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Active Scams

At Telstra, we are aware of the many suspicious emails, phone calls and SMS messages that our customers may receive. Our Cyber Security department, in conjunction with colleagues throughout Telstra, closely monitors these scams and work hard to minimise their impact to our customers.


This page has been developed as a handy way to stay informed of some of the more recent scams we've been made aware of.


Do keep in mind, however, that cyber criminals are constantly making changes to their deceptions. So if you don't see something mentioned below, stay vigilant and refer to for more general information on scams, as well as information on how to report them to us.

To report a scam to Telstra, click here.


Find out what to do if you've been the victim of a cybercrime.

Recent Web/Internet Based Scams:

  • Fake "survey" or "prize" pop-up

    When visiting certain websites, a pop-up may appear notifying you of a prize of a new mobile phone or tablet, asking only that you fill out a survey, or, pay a small amount for shipping. These are scams and not legitimate offers from Telstra. Telstra recommends using a reputable "ad blocker" for your web browser to minimise the impact of these scams.

 Recent Email Based Scams:

  • “Anti-theft” or “Anti-fraud” scam email
    Email which claimed to be from the Telstra Fraud Prevention Department warning of “unauthorized processes” or “unsanctioned traffic”. Contains links to malicious websites designed to steal your personal information. Some versions may be from the Fraud Avoidance Department, or similar.
  • Email extortion scam
    An email which appears to be “From” the same address that it is “To” and attempts to extort the reader into paying a ransom in Bitcoin to prevent the release of sensitive information. This is a scam and Telstra does not recommend paying the ransom. For Bigpond/Telstra accounts, you can always ensure you have a strong and unique password by managing it at
  • “Important service update” email
    Email that offers an important service update and includes a malicious attachment. The attachment may be named something similar to “update2406” and contain extension such as “pdf” and “zip” - do not open the attachment.
  • “Your Telstra Account is Overdue” reminder scam
    Scam email that pretends to be a “quick reminder” that you need to pay for your Telstra service. Amount may be $147.60, and a link is provided to a malicious website that starts with “hXXps://my-id-telstra-com-au". Email is signed “Telstra Credit Management Team” and may appear to be from creditmanagementss[@]
  • Unsuccessful Direct Debit scam
    Phishing email claiming that a payment failure by a financial institution requires a new credit or debit card to be provided. Email contains link to malicious websites.
  • $300/$500 gift card or Telstra Bundle scam
    Email claims that recipient can receive a “Telstra gift card reward” by providing their claim, redemption or promotional code, as well as shipping address into a malicious website. The dollar value of this scam can vary. Some versions of the scam also offer the $500 as a Citibank Visa Card and other versions reference a “Telstra Bundle Refund” or Telstra Bundle Buyer.
  • 5G Webmail email scam
    Email with a subject similar to “The New 5G Telstra Webmail is here!!!” asking you to open a malicious attachment and access webmail by “activating the new template attached below.” May also contain a threat that your email will no longer be supported in the near future. 
  • “Admin Notice” email scam
    Email claiming to be from “BigPond Admin Support Team” claiming your account “was use for illegal activities.” The email asks for your name, username, and password. Telstra should never ask you for your password.
  • Fake “Unified Terms of Service” agreement notification
    Email claiming to contain “New Unified Terms of Service & Privacy Police(s)” [sic]. Asks recipient to visit malicious website and sign in to confirm their account. May be signed “Bigpond Member Service Team” or “Bigpond Communications.”
  • Fake “Overpayment” or “Refund Bill” notification
    Email claims that an overpayment of 393.23 * 2 (638.46) was made, and that the recipient of the email is due a refund. The amounts may vary, but will typically contain an amount and a multiplier (* 2).  Email may be signed by a “Gerd Schenkel”. Contains a link to malicious website.
  • Fake “Unsuccessful Direct Debit Payment” notification
    Email claims that there was a failure from your “financial institution” for a direct debit payment. Contains a link to a malicious website.
  • Fake Telstra “Bonus” Give-away notification
    Email claiming bonus of $155.18 eligibility. PDF attachment with link to website. This may re-direct to a number of malicious websites.
  • Fake 2019 Telstra Survey
    Email claiming “We are inviting people on our email list to an exclusive 2019 Telstra Survey!” or “You've been selected to participate in our survey about your experiences with telstra…” or similar.   
  • Business Email Compromise scams
    We have recently noticed a large increase in what’s referred to as a Business Email Compromise scam - also known as CEO Wire Fraud. These emails claim to be from senior people in a company and ask for money to be transferred urgently, or, to pay an urgent invoice. Telstra advises all customers to verify bank and payment information in invoices carefully and repeatedly, and to not accept requests for payment submitted via email without speaking to trusted individuals to confirm the request first.


