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legend12
Level 1: Cadet

Our broadband usage goes over our 100MB limit within days, including when we are not at home. Recently we were away for four weeks and we exceeded the limit again. Contact Telstra by phone is too hard. Any sugestions?

Jrb1951
Level 1: Cadet
Homevale1
Level 1: Cadet

My only choice to access high speed broadband is via the Telstra mobile network, I cannot get NBN except via satellite. I cannot receive any other carriers signal. The Hotspot plans go to a max of 100 GB a month. With my old ADSL 500 GB a month plan ...

Craig52
Level 1: Cadet

Hi All,My 12 month broadband contract ends on 16 October and I don't want to renew because I am moving house and moving overseas.  Do I just let this lapse or is there some action that I need to take?  It is not clear to me based on Telstra's website ...

Tony1977
Level 1: Cadet

NBN

Hi there, the plans you offer for your NBN are more expensive than what I have now ,cable internet ,speeds 100mb/s, 200GB downloads, and $60p/m, you offer NBN at tier 25, 200GB, $75,  I've never had a problem with anything on my cable, though most th ...

Thobie
Level 1: Cadet

Get your **bleep** together Telstra!!! Every day for 2 weeks i have been told it will be activated within 24 hours!!! You are useless and I recommend no one use you telstra for their internet

MrsMac54
Level 1: Cadet

I was told, with our new plan with the Telstra TV box, that we have $125 credit. Not sure how that works. 

JDog69
Level 1: Cadet

Yeah hi, I just logged into my account to see my bill as I just received an email saying it is overdue and it has no accounts linked to it. I have 2 x Mobile plans, 1 x iPad plan, Phone and ADSL with you.

Why can't I see it? I recently had an issue wi ...

LambsLamborghin
Level 2: Rookie

I want a computer check I need a person to come to my house & do a health check on all my computers will it cost me anything & how much or is my membership to cover the cost?

lord
Level 2: Rookie

I want the premium NBN services with 40 Mbps upload and nonfownpoad limits.  I can get HFC (which is the "old" Foxtel network, right?).  Has anyone got HFC?  Do you get 40 Mbps (real world)?

MrsMac54
Level 1: Cadet

I was told, with our new plan with the Telstra TV box, that we have $125 credit. Not sure how that works. 

LambsLamborghin
Level 2: Rookie

I want a computer check I need a person to come to my house & do a health check on all my computers will it cost me anything & how much or is my membership to cover the cost?

doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

TopherChris
Level 2: Rookie

Hi,New here... I just came back to to the 'T' with a Nighthawk M2 plan and an iPad Pro plan. The M2 has it's foibles but is FAST ! Wondering, a couple of things Re. MBB plans (for backup sim).1. e.g. "12GB data + 8GB bonus - Offer ends 2 Sep 2019"-- ...

Emmala89
Level 2: Rookie

Hi so our internet died Sunday night and technicians have just got it back on now (Thursday afternoon). The fault was on telstra’s end. I was told to contact billing afterwards and they would put a discount on the next bill in lieu of having no servi ...

NOtrust
Level 1: Cadet

Home internet is outage again☹️

Bigpoppa2
Level 1: Cadet

Am i still locked into a contract i would like to explore other options

darwinNBN
Level 1: Cadet

I had a contract for NBN which included the premium speed boost in the price and when the contract ended the ones that we're on offer were less value than the one I was currently on. I let the contract go past the end date and we continued to pay the ...

Laurie1978
Level 1: Cadet

Hi everyone, I have just purchased a Netgear Nighthawk M2 mobile router and the message on the screen says 'detecting service' working fine as it has full 4G coverage but the message is annoying. What could be wrong? Thanks in advance.

Rusty12345678
Level 1: Cadet

As a Telstra Business Customer, how do we get the GPTEXB3 code added to our mobile broadband account so we can use the "Telstra.Extranet' APN and receive a public IP address to our office router ? And I don't want to hear any 'thats not available any ...

Soloist
Level 1: Cadet

Please consider a lower cost NBN plan ( say 50 GB) eligible only to pension card holders. 

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Jeffro53
Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Wanglese
Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Dtak
Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

_NeO_
Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

stikxx
Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

notflyingscot
Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

nd123
Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

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