Once you have confirmed that all of your records are correct, you can send the following details to firstname.lastname@example.org
Please be aware that even if you can't send email to any other BigPond addresses, mail sent to the Postmasters email address at BigPond will go through.
Exact dates and times of when you tried to send the email. Preferably in the following format (dd-mm-yyyy) (hh:mm AEST).
Sending domain/email address
IP address at the time of attempt
An approximate of the volume of emails that are attempting to send per hour to us.
The exact Bounce back message/s
A copy from the message that you have tried to send to BigPond domain (including any signature and attachments)
Justification of the request
Your contact details
Regrettably, we are not able to provide a time frame for the team that manages this mailbox. Once they have reviewed the information that you have provided and the email that was blocked, they will be in contact to advise you further.
NOTE: If you are experiencing difficulties sending to specific BigPond or Telstra mailboxes, please confirm the email address is correct with the recipient.