Broadband & nbn™

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Peter187
Level 1: Cadet

Hi, Since moving house a few weeks ago, my Smart Modem has relied on 4G redundancy. The speeds are capped at around 6Mbps which has been fine. However since Friday morning, the speeds have been no more than 0.2-0.3 Mbps which is unusable. I have turn ...

sportybarb
Level 1: Cadet

I have limited the internet access via telstra 24 x 7 for the internet to be unavailable between 2300 and 0630 as my son is on line all night and his schoolwork is suffering. He says he can get internet access anyway by using a proxy server between t ...

Dan811
Level 1: Cadet

Hi All, As the national move to NBN i have also done that however, i need to set up static IP but i dont even know where and how  I have a macintosh laptop and the modem router is to be setup as i need it but i dont even know how ? i  have been readi ...

Ibra787
Level 1: Cadet

  I bought netgear nighthawk M1 model mr1100 serial number is 4sc275n000b91 , I bought it online from a website and they said it’s unlocked but unfortunately I got this problem!please I need your help how can I solve it?! the version of the device is ...

Steph9
Level 2: Rookie

I have the Smart Modem for cable I have everything green beside the network which is blue. My internet is working all ok. But is it normal to have the network light blue??

watashi
Level 4: Private Eye

Hi, I am on my 2nd Nighthawk M1 within the 1 week. 2nd unit has the same randomly rebooting problem. (did it three times within 30 mins). Current advice from the T.Shop was to NOT update the firmware at this time and wait for the next update to come ...

rob_o
Level 2: Rookie

Gdayi have setup time of day rules for the kids devices from 9pm to midnight and midnight to 6am everyday. But they are still unable to access the Internet during the day until I disable the rule altogether.

BigBird99
Level 2: Rookie

I have been connected to NBN (FTTN) since April 2016 with speeds of 49Mpbs down and 20Mpbs up. 1 month ago NBN did maintenance on the lines and the pit directly outside my house which resulted in my speed being limited to 19Mpbs down and 6Mpbs up (ma ...

cassandra
Level 4: Private Eye

I do not know which would be the best package and do not want to find out I am on the wrong one, when I go on a contract.I am a pensioner and do not use my landline very often. I make local calls, occasionally national calls and occasionally an inter ...

MaxsumMD
Level 1: Cadet

Reported error: 550 5.7.350 Remote server returned message detected as spam -> 558 5.7.1 5B0422FA0F2CE477 Message content rejected due to suspected spam. IB703Retry count: 1DSN generated by: SY3PR01MB0459.ausprd01.prod.outlook.comRemote server: extma ...

TommyTheTankEng
Level 6: Bloodhound

Our apartment building has FTTB and then a fibre optic backbone inside the building with an NBN box inside each apartment. I have the top-of-the-range Telstra modem with 4G back-up, 4 Ethernet gigabyte ports etcI'm now on my second modem; both the fi ...

JeanetteR
Level 1: Cadet

Hi I have a mailbox on my account for me and one for my husband. He has lost his password for his email account and I'm trying to reset it so I can set up email on his phone as well but when I try to login using his username to reset the password I g ...

Fringedweller
Level 3: Gumshoe

Hi all, would appreciate any info on any VPN providers that are compatible with the Frontier. I found a few sites with Lifetime access (500 months) for ridiculously low prices from $9.99 being a 95% discount( US ? ) I am in NSW and some VPN's have se ...

Crazyzooka
Level 2: Rookie

Port forwarding rules are setup fine but checking if its open says they're still closed? I've followed https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view and this is how it looks like:Called up telstra support and they're telling me to ...

ausgumbie
Level 8: Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

Najee
Level 2: Rookie

Hi guys,
This is a strange one and I’m just not getting anywhere with support over the phone.

A quick break down. We’re in a “smart community” with a velocity connection and for some reason the issue seems to be that most sites or connections aren’t wo ...

Wusl_au
Level 3: Gumshoe

Hi, I just received a new Smart Modem to replace a Frontier that no longer showed the 4G backup light, and said "Searching for Network" all the time on the diagnostic page in the GUI. Well, you could have pushed me over with a feather when the backup ...

unnamablething
Level 2: Rookie

Hi all, I am thinking of signing up for Telstra ADSL2 as my connection isnt great and I like the idea of falling back on wireless broadband even if it is slow. However I need to be able to change the DNS on the modem (not the PC). I see some suggesti ...

WebSiteBlocked
Level 2: Rookie

Dear Telstra,   Telstra broadband protect blocking my client's website (please see below from Chrome developer tools).I have a client's website, which is being blocked by Telstra Broadband Protect.  The URL is http://peninsulaautospares.com.au/ and I ...

MJMillard-51050
Level 2: Rookie

Does anyone know when Telstra is going to make available the latest Netgear Nighthawk Mobile Router that can obtain 2Gbps speeds by "aggregating 5x20 MHz LTE carriers across three different frequency bands with each carrier using 4x4 MIMO and 256 QAM ...

Peter187
Level 1: Cadet

Hi, Since moving house a few weeks ago, my Smart Modem has relied on 4G redundancy. The speeds are capped at around 6Mbps which has been fine. However since Friday morning, the speeds have been no more than 0.2-0.3 Mbps which is unusable. I have turn ...

BigBird99
Level 2: Rookie

I have been connected to NBN (FTTN) since April 2016 with speeds of 49Mpbs down and 20Mpbs up. 1 month ago NBN did maintenance on the lines and the pit directly outside my house which resulted in my speed being limited to 19Mpbs down and 6Mpbs up (ma ...

Squanchi
Level 1: Cadet

Hi is there any update on this cable outage. I have reported it twice now in the last 24 hours and Telstra has acknowledge the issue and i still have zero network connectivity.

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

PADDINGTONGAL
Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
emmacaitley
Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

SharonMB
Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...