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Broadband & nbn™

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Support Team TommyR
Support Team

  This video will show you how to set up your Telstra Smart Modem on an NBN Fibre to the Curb (FTTC) or an NBN Hybrid Fibre Coaxial (HFC) internet connection.

In the box, locate the cord with the red plug already connected to the Telstra Smart Mod ...

Ben_F
Community Alumni (Retired)

There have been a number of questions asked (generally by gamers and business owners) around the type of IP address that you get with specific types of Telstra Mobile Broaband Connections. Your IP address type can impact on specific activites you mig ...

Community Manager Gamgees Community Manager
Community Manager

General   What is the Telstra Gateway Frontier™ modem? The Telstra Gateway Frontier™ modem is a “power on working” solution (begins to give you connectivity as soon as you turn it on) that will work on multiple technologies (ADSL, HFC and nbn™ access ...

Community Manager TimBartel Community Manager
Community Manager

If you’ve got the Telstra nbn™ Self Install Kit for a Telstra Gateway Max and are on nbn HFC (Hybrid Fibre Coaxial), and need help setting it up – the nbn Quick Start Guide is available here.     What's in the Box?   To set up the Gateway, make sure ...

Ben_F
Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Ben_F
Community Alumni (Retired)

Speed is important, but it's not the only meaurement to pay attention to on your connection.     Please be aware that BigPond doesn't guarantee any set Pings times or Latency, so our Technical Support team will be unable to help in this area.  Furthe ...