Broadband & nbn™

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Hailezzz
Level 1: Cadet

Hi there We decided to do the switch to Telstra nbn. Placed an order on 10th June and was told the order would be 24 hours 48 hours Max which we thought was great.Anyway this didn't happen.. Everytime I ring up to find out what's going on I'm told th ...

Dazzle6
Level 1: Cadet

We have had NBN since mid January 2018. Excluding a few hiccups and a couple of modem changes, our internet was working reasonably @ about 25 - 27 mbs.  We were meant to have boost but we were relatively happy with speed. In April of 1019, we wanted ...

davewanna
Level 1: Cadet

I have a TG797n V3 that I have 12  port forwarding rules in place.  Everything works but some of the rules are obsolete and I want to add some more. I can click edit, make changes then click apply but the changes do not save.  Clicking X to delete re ...

DarrenF123
Level 1: Cadet

I am attempting to use the internet and I cannot get into specific pages because the page loads as: Problem loading page- top of tabThe page isn't redirecting properly- in windowhttp://mymodem.modem/- url This is occurring on specific websites and do ...

bnatali
Level 3: Gumshoe

Hi
I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

JP73
Level 1: Cadet

NBN

NBN has just been switched on in my street. And now my internet connection has completely dropped out. The modem is showing as wifi connected but there is a blue light for link and no internet connection available. Any ideas????

Sora
Level 2: Rookie

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

Duncan14
Level 3: Gumshoe

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Tony131
Level 1: Cadet

I have a Arcadyan LH1000 modem and a device 'Hubitat' connected to my network it connects to the internet to get software updates. The the software updates to this device start but do not download. By that I mean the request to download is sent but i ...

When I try to change the SSID on 5Ghz band it defaults to 2.4 band.  Is there a method to fixing the name change?

Oldman_OG
Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

CJN2
Level 2: Rookie

  Hi,      Will the Telstra Smart Modem Gen 2 have a firmware upgrade to support Apple's new "Homekit-enabled Router" standard?   Also is there any news on release timeline of Smart Modem Gen 3? Will it support Wifi 6 and 5G mobile backup?   Cheers,  ...

JamesYouil
Level 2: Rookie

VPN

I have a Telstra Smart Modem Generation 2, and i was just wondering if would be able to connect NordVpn to that modem?

Sliverin2
Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

johnbee
Level 2: Rookie

This seems to be a common problem. Account pop and smtp are set up properly in outlook express  on windows xp using pop.bigpond.com and smtp.bigpond.com (same ip addresses as pop.telstra.com and smtp.telstra.com). When sending and receiving it instan ...

USB
Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

KA19
Level 1: Cadet

I have the Telstra Gen2 Smart Modem. I am looking to get myself NordVPN or another similar service.  I just wanted to confirm if this Modem would allow me to connect using one of these services? I am unfamiliar with how these service work but would I ...

FlashG
Level 1: Cadet

The Telstra Smart Modem Gen 2 only allows you to define maximum of 10 MAC address to IP address mappings in the DHCP configuration. Is there any way to define more than 10 MAC to IP mappings? I have lots of devices in the house that require static IP ...

septagenarium
Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

hello31
Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

Sora
Level 2: Rookie

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

Tony131
Level 1: Cadet

I have a Arcadyan LH1000 modem and a device 'Hubitat' connected to my network it connects to the internet to get software updates. The the software updates to this device start but do not download. By that I mean the request to download is sent but i ...

Mappy
Level 1: Cadet

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

Bateo2
Level 1: Cadet

Hi I have recently upgraded the firmware version of my Netgear Nighthawk M1 to version NTG9X50C_12.06.02.00 as directed by the device. All seemed fine, but after a restart the device now only shows Detecting Service on the main screen. You can still ...

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Magpie7
Level 1: Cadet

I'm struggling with three days of problems with mail on Mac. My account was suspended as compromised one day, password reset all ok, suspended next day, password reset ok again. All seemed fine but now mail is again not downloading and when I check p ...

Jack3150
Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

LisaBowyer1
Level 1: Cadet
Xeteth
Level 1: Cadet

I'm having an issue connecting to Telstra Air on my laptop. I have previously been able to connect (for the past 1.5 years) to the hotspot (a phone booth), however in the past week or two the issue has come up. I connect to the Telstra Air WiFi which ...

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

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