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Active Scams

At Telstra, we are aware of the many suspicious emails, phone calls and SMS messages that our customers may receive. Our Cyber Security department, in conjunction with colleagues throughout Telstra, closely monitors these scams and work hard to minimise their impact to our customers.


This page has been developed as a handy way to stay informed of some of the more recent scams we've been made aware of.


Do keep in mind, however, that cyber criminals are constantly making changes to their deceptions. So if you don't see something mentioned below, stay vigilant and refer to for more general information on scams, as well as information on how to report them to us.

To report a scam to Telstra, click here.


Find out what to do if you've been the victim of a cybercrime.

Recent Web/Internet Based Scams:

  • Fake "survey" or "prize" pop-up

    When visiting certain websites, a pop-up may appear notifying you of a prize of a new mobile phone or tablet, asking only that you fill out a survey, or, pay a small amount for shipping. These are scams and not legitimate offers from Telstra. Telstra recommends using a reputable “ad blocker” for your web browser to minimise the impact of these scams.

 Recent Email Based Scams:

  • Invoice “INT 1-2234129558471” unsuccessful scam
  • An email scam that claims a credit card payment was not successful. It may include a reference to “code 004” or the number 1-2234129558471 as an invoice. A link to a malicious website is also included.

  • $300/$500 gift card or Telstra Bundle scam
    Email claims that recipient can receive a “Telstra gift card reward” by providing their claim, redemption or promotional code, as well as shipping address into a malicious website.  The dollar value of this scam can vary.  Some versions of the scam also offer the $500 as a Citibank Visa Card and other versions reference a “Telstra Bundle Refund” or Telstra Bundle Buyer.

  • M087 Notice : Service Suspension - Section 9 scam
    This scam is nearly identical to the redemption code scam mentioned above.  It threatens disconnection of service due to being unable to validate information on file.  A malicious link is provided, as is a “case code” and “Email ID”. 

  • “Anti-theft” or “Anti-fraud” scam email
    Email which claimed to be from the Telstra Fraud Prevention Department warning of “unauthorized processes” or “unsanctioned traffic”. Contains links to malicious websites designed to steal your personal information. Some versions may be from the Fraud Avoidance Department, or similar.

  • Email extortion scam
    An email which appears to be “From” the same address that it is “To” and attempts to extort the reader into paying a ransom in Bitcoin to prevent the release of sensitive information. This is a scam and Telstra does not recommend paying the ransom. For Bigpond/Telstra accounts, you can always ensure you have a strong and unique password by managing it at

  • “We are updating our server to serve you better” email
    Email scam that may claim that to “optimize server speed” we are closing inactive accounts and set a 48 hour clock to “update” your account. This is not a legitimate notification from Telstra and you should delete any email which makes these sorts of claims.

  • Expiring Account warning
    Email claims that your account will expire in the near future unless it is “updated” - a link to a malicious website is provided. Message may be signed the “Security account team”.

  • Foreign IP address credit card charge
    This scam claims that your credit card was used to pay for your Telstra account from outside of “AUSTRALIA” (in all capital letters) and that there would be a 24 hour delay as a result. Links to malicious websites are provided to challenge the charge.

  • “Unsuccessful Direct Debit scam
    Phishing email claiming that a payment failure by a financial institution requires a new credit or debit card to be provided. Email contains link to malicious websites. May also ask you to “Update Your Payment Method”.

  • $300/$500 gift card or Telstra Bundle scam
    Email claims that recipient can receive a “Telstra gift card reward” by providing their claim, redemption or promotional code, as well as shipping address into a malicious website. The dollar value of this scam can vary. Some versions of the scam also offer the $500 as a Citibank Visa Card and other versions reference a “Telstra Bundle Refund” or Telstra Bundle Buyer.

  • 5G Webmail email scam
    Email with a subject similar to “The New 5G Telstra Webmail is here!!!” asking you to open a malicious attachment and access webmail by “activating the new template attached below.” May also contain a threat that your email will no longer be supported in the near future. 

  • Fake “Unified Terms of Service” agreement notification
    Email claiming to contain “New Unified Terms of Service & Privacy Police(s)” [sic]. Asks recipient to visit malicious website and sign in to confirm their account. May be signed “Bigpond Member Service Team” or “Bigpond Communications.”

