Broadband & nbn™

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abthomp
Level 9: Captain

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

swpdjsteve
Level 1: Cadet

Hi I've contacted telstra and apparently they've detecting nothing on there end but for this past month every single night at around 10:20 - 10:40pm WA Time my internet just completely disconnects modem light goes orange then back to blue then my web ...

AndyFry
Level 1: Cadet

Hi,I've noticed that my Internet drops out at around 9pm every evening. It started to happen last week and did it every day. It looks like the modem(Technicolor TG799vac) just reboots. Logs don't contain anything prior to the reboot. It's been runnin ...

MaxSophie
Level 3: Gumshoe

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Winnie18
Level 1: Cadet

Hi,I am going to be knocking my house down in the next few month to build a new house and I am wondering what the process to have my current NBN connection removed and cabling rewound back to the pit. Cheers,Christian

Jack1954
Level 2: Rookie

Today I converted my Telstra HFC cable service to the equivalent NBN service. The service came with the usual NBN modem and the Telstra gateway/router is the Arcadyan LH1000 (Telstra Gen 2). The installation was uneventful and worked first time. The ...

Baleen
Level 1: Cadet

I'm in Iceland, and my Telstra Bigpond account on my iPhone 10 isn't sending mail - but I'm receiving it. Weird. I'm getting the 'Cannot send mail' error message: 'the connection to the outgoing server "smtp.telstra.com" failed'. Can anybody help, pl ...

LaraR
Level 1: Cadet

Is anyone else having a problem with this?- Broadband protect has not been working on my account now for over two months despite  multiple phone calls to telstra and assurances the problem is being looked at. Surely it doesn't take that long to get i ...

Kilo
Level 1: Cadet

where can I find the IMap and POP settings?

Netgearrobot
Level 1: Cadet

I have a new NETGEAR NIGHTHAWK 4G mobile router. It is working fine, however, after using it for over a week it is still showing that I have not used any GB. On the screen it also says I have 1 new alert as well as new unread message and to visit htt ...

Patf
Level 3: Gumshoe

After I updated Windows 10 to the May 1903 version I had a small problem Windows Live connection to bigpond.com emails failed. I reconfigured it in POP3 by accident and has not problem answering and getting emails t o Windows Live, when I realised I' ...

ssasss
Level 1: Cadet

I have been waiting 3+ weeks for my move request to be completed and am continuously having to unshape my 4g backup. I have no estimated resolution date for the connection issue. Can someone either tell me when my internet connection will be complete ...

msid
Level 1: Cadet

I would like to connect a Frotigate 30E (no wifi) to bigpond modem.  Basically I want the firewall to act as DHCP server and NAT device now, as well as controlling web traffic. I want the technicolour modem to act as a wireless router only. So the se ...

jvb
Level 1: Cadet

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. Th ...

OhNo1
Level 2: Rookie

I have almost 100,000 emails in my Telstra mail account and Microsoft mail on my Mac. How do I bulk deleat?

Peter_B1000
Level 1: Cadet

Hi, due to some features missing in the Telstra smart modem V2. I have disconnected it and put back my original router. Which has been working fine for last 10 years on Telstra Cable. I assume this is ok and wont cause any problems. I have been recei ...

WayneR
Level 1: Cadet

Hi there. I'm looking to add an external USB Hard Drive to my Gateway Max TG799 and wondering if there is a limit to the capacity I can add? I thought I'd read somewhere is was 2TB but can't be sure if that is correct. Any advice appreciated - thanks ...

terryc01
Level 2: Rookie

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

MyBoo
Level 1: Cadet

I am unable to use my home phone because the magenta light is permanently on. What can do about this?

abthomp
Level 9: Captain

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Baleen
Level 1: Cadet

I'm in Iceland, and my Telstra Bigpond account on my iPhone 10 isn't sending mail - but I'm receiving it. Weird. I'm getting the 'Cannot send mail' error message: 'the connection to the outgoing server "smtp.telstra.com" failed'. Can anybody help, pl ...

Netgearrobot
Level 1: Cadet

I have a new NETGEAR NIGHTHAWK 4G mobile router. It is working fine, however, after using it for over a week it is still showing that I have not used any GB. On the screen it also says I have 1 new alert as well as new unread message and to visit htt ...

Kent69
Level 1: Cadet

I have been with Telstra for as long as I have been old enough to have a service, I am now 50 so it has been a long long time, that time ends soon. The way you treat customers is horrific at best and disgusting is probably the better word, I am sure ...

Tonka351
Level 1: Cadet
MaxSophie
Level 3: Gumshoe

I've got a Netgear Nighthawk M1 router which has previously been connected to a single omni antenna. I need to get a new patch cable as I bent the pin on my current one. I noticed there are dual patch cables that have 2 TS9 connections back to a sing ...

kimtaehyung13
Level 1: Cadet

Hi, so I was using Telstra Air for a while now and then this morning, I was suddenly disconnected and now I can’t find ‘Telstra Air’ on my wifi list. I’ve tried restarting my phone and reseting my network setting but still didn’t worked. I have the T ...

BTC64
Level 1: Cadet

I received a letter today about data over use.i haven’t used my mobile broadband since July and once the data ran out I stopped using it so I’m not sure about what the issue is

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

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