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DazedConfused
Level 1: Cadet

Does anyone know if it's possible to take a break (3mths) from my plans while away on an extended holiday? I don't want to disconnect, I just want to put my plan on hold so that I'm not paying for a service that I don't need for a few months.

chek66
Level 2: Rookie

No password for bigpond account

melsavannahcat
Level 1: Cadet

I signed up to Telstra In July (Sales Person rang me) simply because at the time I thought It was a good deal on an unlimited bundle but since August I've had nothing but issues with over 60 dropouts of my broadband service & I feel it's becoming mor ...

Lenski
Level 1: Cadet

What happened to loyalty and multi policy discounts.
Are we still entitled to this?

Duncand2
Level 1: Cadet

I have just received a recorded message on my landline <Removed for Privacy> that said "your Telstra broadband service will be terminated today. If you wish to speak to Telstra press 2 now."
I want to know what is going on? Is this more scam calls.? I ...

Crusaderfan
Level 1: Cadet

Really jacked off after renewing my sim only plan 2 weeks ago  for 30g at $69 I find out that the plan that is now available is 30g + 30g  for $69 dollars with a $10 discount to $59.feel like I have been ripped off badly and not informed properly by ...

Youngy54
Level 2: Rookie

I have just noticed that when I connect to the internet & logon to Telstra webmail, using Telstra Turbo pre-paid mobile usb modem - that the data attributed & billed to my account is 2 mb sent & 13 mb downloaded - how is this so, for this one (1) act ...

BradSP65
Level 4: Private Eye

I don't understand why Telstra make it so difficult for customers to get the most basic information it seems like its a game to try and confuse or leave out critical information. If I currently look at the Telstra Cable plans there is no reference to ...

JaneyB1
Level 1: Cadet

Wanting to know when my current plan expires please?

Carloncho
Level 1: Cadet

Hi . Is anybody there

Duncand2
Level 1: Cadet

I have just received a recorded message on my landline <Removed for Privacy> that said "your Telstra broadband service will be terminated today. If you wish to speak to Telstra press 2 now."
I want to know what is going on? Is this more scam calls.? I ...

Youngy54
Level 2: Rookie

I have just noticed that when I connect to the internet & logon to Telstra webmail, using Telstra Turbo pre-paid mobile usb modem - that the data attributed & billed to my account is 2 mb sent & 13 mb downloaded - how is this so, for this one (1) act ...

JaneyB1
Level 1: Cadet

Wanting to know when my current plan expires please?

Suteck
Level 1: Cadet

Hi, I've been on Telstra Cable for many years and was recently told my rate would change in November.  I called up today and changed to the $89 Unlimited casual plan and was told there would be no upfront charge. I received an email showing my Order ...

Greenmachine
Level 1: Cadet

Can you give me a good deal for 24 months contract with internet unlimited or 1000 gb

MHM2
Level 3: Gumshoe

Email roaming charges.Asking again, not answered to my satisfaction yet. I want to access bigpond email servers (ESMTP) whilst roaming. Not necessarily overseas. What are the costs ?  This should be a standard add on to any plan.

I'm not restricting m ...

Soups74
Level 1: Cadet

Yesterday I chose a new broadband home package after mine expired in May. I got an email saying the technician has to come out ( in a weeks time) to install cabling. As of yesterday I now have no internet in the meantime for some reason . I need it!I ...

BJ086
Level 2: Rookie

Hi guys I have Telstra cable 80 / 1000GB, However I am only using about 70 GB a month, if I roll over to the 70 / 100 GB do I incur early termaination fees.

NebulaLad
Level 2: Rookie

Recently got an undated form letter about an unsolicited upgrade to my broadband plan. While getting more data and/or speed is nice, I would have appreciated the option to stay with my previous plan at a reduced cost.  Maybe something to consider for ...

Emalio
Level 1: Cadet

I placed an online nbn order on the 15/10. I selected the best bundle ever for $99 on 24 month contract. This bundle lists the Frontier modem as the modem included free of charge. I have the order confirmation with no charge for modem and I also conf ...

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

Jeffro53
Level 2: Rookie

Telstra speeds are a joke, i get double their download speed using optus 4g on my mobile than what i get using the gateway wireless connection

Wanglese
Level 22: Superhuman

Thought I'd write up a report on this.   I waited until my mobile phone was out of plan, because I wanted to synchronize my NBN with the phone. The NBN had gone out of contract last year. The background is, I was on NBN, max speed, unlimited, my phon ...

Dtak
Level 1: Cadet

Hi. Just checked the new bundle pricing for the father in-law. I changed my bundle 6 mths ago because I was paying a lot more and getting a lot less and according to the new bundle pricing it has happened again. Seriously getting sick of telstra’s 24 ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

_NeO_
Level 1: Cadet

Hi All, I would like to share my horrifying experience that I have while requesting a move. So I'm Telstra's Small Business Customer and planning to move my location. So like any other customer I've called Telstra on the Support number. My previous a ...

stikxx
Level 2: Rookie

Just a short goodbye note to you Telstra, and the stupid people (Just can't think of another way of putting it) that have made decisions to cap speed and increase pricing to the point where 85% of other providers just offer a far superior bundle or p ...

notflyingscot
Level 1: Cadet

Anyone moved to Telstra NBN in this recently set up area. We currently have 100 MBS speed boost via our cable tv connection. How does NBN compare, what plan have you gone for?

nd123
Level 1: Cadet

I have placed an order for the $99 1000GB Bundle with the gateway modem, online on Sunday (6th Aug) and I have been told by the online sales team that the device delivery should be expect it within 3-5 business days. Soo I waited~! Today (10th Aug) I ...

DarkStar69
Level 1: Cadet

Hi. Hoping someone can help me out here. On the 31/7/17 I called up and had my bundle changed to the "Best Bundle Ever". I recieved an email with the new bundle details confirming this. However that was 4 days ago and now my account has ticked over t ...

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