confirming this. However that was 4 days ago and now my account has ticked over t ...

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