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How do I access my modem settings?

To view and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings, you need to know your modem’s default address - or home page.


Here are two options for finding it:


Option 1

Find your Telstra modem’s default address:

1.  Ensure your modem is connected and you have a green Wi-Fi light

2.  Use a computer or tablet to connect to your Wi-Fi home network

3.  Open a web browser (Chrome, Internet Explorer, Firefox, Safari)

4.  Enter the correct URL for your modem:

5.  If your modem is a  Telstra Gateway Frontier®/Telstra Smart Modem – no matter what technology type - enter or http://mygateway/


Option 2

Find your modem’s default address through your computer:

For Windows (Vista, 7, 10) users

1. Open Command Prompt by holding WIN + R together and type: cmd.exe then hit Enter

2. Type ipconfig and hit Enter

3. Next to Default Gateway, the address will be listed.


For Windows (8 and 8.1) users

1. Open Command Prompt by holding WIN + X together and choose Command Prompt

2. Type ipconfig and hit Enter

3.  Next to Default Gateway, the address will be listed.







For Mac users

1. Click the Apple icon and select System Preferences from the drop down menu 

2. Then select Network 

3. Select your connected internet connection. This depends whether you’re using Ethernet or Wi-Fi.

4. If you’re connected via Wi-Fi, click Advanced and select the TCP/IP tab, and you will find the default gateway address listed next to Router.

5. If you’re connected via Ethernet your default gateway address will be next to Router.

Below is an example of an Ethernet connection:





Good to know:

  • If you can’t connect to the internet, check your Advanced DNS Settings.
  • If you’re a Telstra ADSL or cable customer, you should use the DNS server IP addresses which are assigned to you dynamically during login.
  • If this isn’t possible, you should see our Advanced DNS Settings.
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