CrowdSupport®
CrowdSupport Wiki

Broadband & nbn™

cancel
Showing results for 
Search instead for 
Did you mean: 
Sort by:
Telstra (Retired) Shellock
Telstra (Retired)

Wireless networks, or Wi-Fi, allow us the freedom of using the internet without being tied down to a modem via a cable. However, a connection that relies on radio waves can be impacted by factors such as interference, signal range limits, hardware p ...

Telstra (Retired) Shellock
Telstra (Retired)

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Telstra (Retired) PaulQ
Telstra (Retired)

To view and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings, you need to know your modem’s default address - or home page.   Here are two options for finding it:   Option 1

Find your Telstra modem’s de ...

Ben_F
Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Community Manager TimBartel Community Manager
Community Manager

    If you have or are planning to use a Telstra USB 4G (320U) or Telstra USB 3G (312U) on a PC currently running Windows 10, please note that the Telstra Connection Manager software is currently incompatible with that operating system.   We are wor ...

Telstra (Retired) PaulQ
Telstra (Retired)

You can change your Wi-Fi Password (SSID/WPA) by following the below steps:
 + Cable Home Network Gateway: Step 1: Open up your internet browser (eg. Internet Explorer, Firefox, Safari)   Step 2: In the address bar type in http://192.168.0.1/  or ...

Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now