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FEARLESS
Level 1: Cadet

One of my folders in the list of folders on the left side of the screen simply disappeared 3 days ago.  I did not delete it.

Thoresus
Level 1: Cadet

Hi everyone, Based in Melbourne. Recently ive tried to stream some gaming to friends in both Steam and Discord  but the lag is terrible. It just doesnt work. To trouble shoot ive turned off the firewall and still no luck. I did however run through th ...

Annie444
Level 2: Rookie

I had to reset my laptop. It stopped working. Now I can't connect to the internet. WIFI is on. Can someone help me out?

Dave96
Level 1: Cadet

NBN

Why do's our home internet drop out for hours up to a dozen times a day, it's virtually unusable

LakeD
Level 1: Cadet

Hi, I have a Sony Bravia smart tv and an older Toshiba laptop. 
Since NBN has been connected I haven’t been able to get the internet on either. Both say connected with no problems but receive no internet connection at all.. I am at a loss as to what t ...

sb1974
Level 1: Cadet

hi I am getting the below when people try to email me and I haven’t received any emails since yesterday and I am not sure what to do.
extmail.bigpond.com gave this error:
<smbpainting@bigpond.com> recipient rejected. Mailbox suspended. IB603b

andf12
Level 1: Cadet

I am trying to access my modem I enter the IP address and get nothing (http://192.168.0.1 and also tried the mymodem option) no access via either of these it worked a couple of weeks ago any help appreciated

stew
Level 1: Cadet

I DID A SMART TROUBLESHOOTER AND IT CAME BACK SAYING SLOW SPEED FROM CONGESTION IN MY AREA AND THEY ARE WORKING ON FIXING IT BY TODAY THE 16TH  , IT SAID A $10 CREDIT WILL BE PUT ON BILL FOR THE INCONVENIENCE . HOW CAN I CHECK ON THIS UPDATE AND IS T ...

itsbardi
Level 2: Rookie

Over the last couple of weeks both my Mac Pro (OSX El Capitan & High Sierra) keep bumping off the wifi connection.It happens multiple times an hour.I have researched it there is multiple solutions none seem to work permanently yet.Even more strange i ...

TeaJhay
Level 2: Rookie

So we got NBN a few months ago, had issues with dodo and switched to telstra. it's been working fine until yesterday afternoon when i came home and my ps4 was no longer connected to wifi. i've been trying to get it working, doing all the "Tricks" to ...

TeaJhay
Level 2: Rookie

So we got NBN a few months ago, had issues with dodo and switched to telstra. it's been working fine until yesterday afternoon when i came home and my ps4 was no longer connected to wifi. i've been trying to get it working, doing all the "Tricks" to ...

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

cabat10
Level 1: Cadet

I reluctantly switched from ADSL to NBN about two weeks ago. I believe it's FTTN.Apart from two outages in less than a week :-( it appears to have transitioned ok.And then...My kids turned our Xbox 360 and no connection to the internet. This previous ...

Compvet46
Level 1: Cadet

Home phone on NBN router stopped working last week, checked and said "outage" at our address. After nearly 2 hours on mobile to NBN support, tried new phone cable, another phone which was working, many resets and trials, still no home phoneline???

muk3
Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Markmeehan
Level 2: Rookie

Hello our internet is down for 6 d is there a Reason why this is

chipp
Level 2: Rookie

HiIs it possible to find out when the software of my Smartmodem DJA0230 was updated ??Thanks in advance

GregW
Level 13: Super Sleuth

I have recently got a Gen 2 smart modem to enable me to extend my local network better with a Gen 2 booster also, as well as get better local network speeds which it has done. Unfortunately the Gen 2 modem connects to the NBN "slower" than the Gen 1 ...

JohnTango
Level 1: Cadet

Is it possible? Just want to get my bigpond on my webmail, I got yahoo to work but bigpond.net.au email does not seem to want to work, help?

Ray03
Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

FEARLESS
Level 1: Cadet

One of my folders in the list of folders on the left side of the screen simply disappeared 3 days ago.  I did not delete it.

Thoresus
Level 1: Cadet

Hi everyone, Based in Melbourne. Recently ive tried to stream some gaming to friends in both Steam and Discord  but the lag is terrible. It just doesnt work. To trouble shoot ive turned off the firewall and still no luck. I did however run through th ...

Schikitar
Level 3: Gumshoe

Hello, We're not a Bigpond customer, however, we have a student administration system at our school that sends emails to parents every day through an onprem Exchange server (doesn't work with Exchange Online unfortunately).  This week we started gett ...

dytech
Level 1: Cadet

HiEmail being sent by business is being rejected by bigpond servers , there is no bounce it is not delivered to clients. This is happening for multiple bigpond.com emails all other clients without bigpond.com emails are recieving our emails  how can ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Poseidon1
Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

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