Please note that we have removed some specific details related to these scams.


Recent Telephone Based Scams:


  • Automated call from “Nicole” from the “NBN” urging immediate action regarding NBN availability and Internet access.

  • Scam call claiming to be the NBN security department and asking you to download a “NBN Rescue Link” - this is a remote access tool which can be used to compromise your computer and sensitive information.

  • Automated call stating “This is an emergency. Press 1 on your telephone now and follow all instructions” or similar.

  • Caller claims to be from the NBN and threatening disconnection from the Internet within 24-48 hours.

  • Caller offers a rebate of $300 (amount may vary) for people over a certain age. Caller will offer to put the amount on a credit card and asks for a card number to apply it to. 

  • Automated calls claiming to be from Telstra and threatening disconnection from the Internet due to suspicious activity seen on your line, or, hacking activity seen on your line.

  • Automated calls threatening legal action, including arrest, if the call is not returned immediately. These calls are usually from a computerised voice, and they regularly leave voicemail with their threats.

  • Calls claiming to be from the ATO and threatening legal action and/or arrest if action is not taken immediately. As above, these threats are in a computerised voice, and they will leave messages on voicemail.

  • Scams which appear to come from phone numbers starting with “09” or “05” and make threats about Internet access.

  • Scam call from a company claiming to represent Telstra for job recruitment, and asking for a $250 fee for a “police check”.

  • Calls which appear to come from overseas locations such as Latvia or other unexpected foreign locations.


Remember, no legitimate organisation in Australia will accept iTunes, Netflix, Steam, Google Play, or other gift cards as a way to pay for a bill - if a caller ever asks for you to obtain these to pay a debt, it’s definitely a scam!


Recent Mobile/SMS Based Scams:


  • SMS claiming that “Jessica” or “Christina Morrow” “has shared an album with you” with a link to a malicious website (which may mention Facebook or Instagram in the URL). The website targets Android users and asks you to download and install a malicious APK (Android Package).

  • SMS from an unknown number making a claim such as “Call back right away, I need urgent help”.

  • “Urgent” messages that claim to be from an Australian Bank and ask you to click on a link that is not a legitimate Australian Bank website. Many of these end with suspicious Internet domains such as .mobi

  • Facebook Messenger contacts that ask for an email address which can be used as “a recovery option.” The scammers may then ask for passwords or Apple ID information.

  • <firstname> <surname>, your network operator Telstra left you a message, read it here: hxxps://g**.m*/“


Website & General Internet Scams:


  • Be wary of websites which claim to offer Bigpond or Telstra support services but are not affiliated with Telstra. There are many such sites out there, such as bigpond[.]numberXXXXralia[.]com or bigpondemailXXXp[.]com, aus-emailsuXXXrt[.]com, and none of them are approved by Telstra. Using these services may cost you considerably and put your computers at risk.


Please note that we have removed some specific details related to these scams.

Important to note 

The scams listed on this page are not a complete list of all possible scams that are currently taking place. We will be regularly updating these lists as we become aware of new scams, new trends, and new things for you to be aware of to stay safe online.

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