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AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

FatsoThin
Level 2: Rookie

I have a Telstra GatewayMax modem connected to NBN HFC with Sim mobile backup.My computer gets assigned IPV6 address fine. I spent days trying everything to setup OpenVPN connection using IPV6 UDP Port 1194. There is no way I can get it to connect ov ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Darren671
Level 1: Cadet

I have been on NBN HFC for less than a month and find the outages excessive compared to the Bigpond cable I previously had working reliably for years.It's using exactly the same coaxial cabling and lead-in as the previous service. The NBN installer w ...

zeusthegreatest
Level 2: Rookie

does anyone know if and when it will be done? thanks!

PV5
Level 1: Cadet

Our Telstra internet and Foxtel service has not been working for 13 consecutive days.The customer service from Telstra has been diabolical. 
Still no resolution despite numerous calls and hours spent speaking to overseas call centres.Technicians have ...

Alande
Level 1: Cadet

Hi, I am very happy with my customer service experience today however I can't leave a rating for the team member, can this option be accessed using my order ID?

Dazza65
Level 1: Cadet

I had a NBN technician come around today to switch my cable over to NBN, all went well however no modem delivered. Check with customer service and have been advised there is a delay with modem delivery and will be another 1-2 weeks!!! So now I have n ...

bolton13
Level 1: Cadet

i can't access my mailbox could someone it's just a blank page could someone help me please

Peeto
Level 1: Cadet

I was recently locked from my E-mail as it wouldn't accept my password,despite me resetting it 3 times and when I phoned tech support I couldn't understand the guy on the other end,and when I asked for a Australian that spoke English he claimed that ...

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

HaloTop
Level 1: Cadet

I am having a frustrating problem. My camera Foscam F19821P camera connected beautifully to my Netgear D6300 modem however I have just got a new modem Telstra Smart Modem Gen 2 Model: LH1000 and it connects fine via Ethernet cable but will not connec ...

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

C3PO
Level 3: Gumshoe

Since before Xmas I have noticed that I am no longer able to see my data usage info either directly on the device display OR via PC connection. I have reset several times but no progress so just wondering if anyone else has had this issue if so did y ...

Hunt44
Level 2: Rookie

Since buying a new PC with Windows 10 some of my emails are automatically being sorted into the deleted items folder before I've seen them.  Ive tried Windows Mail and Outlook and its happening with both.  How do I override this?

GjBees
Level 3: Gumshoe

Ok. I'm intrigued. Our NBN went down during the storms. It's still down but the Smart Modem switched to the mobile network. All good. I checked the telephone (landline handset). It works. This is impossible since the phone line to our home is also do ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

sboiling
Level 1: Cadet

Can someone check if the SIM in my Smart Modem has been correctly provisioned please? Crowd Support says there were a batch of Smart modems were the SIM was incorrectly provisioned. Mine is not switching automatically during an outage. I have the SIM ...

PV5
Level 1: Cadet

Our Telstra internet and Foxtel service has not been working for 13 consecutive days.The customer service from Telstra has been diabolical. 
Still no resolution despite numerous calls and hours spent speaking to overseas call centres.Technicians have ...

Alande
Level 1: Cadet

Hi, I am very happy with my customer service experience today however I can't leave a rating for the team member, can this option be accessed using my order ID?

Peeto
Level 1: Cadet

I was recently locked from my E-mail as it wouldn't accept my password,despite me resetting it 3 times and when I phoned tech support I couldn't understand the guy on the other end,and when I asked for a Australian that spoke English he claimed that ...

perry2
Level 1: Cadet

I haven't received a password for my email account 

TobLai
Level 1: Cadet

I have downloaded two image, 1 = January and 2 = February.Looks like some of the places has been turned off for the 5G network. Why??Jan 2020Feb 2020

FJB
Level 1: Cadet

I cannot sync telstra bigpond to outlook - I have followed the instructions in regard to the incoming & outgoing server details but still nothing, has anyone been able to find a solution to this problem>

God4
Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

xCandyshop
Level 1: Cadet

I am living in the remote mining town of pannawonica. On my days off I try to do a lot of online gaming but despite my efforts the internet seems to not work 80% of the time! i was on adsl but up to 10 times a day the internet would just cut out and ...

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

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