Broadband & nbn™

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XxTdogxX
Level 1: Cadet

My internet and phone has been off past 2 days and the online light has been white since it hasn't been working. Whenever you go to use the internet a screen appears which ask you to login into the Gateway. I have done so and it still doesn't work I ...

Misty16
Level 1: Cadet

So frustrated with Telstra.   I live in Brisbane near Chermside.  Built a new house and moved in at beginning of December. Started process of arranging internet connection 3 months before.   Three weeks ago someone showed up from Telstra and said the ...

FrankP2
Level 2: Rookie

Hi, First post here. I have a TG799vac NBN modem and a Canon MX870 printer set up to run wirelessly. For 9 months it has worked flawlessly. Suddenly, in the last couple of days and with no changes to my setup whatsoever, to make my printer work I hav ...

fooch
Level 1: Cadet

Hi everyone,I've recently joined Telstra post paid (after being with Boost pre-paid), and I've gone from an iPhone to a Samsung S8.I used to be able to connect to Telstra Air on my iPhone when I was a boost customer, but since joining Telstra, I can' ...

Charlie1956
Level 1: Cadet

I have fibe NBN to home.Internet is always good, albeit no more than 50Mb/s donwload, although I am paying extra for 100Mb/s.Spoke with Telstra support and they advised that at 2.4GHz band I can only get no more than 50Mb/s, and I should switch to 5G ...

Dracarys1
Level 1: Cadet

Hi, I am playing Dota 2 and Pubg from Melbourne and I am getting extremely high ping on Australian servers. Its showing 344 ms in-game and when I try to traceroute or ping it shows request timed out. Here are the details -  Pinging syd.valve.net [103 ...

Vassxzt
Level 1: Cadet

I have just installed my new telsta modem ready for nbn connection, and all connected devices work fine, except our older Samsung smart tv, to which we have a Belkin adaptor fitted, model f7d4555v1. Does anyone know if this is nbn compatible? The Bel ...

Janette17
Level 1: Cadet

please assist in verifying if this particular model of Data Card needs to have a firmware update to be compatible with Mac latest OSX (High Sierra) and below.

DCSupport
Level 1: Cadet

Hi all We've implemented Telstra NBN using Telstra Gateway Pro V7610 from Netgear. Everything was ok .. email, web, VPN, RDP etc etc. The only issue that we found that desktops/laptops within the LAN having an issue with connecting to McAfee ePO Anti ...

Windy-noni
Level 1: Cadet

Still can't activate my cable internet from Telstra. I chose the home phone bundle with Internet on 27 December 2017, and received my Gateway Max2 modem package on 3rd January 2018, also on the same day the home phone line was activated, but not with ...

Imjinman
Level 2: Rookie

Hi I have just successfully installed Gatewaymax on my Broadband cable service. However I am trying to log into MyGateway to no avila. Where do I find my Username and password? I try my Telstra log in, but it doesn't accept that there is a fullstop i ...

GruntbugglySnr
Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

netbookings1
Level 1: Cadet

Hi Telstra Team!! Having issues with my server "202.47.95.196" not being able to email any bigpond accounts. I have checked with Spamhaus and its not blocked. I have no shortend URLs.  Can someone please help me out. It things we are spam but we arnt ...

Nadia562
Level 1: Cadet

Hi there,
I lost my SIM card overseas and felt very disappointed and frustrated with your service. I simply wanted to cancel my SIM card in case of any person used my international roaming service! But there’s no way to do that. I asked my friend to h ...

Ozmoz
Level 9: Captain

I've signed up to and been accepted to take part in SamKnows/ACCC measuring my ISP's (Bigpond) NBN performance. The ACCC’s program will measure and provide helpful information to consumers about the performance of home broadband services in Australia ...

Garfish
Level 1: Cadet

I have just started having an issue with Microsoft Outlook and my bigpond email - it keeps prompting for a password, even though I have not changed my password for ages.  I have no issues with other devices like phones, or webmail, just Outlook.  Any ...

Paulynnie
Level 1: Cadet

I have a Gateway Frontier which doesn't allow devices in the home to connect to the internet. When the online light is green then all other devices such as smart phones, Apple TV, tablets, laptops etc all show a good connection to the gateway but tha ...

TechNoFear
Level 1: Cadet

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum sp ...

cristos
Level 2: Rookie

Hi Team,The cellular service on my Toshiba Portege z10t (driver for EM7305) regularly disconnects.  When trying to reconnect, Windows 10 advises that the APN settings are not correct.BUT... if I shut down the computer and power back on, all is well a ...

togax
Level 1: Cadet

Other mailers can do this. It's very handy in case one wants to delete the alias and stop receiving annoying messages from a subscription. Note I do not want to create an extra mailbox - that's not the same thing.

Janette17
Level 1: Cadet

please assist in verifying if this particular model of Data Card needs to have a firmware update to be compatible with Mac latest OSX (High Sierra) and below.

Windy-noni
Level 1: Cadet

Still can't activate my cable internet from Telstra. I chose the home phone bundle with Internet on 27 December 2017, and received my Gateway Max2 modem package on 3rd January 2018, also on the same day the home phone line was activated, but not with ...

Rakeshbrisbane
Level 1: Cadet

I live at graceville and we don’t have any internet for last one week.Telstra has been very poor in response.No one knows what is the issue with cable and when it will be fixed.Telstra gave me dongle with 10gb which just lasted few hours and now they ...

mikkhail
Level 1: Cadet

Hi, I'm not receiving emails from a particular domain and need this whitelisted as soon as possible or even a list of emails which have been blocked or quarantined. How can I get this list? I have large amounts of money stuck in limbo due to not rece ...

Cybic
Level 1: Cadet

my @bigpond.com.au will not activate using online system option via my account.  

Lexia
Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

Nekoneko88
Level 1: Cadet

Hi,
I received a new cable adapter to replace my old CGD3100. I've gone through the activation portal but it says it can't be activated with error code CCP0012.

I've called technical support several times, and they say that the MAC address of the new m ...

Wombat88
Level 1: Cadet

I have purchased a Netgear D7000v2 but it does not detect the Telstra bigpond ADSL connection. My old modem works fine but when I switch the DSL cable to the new modem it does not detect the ADSL connection after restarting. All cables a plugged in c ...

My modem is brand new all set up and activated... I get 3 green lights and a blue flashing wifi light so all good and connects to my phone etc however I cannot get onto any internet, can’t us any app that needs internet connections.... so frustrating ...