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Broadband Plans & Rates

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Level 9: Captain

I noticed that the 'Connect Plus' and onwards plans are now a standard 50nbn tier that "Provides typical minimum speeds of 30Mbps between 7pm-11pm" So a couple of questions?1) Does this apply to everyone on these plans, or is it limited to new signup ...

Level 1: Cadet


My NBN is constantly dropping out!
Driving me nuts!
The point is falling out of the wall and I have no connectivity most of the time!

Level 1: Cadet

I have just taken a call from a supposed Telstra rep by the name of Ron Watson with an Indian accent. He seemed to have a lot of correct information about my service including the number of my router. He said his call was to alert me to the sudden in ...

Level 1: Cadet

Depending on when I can organise substantially more data, I will be departing for around Australia tour of approimately 2 years. I presently have 25gb on Telstra Mobile wifi, though I will now be streaming considerably more of Live TV and Entertainme ...

Level 1: Cadet

I tried 3 times to send this message online, only to receive the same message many have posted about on various forums " error please try later ". Sad and frustrating but something that's Telstra think must be okay?!
Anyway, back to the reason for thi ...

Level 1: Cadet

Hi just wondering how long it takes to process the nbn speed refund offer . I submitted 3 weeks ago , it’s still not on my bill.

Level 1: Cadet

Close my broadband account

Level 1: Cadet

Hi I am currently with Tesltra plus Foxtel...Want to move to a new plan with Telstra...No idea on how to do it....The web stuff dosent show me what I have and can have..The chat dosent work....The call centre will probably take months and the store a ...

Level 3: Gumshoe

We recently received an email from Telstra telling us that they have "noticed" finally, that the 100 speed we signed up for is not possible in our area. We were offered to be let out of our plan, with no exit, or changing to a lower plan. ...

Level 1: Cadet

We signed up for Telstra NBN Business a while back (100/40 Mbps on FTTP), but I'm not convinced that there is any value over using a Personal NBN plan. I could live without the static IP. From what I can see there are no performance or service qualit ...

Level 1: Cadet

I placed an online nbn order on the 15/10. I selected the best bundle ever for $99 on 24 month contract. This bundle lists the Frontier modem as the modem included free of charge. I have the order confirmation with no charge for modem and I also conf ...

Level 1: Cadet

last thursday, we went into the telstra shop and had our bundle changed (to the 'best bundle ever', the 1000gb $99 one), along with purchasing a very fast speed boost for our internet. upon checking our account on the telstra website, it seems we are ...

Level 1: Cadet

There is a Critical Information Summary on the website for Telstra Small Bundle on the NBN but nowhere is the Small Bundle advertised.  Has it been dropped for new customers?

Level 3: Gumshoe

My two year home phone and broadband bundle expires in November and there has been a more advantageous bundle advertised. My question is simple. Can I sign up for a different bundle when my current one lapses?Bazza4

Level 2: Rookie

Sick and tired of Telstra!

we cant get Nbn or broadband because of our location and not enough ports for our estate. so we are FORCED onto a mobile data plan which allows 25G only and once that is used Telstra AUTOMATICALLY gives you Extra 1G for $10 ...

Level 1: Cadet

Hi thereI am upgrading from my bundle to the Best Bundle Ever and was originally told that I will be given a new modem but now as I am signing up , I have been denied one . I have always been given one . I 've told that I also have to pay for the pos ...

Level 1: Cadet

Problem Solved thanks.

Level 3: Gumshoe

If my prepaid data plan expires on 16th June  does that mean 24:00 or 00:01 on the morning of the 16th June? I don't want to loose any credit if I don't recharge in time.

Level 1: Cadet

Recently we downgraded our home bundle plan from 500 GB per month to 200 GB pm as we do not  use the internet sparingly. However after the change the download speeds dropped from 113Mbps to 33 Mbps.What is the rationale?

Level 1: Cadet

I have a nbn/home phone bundle. As i never use my home phone now can anyone tell me if telstra have a nbn only plan so i can disconnect home phone.

Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

Level 1: Cadet

Hi. Hoping someone can help me out here. On the 31/7/17 I called up and had my bundle changed to the "Best Bundle Ever". I recieved an email with the new bundle details confirming this. However that was 4 days ago and now my account has ticked over t ...

Level 1: Cadet

The recharge options for mobile broadband all show an amount for daily data.  for example in the case of a $20 reccharge the daily dat is shown as 3GB.  For a $60 recharge the daily data is shown as 6GB.  What does daily data mean?  The amount of upl ...

Level 2: Rookie

Free ISP,  yes they do exist in many countries, sounds good free internet. But they all don't offer the same service as Paid ISP. Anyone interested in finding a good free ISP can Google free ISP,  there is lots of info on which Free ISP offer what. I ...

Level 2: Rookie

I have had problems with my new plan that telstra sold me (attached with a modem) . If I want to get out of this" agreement" I will need to Pay out the plan costs and buy out the modem at a cost dearer than the price of one .What I was wondering is h ...

Level 1: Cadet
Level 9: Captain

I was on a 4G Broadband mobile plan with Telstra, but due to two neighbours hacking my wifi continuously using up my months usage in days, I decided to switch to ADSL with option of wifi - Airplay.   On the 4G plan I purchased and used my own modem / ...