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Col821
Level 1: Cadet

My area became active for NBN on the 1st March 2019.
I'll be connecting to the NBN via FTTC. On the 5th March 2019, I went into a Telstra shop and spent 1 hour and 45 minutes with the staff member whilst they set me up for Telstra NBN.
It is now the 19 ...

Monster81
Level 1: Cadet

I am unable to access Telstra Air and was wondering if someone could help. I am currently on a Telstra Velocity connection and have a modem that is compatible with Telstra Air. When I try to enable Telstra Air on my account (via the 24x7 site and app ...

aldochiu
Level 1: Cadet

HeyFor work reason, I need to setup a VPN server in the V7610. I have followed this guide and the VPN is successfully connected from my mobile to the router.From the status page of the router, I can see login status, with a given virtual IP 192.168.1 ...

QveenBee
Level 1: Cadet

Hi,

I’m trying to set up my Google Play devises and it’s suggested I disable AP isolation or enable UPnP but I can’t figure out how to do either.

Any help would be appreciated. Cheers.

JJC11
Level 1: Cadet

The home broadband is out today. The Telstra Outage website says there is a cable outage at our address. But the Telstra diagnostic tool in our online account says there’s no problem and it must be our modem. Why the inconsistency and which is correc ...

GSP78
Level 1: Cadet

What specific sites does telstra parental controls disable?

craigritter
Level 2: Rookie

How do i disable SIP ALG on my Telstra Arcadyan LH100 (Telstra smart modem Gen 2)

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

Geoffr177
Level 2: Rookie

Hi, please can anyone tell me how to wirelessly pair a Telstra DECT 9850 phone to a Telstra smart modem Gen 2. It is currently running on ADSL but soon to move to NBN over HFC.Many thanksGeoff

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

Geoffr177
Level 2: Rookie

Hi, please can anyone tell me how to wirelessly pair a Telstra DECT 9850 phone to a Telstra smart modem Gen 2. It is currently running on ADSL but soon to move to NBN over HFC.Many thanksGeoff

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

graham999au
Level 3: Gumshoe

I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to ...

seanbne
Level 2: Rookie

We purchase 2x twin packs of Telstra Smart Wi-Fi Boosters to replace our apple network, at the suggestion of Telstra support. Following the instructions, and using the Telstra Home Dashboard App worked very well for the first 2, but I am unable to ad ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

SlatsR34
Level 1: Cadet

Hi all, Just having some issues connecting the Smart Modem Gen 2 to my Fritzbox 7490. My Smart Modem Gen 2 details:-- Arcadyan LH1000Boot Version 1.0.38-116.118Firmware Version 0.05.04rHardware Version 01 I initially plugged the LH1000 into the NTD a ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Dillo1
Level 1: Cadet

I can’t set up new sim as it won’t let me past choosing the device type as there are no options

blasto
Level 1: Cadet

I have used the app to activate the service. When I try a hotspot it won't connect. I call the customer support, they say your air service is activated. When I go to the modem admin page, it says Telstra air is down. I've gone around this merry go ro ...

rootdev
Level 2: Rookie

Why are you blocking liveleak.com? If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

Paulmc56
Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

Kathy_C
Level 1: Cadet

My Telstra PrePaid 4GX Wi-Fi Pro stopped working after three days. After being unable to find a solution online, I took it to the Telstra Shop for assistance. The password on the unit was different to the password supplied with it, that had worked fo ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

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