Broadband & nbn™

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Helsey1
Level 2: Rookie

Into second day no internet cable plus 3 days couple weeks ago. NO ONE picks up phone at Telstra support. What’s going on? I work from home so v difficult. Answers?

Alex40
Level 1: Cadet

I upgraded my old Telstra cable modem to a new frontier gateway cable modem and bundle over a month ago, have in total spent more than ten hours on the phone to Telstra support (mostly on hold), and had one replacement modem, trying to get it to work ...

Sandgrabber54
Level 1: Cadet

NBN

Self immediately nbn today at my son's house, FTTN.
Purchased a $384 frontier modem.
Installed the grey into dsl, powered on, front lights been indicating power and wifi, orange light for backup, not bad, mauve light for online.
Did an Ocra speed test.
7 ...

frshn
Level 1: Cadet

Dear Telstra,   You **bleep** me off up to the ceiling, and I’m not holding back on this.   After I signed up for the NBN following a moving request, I was promised that you would send a technician today (18 Jan 2018) between 1 pm and 5 pm. My wife w ...

Begrudged
Level 1: Cadet

Hi
I am having issues where my speed on adsl had dropped from 7-10mbps to 1-2 and upload from 1.2mbps to 0.2-3mbps. I have changed my router to a faster new router thinking the old one was getting tired and the issue seems to be the same if not worse. ...

Dee69
Level 1: Cadet

Spud42
Level 3: Gumshoe

Hi, I have just upgraded to the TG800 from the TG797. however i have 1 problem. the USB enclosure i had my media on and worked with the TG797 does not seen to work on the TG800. If i browse to the router under USB devices on the overview page it show ...

OzyGuy
Level 3: Gumshoe

I've been trying to buy the current cable bundle (unlimited data and Telstra TV for $99) since November!I've signed up no less than three (3) times... I receive the email confirmations and order estimate etc. and then NOTHING!My connection date comes ...

Miketas0
Level 3: Gumshoe

Having set it all up I don 't think the mobile sim is  registered keeps saying  connecting but that's as far as it gets 

Cripps
Level 4: Private Eye

Phone dead so can't de-register from handset.Can I do it in the router?I don't particularly want to reset router to factory !

help13
Level 1: Cadet

Hi. Have just connected a Sagemcon F@ST 5535 Telstra Gateway to a new NBN installation. internet explorer screen has popped up asking for a password (http://mygateway/0.1/gui/#/login/). where is this password obtained from?

AussieRodney1
Level 1: Cadet

A colleague is trying to send a link to my online store to his friend with a BigPond email account & it is being rejected by the BigPond spam filter.  I tried the same process, trimming the heading do to just one word, putting some extra text in the ...

perriko
Level 2: Rookie

After 3 months of screaming frustration with my modem, Telstra issued me with a Frontier modem. This generally works fine, however when I changed the 2.4GHz SSID, it changed the 5GHz SSID to be identical and "greyed out" the ability to change the 5GH ...

tony5223
Level 2: Rookie

I currently have telstra ADSL and it keeps dropping outIf I change from Telstra to a new NBN provider can I still use my @bigpond.com and keep my old email folders

TechNoFear
Level 1: Cadet

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum sp ...

Imjinman
Level 2: Rookie

Hi I have just successfully installed Gatewaymax on my Broadband cable service. However I am trying to log into MyGateway to no avila. Where do I find my Username and password? I try my Telstra log in, but it doesn't accept that there is a fullstop i ...

GruntbugglySnr
Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

netbookings1
Level 1: Cadet

Hi Telstra Team!! Having issues with my server "202.47.95.196" not being able to email any bigpond accounts. I have checked with Spamhaus and its not blocked. I have no shortend URLs.  Can someone please help me out. It things we are spam but we arnt ...

Dee69
Level 1: Cadet

Miketas0
Level 3: Gumshoe

Having set it all up I don 't think the mobile sim is  registered keeps saying  connecting but that's as far as it gets 

peedoff21
Level 1: Cadet

Hi AWE(at wits end) I have a gateway pro on the NBN that works fine for my mobile, computers etc but refuses to log into an android media hub that I bought. Hub will work at someone else's home , work on mobile hotspot, work with cable but not throug ...

DharamSJ
Level 3: Gumshoe

I have had a shocking week with no Cable internet.Every time I try calling the 133933 number there is the annoying IVR and then there is a long wait at the end of which the person I get to speak is from billing or some thing else. TELSTRA IS THERE AN ...

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ballu72
Level 1: Cadet

On the 3rd day .... I finally get a status as to the reason for the outage ... looks like it is the default these days 

MCGG
Level 1: Cadet

I have connected Telstra NBN late last year and used Sagemcom F@st 5355 modem. The modem only worked for little while and then keeps dropping out. After that Telstra sent me the second modem with the same model - Sagemcom F@st 5355. But the second mo ...

Macca79
Level 1: Cadet

Hi Crowd Support, sort of hoping this might prompt someone from Telstra to contact me as they don't like to answer there phones (still on hold after 40+ minutes). I'm not sure when this type of customer service became acceptable, but seems to be more ...

DarrenMacleod
Level 1: Cadet

Today I’ve had parental controls advising me I can’t access games and streaming web pages. I was the only one home today and I know this has not been applied by us. Telstra have some how added it. I was on the phone for 1 hour earlier on and shuffled ...

ElsaChen
Level 1: Cadet

My home cable internet has been down since this morning (Penshurst 2222). I’ve checked the service status and it shows an outrage in my area. The estimated turnaround time has been changed from within today to tomorrow. I don’t hold my breath on it g ...