The way your home is set up for internet, and the way you use it, can affect your broadband speed. Here are some things you can do to boost your connection throughout the home:
Wi-Fi signal weak?
The strength of your Wi-Fi signal can be affected by where you place your modem. Think about:
You could try:
Too many devices or too much content?
Your broadband is shared between all the connected devices in your home. The number of devices and how much data each device is using can also affect the speed of the service.
Is it a virus or just old age?
If your connection is slow on one device only, it may be infected with malware or a virus, or your device might be too old to support higher speeds.
Faulty modem?
The quality and age of your modem will affect your connection. Upgrade to one of the latest Telstra-branded modems. We recommend using a Telstra modem to maximise broadband performance. Contact us if you need a new Telstra-branded modem.
Bad internal wiring?
If the wiring in your house is faulty, it can interrupt the connection and slow your speed. Hire a qualified electrician or a Telstra technician to check and fix your wiring. Call 13 22 00 to discuss this service.
Need more help?
If your speeds are still slow, you can track down the issue and get step-by-step instructions on how to fix it with our Troubleshooting Tool.
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