CrowdSupport Wiki

Broadband & nbn™


How to keep your connection, equipment and services secure!

We've seen a few posts that generated this piece of 'safe surfing' content:


So when being active in the online community to collaborate, seeking and/or providing assistance to other members in the online world, here are a few things that you should try to avoid sharing:


-          Username & Password to your service

-          Wi-Fi name (SSID) & Wireless passphrase (or Key)

-          Home Network Gateway “MAC address”

-          Home Network Gateway “Serial Number”

-          Public IP address of your internet connection

-          Home Network Gateway administration details


Also be mindful of the above if you are providing screenshots of your devices, when looking for assistance to troubleshoot any issues you are facing.


Hope that helps and safe posting.

Version history
Revision #:
3 of 3
Last update:
June 2017
Updated by:

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now