Broadband & nbn™

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bonnie2016
Level 1: Cadet

Hi,

As of a week or so ago I have been using the backup feature on the smart gen 2 modem as I'm currently getting the ADSL plug repaired at my residence, but it seems I've ran into an issue as I no longer get a connection, all the lights on the modem ...

Shorncliffe
Level 1: Cadet

Today I just gave up. It's been 2 months now. The final verdict is only one person can use the internet at a time. According to Telstra, our speed is great at 4.5. When I explained that you only get that speed so long as no one is using the internet, ...

Angus94
Level 2: Rookie

for some reason i cant log into the 5G connection on my NBN service, i could when i first signed up (was getting over 50MB/s) but i notice now i cant connect to it......only have the 2.4 GHz connection downloading now at 2.6MB/s

Miko1
Level 2: Rookie

Ordered fixed wireless broadband early February this year-received the modem soon after with a txt message informing me of a date that a technician would arrive to install antenna and wan.Took a day off work but no show by the technician.After numero ...

plumtreed
Level 5: Eagle Eye

It is impossible to describe how poor Telstra support really is.....If you have a problem they have established systems that lead you around from robots to real people in India who try to solve your problem in Oz......as if!   You are also offered a ...

flyrod
Level 1: Cadet

I have upgraded Outlook 2010 to 2019. I have a Bigpond email account, and have setup that account in IMAP in Outlook 2019, using the recommended settings. However, when I enter the Incoming and Outgoing paths to 'imap.telstra.com' and 'smtp.telstra,c ...

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

adzi
Level 4: Private Eye

It's clear to see that there must be some sort of issue setting up Bigpond mail on Mac Mail. there are thousands of threads all telling people from Tech support what the SMTP and IMAP are supposed to be and yet the outgoing server just doesn't work!  ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

USB
Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

runnaln
Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

frederick4
Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

SL71
Level 1: Cadet

Has anyone tried connecting a Synology rt2600ac to Telstra FTTP? What Internet Connection settings should I be using? I have tried PPPoE (using my login credentials) and Auto but the best I can get is a “Limited Connection” with both methods which gi ...

Brockaholic
Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

abthomp
Level 9: Captain

Hooked up our Technicolour Gen 2 this morning. All went well and everything is on line. Only issue I have noted is that on our previous Technicolour Gen 1 modem wifi speeds were 2.4 = 65Mbps and 5 = 2100Mbps.On the Gen 2 the 2.4 speed is 65 but the 5 ...

Dav17
Level 1: Cadet
zero1310
Level 1: Cadet
Rich210
Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Tech22
Level 1: Cadet

I’m setting up a Meraki MX to Telstra Netgear V7610 site-to-site VPN, but get the below error from the Meraki, May 14 14:50:51 Non-Meraki / Client VPN negotiationmsg: ignore information because ISAKMP-SA has not been established yet.May 14 14:50:41 N ...

ITcrazy
Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Mary279
Level 2: Rookie

I've just got a new computer as my last one died. I've got Office 365 and had no problems setting up Outlook on my new computer. Only problem is the above error message I receive when I try to send an email. Can anyone help me with this?

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Paulmc56
Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Kathy_C
Level 1: Cadet

My Telstra PrePaid 4GX Wi-Fi Pro stopped working after three days. After being unable to find a solution online, I took it to the Telstra Shop for assistance. The password on the unit was different to the password supplied with it, that had worked fo ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

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