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Technical Support Shellock
Technical Support

WiFi Troubleshooting   Wireless (WiFi) networks allow us the freedom of 'surfing' the internet without being tied down to your modem via a cable. However, a connection that relies on radio waves will be subject to failure due to several factors incl ...

Telstra (Retired) Steph
Telstra (Retired)

Whilst we no longer extend the footprint of our Hybrid Fibre Coaxial (HFC) network, which supplies Cable Broadband, we are still able to connect some customers to the network if they are in an area within the HFC footprint.

How do I determine if I am ...

Technical Support Shellock
Technical Support

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Ben_F
Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Telstra (Retired) PaulQ
Telstra (Retired)

If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:     ADSL & NBN  http://10.0.0.138/ Cable: http://192.168.0.1/ Frontier Gateway (both ADSL, Cable & NBN): http:/ ...

Telstra (Retired) PaulQ
Telstra (Retired)

Device Specs for our new ADSL Gateway:   ADSL/ADSL2+/VDSL/VDSL2+ compatible Dual-band concurrent Wi-Fi interfaces: 802.11n 2.4GHz (2x2) 802.11 ac 5GHz (3x3) 1 x Gigabit Ethernet WAN port 4 x Gigabit Ethernet LAN ports 2 x USB 2.0 ports Enhanced Beam ...