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Telstra (Retired) Shellock
Telstra (Retired)

Wireless networks, or Wi-Fi, allow us the freedom of using the internet without being tied down to a modem via a cable. However, a connection that relies on radio waves can be impacted by factors such as interference, signal range limits, hardware p ...

Telstra (Retired) Shellock
Telstra (Retired)

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Telstra (Retired) PaulQ
Telstra (Retired)

To view and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings, you need to know your modem’s default address - or home page.   Here are two options for finding it:   Option 1

Find your Telstra modem’s de ...

Telstra (Retired) Kenobi
Telstra (Retired)

Brief Version Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet. Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then ...

Ben_F
Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Telstra (Retired) MattD
Telstra (Retired)

Our new solution when you've exceeded your Fixed Broadband Data limit!   Fixed Home Broadband customers* are able to top up their data allowance up to three times a year.    This means that any Telstra fixed broadband customer who has exceeded their ...

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