  • Fake “Overpayment” or “Refund Bill” notification
    Email claims that an overpayment of 393.23 * 2 (638.46) was made, and that the recipient of the email is due a refund. The amounts may vary, but will typically contain an amount and a multiplier (* 2). Email may be signed by a “Gerd Schenkel”. Contains a link to malicious website.

  • Business Email Compromise scams
    We have recently noticed a large increase in what’s referred to as a Business Email Compromise scam - also known as CEO Wire Fraud. These emails claim to be from senior people in a company and ask for money to be transferred urgently, or, to pay an urgent invoice. Telstra advices all customers to verify bank and payment information in invoices carefully and repeatedly, and to not accept requests for payment submitted via email without speaking to trusted individuals to confirm the request first.


Please note that we have removed some specific details related to these scams.


Recent Telephone Based Scams:

  • Automated call from “Nicole” from the “NBN” urging immediate action regarding NBN availability and Internet access.

  • A scam call whereby the caller claims that your Internet had been changed from “Private” to “Public” and that you were now insecure. Caller will typically want you to download remote control software so they can access your information and control your computer.

  • Scam call claiming to be the NBN security department and asking you to download a “NBN Rescue Link” - this is a remote access tool which can be used to compromise your computer and sensitive information.

  • Automated call stating “This is an emergency. Press 1 on your telephone now and follow all instructions” or similar.

  • Caller claims to be from the NBN and threatening disconnection from the Internet within 24-48 hours.

  • Automated calls claiming to be from Telstra and threatening disconnection from the Internet due to suspicious activity seen on your line, or, hacking activity seen on your line.

  • Automated calls threatening legal action, including arrest, if the call is not returned immediately. These calls are usually from a computerised voice, and they regularly leave voicemail with their threats.

  • Calls claiming to be from the ATO and threatening legal action and/or arrest if action is not taken immediately. As above, these threats are in a computerised voice, and they will leave messages on voicemail.

  • Scams which appear to come from phone numbers starting with “09” or “05” and make threats about Internet access.

  • Scam call from a company claiming to represent Telstra for job recruitment, and asking for a $250 fee for a “police check”.

  • Calls which appear to come from overseas locations such as Latvia or other unexpected foreign locations.


Remember, no legitimate organisation in Australia will accept iTunes, Netflix, Steam, Google Play, or other gift cards as a way to pay for a bill - if a caller ever asks for you to obtain these to pay a debt, it’s definitely a scam!


Recent Mobile/SMS Based Scams:


  • SMS claiming that “Jessica”, “Jassica”, or “Christina Morrow” “has shared an album with you” with a link to a malicious website (which may mention Facebook or Instagram in the URL). The website targets Android users and asks you to download and install a malicious APK (Android Package).

  • SMS from an unknown number making a claim such as “Call back right away, I need urgent help”.

  • “Urgent” messages that claim to be from an Australian bank and ask you to click on a link that is not a legitimate Australian Bank web site. Many of these end with suspicious Internet domains such as .mobi

  • Facebook Messenger contacts that ask for an email address which can be used as “a recovery option.” The scammers may then ask for passwords or Apple ID information.

  • <firstname> <surname>, your network operator Telstra left you a message, read it here: hxxps://g**.m*/“


Website & General Internet Scams:


  • Be wary of websites which claim to offer Bigpond or Telstra support services but are not affiliated with Telstra. There are many such sites out there, such as bigpond[.]numberXXXXralia[.]com or bigpondemailXXXp[.]com, aus-emailsuXXXrt[.]com, and none of them are approved by Telstra. Using these services may cost you considerably and put your computers at risk.

  • Bogus job recruitment scams in which a job may be promised in exchange for personal details, identity documents, and so on. Many of the bogus recruiters may contact you via SMS, WhatsApp or through sites such as Telstra does not make use of these services for these purposes and any offer of employment made through them is not authentic.


Please note that we have removed some specific details related to these scams.

Important to note 

The scams listed on this page are not a complete list of all possible scams that are currently taking place. We will be regularly updating these lists as we become aware of new scams, new trends, and new things for you to be aware of to stay safe online.

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