Broadband & nbn™

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ScottR_au
Level 3: Gumshoe

FTTN + Fast 5335-a does not allow me to use opendns.com dns servers for filtering  because they have locked the DNS setting. I consider this is anti-competitive locking me to a specific DNS provider. What reason is there to lock this setting. I was n ...

Ibra787
Level 1: Cadet

  I bought netgear nighthawk M1 model mr1100 serial number is 4sc275n000b91 , I bought it online from a website and they said it’s unlocked but unfortunately I got this problem!please I need your help how can I solve it?! the version of the device is ...

jimbob49
Level 2: Rookie

Dear CrowdSupport members.I had a problem with my e-mail last night.I rang Telstra and the operator stated she could not fix my problem and I needed Platinum support .The Platinum support however comes at a cost off $10 per month.What has happened to ...

This-Guy
Level 2: Rookie

 Hi Peeps Recently we have had our speeds "upgraded " from standard 30/1 to a blistering 50/5 free of charge.. YAY.. Well you get those in the morningAt night I struggle to get 10/5 and that's on a good night. A mate of mine has 100/5 and now barely ...

jennifere
Level 1: Cadet

Telstra outage. No internet. No wifi since 18/6/18. Rang today.. wont be fixed until 21/6/18..I am in Victoria. Anyone else having this problem? ??

GAC03
Level 1: Cadet

I need to upgrade my HFC modem. Should I get a Max 2 or a Frontier.

Haroc
Level 2: Rookie

Recieved an offer via snail mail to pre order nbn for the house and they will send out a telstra tv now for free, nbn apparently available here april-june this year, i just cant find where the offer is and ive binned the flyer, somone point me in the ...

CKJ
Level 1: Cadet

Hi all, I have Telstra cable internet with the standard cable modem and a Frontier Gateway router. I have no special settings, all out of the box and for the most part, life is good. Today I had a new Merlin MyQ garage door opener installed with the ...

mw333
Level 1: Cadet

I have just connected a Nighthawk M1 to my desk top computer which is tethered. Do you need to turn off Nighthawk when finished using computer ?

Tylers-Nanny
Level 1: Cadet

I am currently building a granny flat on my daughters 10 acres at Jimboomba and i would like me own internet connection. The property has two road frontages, but my access has no number. I have rang Telstra 4 times and continually get overseas operat ...

Fringedweller
Level 3: Gumshoe

Hi all, would appreciate any info on any VPN providers that are compatible with the Frontier. I found a few sites with Lifetime access (500 months) for ridiculously low prices from $9.99 being a 95% discount( US ? ) I am in NSW and some VPN's have se ...

Crazyzooka
Level 2: Rookie

Port forwarding rules are setup fine but checking if its open says they're still closed? I've followed https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view and this is how it looks like:Called up telstra support and they're telling me to ...

ausgumbie
Level 8: Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

Najee
Level 2: Rookie

Hi guys,
This is a strange one and I’m just not getting anywhere with support over the phone.

A quick break down. We’re in a “smart community” with a velocity connection and for some reason the issue seems to be that most sites or connections aren’t wo ...

Wusl_au
Level 3: Gumshoe

Hi, I just received a new Smart Modem to replace a Frontier that no longer showed the 4G backup light, and said "Searching for Network" all the time on the diagnostic page in the GUI. Well, you could have pushed me over with a feather when the backup ...

unnamablething
Level 2: Rookie

Hi all, I am thinking of signing up for Telstra ADSL2 as my connection isnt great and I like the idea of falling back on wireless broadband even if it is slow. However I need to be able to change the DNS on the modem (not the PC). I see some suggesti ...

WebSiteBlocked
Level 2: Rookie

Dear Telstra,   Telstra broadband protect blocking my client's website (please see below from Chrome developer tools).I have a client's website, which is being blocked by Telstra Broadband Protect.  The URL is http://peninsulaautospares.com.au/ and I ...

MJMillard-51050
Level 2: Rookie

Does anyone know when Telstra is going to make available the latest Netgear Nighthawk Mobile Router that can obtain 2Gbps speeds by "aggregating 5x20 MHz LTE carriers across three different frequency bands with each carrier using 4x4 MIMO and 256 QAM ...

tycoel
Level 4: Private Eye

I had NBN with another provider within around 2 days of it becoming available late last year. We are off the Chermside exchange. Due to repeated issues I ended up cancelling it after 3 months or so. Now I've tried to get it re-installed and every pro ...

ohboy
Level 2: Rookie

since installing my smart modem (I have FTTP) my Ethernet connection regularly switches to WiFi when trying to open web sites and I keep getting this message "your connection was interrupted " can you advise how I can overcome this?My Daughter has th ...

mw333
Level 1: Cadet

I have just connected a Nighthawk M1 to my desk top computer which is tethered. Do you need to turn off Nighthawk when finished using computer ?

Tylers-Nanny
Level 1: Cadet

I am currently building a granny flat on my daughters 10 acres at Jimboomba and i would like me own internet connection. The property has two road frontages, but my access has no number. I have rang Telstra 4 times and continually get overseas operat ...

MaxsumMD
Level 1: Cadet

Reported error: 550 5.7.350 Remote server returned message detected as spam -> 558 5.7.1 5B0422FA0F2CE477 Message content rejected due to suspected spam. IB703Retry count: 1DSN generated by: SY3PR01MB0459.ausprd01.prod.outlook.comRemote server: extma ...

watashi
Level 4: Private Eye

Hi, I am on my 2nd Nighthawk M1 within the 1 week. 2nd unit has the same randomly rebooting problem. (did it three times within 30 mins). Current advice from the T.Shop was to NOT update the firmware at this time and wait for the next update to come ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

PADDINGTONGAL
Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
emmacaitley
Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...