CrowdSupport Wiki

Broadband & nbn™


Active Scams

At Telstra, we are aware of the many suspicious emails, phone calls and SMS messages that our customers may receive. Our Cyber Security department, in conjunction with colleagues throughout Telstra, closely monitors these scams and works hard to minimise their impact to our customers.


This page has been developed as a handy way to stay informed of some of the more recent scams we've been made aware of.


Do keep in mind, however, that cyber criminals are constantly making changes to their deceptions, so if you don't see something mentioned below, stay vigilant and refer to for more general information on scams, as well as information on how to report them to us.

Recent Email Based Scams:


  • Fake “Unsuccessful Direct Debit Payment” notification
    Email claims that there was a failure from your “financial institution” for a direct debit payment.  Malicious website referenced which may point to hXXp : //np*

  • Fake Telstra “Bonus” Give-away notification
    Email claiming bonus of $155.18 eligibility. PDF attachment with link to website. This may re-direct to hXXp :// www.mywalkingd*.com/ and hXXp ://dronesk*.com

  • Fake Bill Arrival Notification
    Email claiming “The latest Telstra bill are now ready to be viewed.”  Contains a link to a website such as hXXp ://onlinebill.<something>[.]com/corporatebill/<series of numbers and letters>. 

  • Extortion email
    An email claiming from a “spyware software developer” who states they have hacked a Cisco router using CVE-2018-0296 and demanding payment in Bitcoin.

  • Extortion email
    Email based extortion claiming that “on this day I hacked your OS and got full access to your account.”  The email may contain an old password which was exposed in a public Internet breach.  It demands payment in bitcoin.

  • $500 gift card scam
    Email claims that recipient can receive a “Telstra gift card reward” by providing their “unique claim code” and shipping address into a website.  Many contain the “unique” code of “HF84JCH5” or “KVG5LBN8”

  • Fake Rejected Email
    An email from "Telstra_Notifications" claiming “Your email account incoming messages server failed and rejected new messages.”  A malicious link to “Recover Rejected Messages” is also provided.  The email may be signed by “Fiona Hayes”

  • “Goodbye” disconnection scam email
    Email addressed “Hi User,” which claims to be a disconnection notification.  Malicious URL pointing to bilgisayar<removed>.com

  • “You Are The 11th from 30th” email scam
    Email which claims to be from alert@ind***.com and has a subject such as “You Are The 11th from 30th, please confirm your availability!!!”  The email may claim to be from “TEL-STRA” or “ALDI—AU” or similar.


Please note that we have removed some specific details related to these scams.


Recent Telephone Based Scams:


  • Caller claims to be from the NBN and threatening disconnection from the Internet within 24-48 hours.

  • Automated calls claiming to be from Telstra and threatening disconnection from the Internet due to suspicious activity seen on your line, or, hacking activity seen on your line.

  • Calls from the “Telstra Integrity Unit” regarding a compromised email account.

  • Automated calls threatening legal action, including arrest, if the call is not returned immediately. These calls are usually from a computerised voice, and they regularly leave voicemail with their threats.

  • Calls claiming to be from the ATO and threatening legal action and/or arrest if action is not taken immediately. As above, these threats are in a computerised voice, and they will leave messages on voicemail.

  • Scams which appear to come from phone numbers starting with “09” or “05” and make threats about Internet access.

  • Scam call from a company claiming to represent Telstra for job recruitment, and asking for a $250 fee for a “police check.”

  • Calls which appear to come from overseas locations such as Latvia or other unexpected foreign locations.


Remember, no legitimate organisation in Australia will accept iTunes, Netflix, Steam, Google Play, or other gift cards as a way to pay for a bill - if a caller ever asks for you to obtain these to pay a debt, it’s definitely a scam!


Recent Mobile/SMS Based Scams:


  • “Urgent” messages that claim to be from an Australian bank and ask you to click on a link that is not a legitimate Australian Bank web site. Many of these end with suspicious Internet domains such as .mobi

  • Facebook Messenger contacts that ask for an email address which can be used as “a recovery option.” The scammers may then ask for passwords or Apple ID information.

  • <firstname> <surname>, your network operator Telstra left you a message, read it here: hxxps://g**.m*/“

  • SMS claiming that “Christina Morrow has shared an album with you” with a link to a malicious website (which may mention Facebook in the URL)


Please note that we have removed some specific details related to these scams.

Important to note 

The scams listed on this page are not a complete list of all possible scams that are currently taking place. We will be regularly updating these lists as we become aware of new scams, new trends, and new things for you to be aware of to stay safe online.

Version history
Revision #:
21 of 21
Last update:
a week ago
Updated by:

Was this helpful?

  • Yes it was, thank you
  • No, I still need help