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Broadband & nbn™

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Technical Support Shellock
Technical Support

WiFi Troubleshooting   Wireless (WiFi) networks allow us the freedom of 'surfing' the internet without being tied down to your modem via a cable. However, a connection that relies on radio waves will be subject to failure due to several factors incl ...

Technical Support Shellock
Technical Support

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Ben_F
Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Technical Support Kenobi
Technical Support

Brief Version Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet. Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then ...

Telstra (Retired) PaulQ
Telstra (Retired)

If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:     ADSL & NBN  http://10.0.0.138/ Cable: http://192.168.0.1/ Frontier Gateway (both ADSL, Cable & NBN): http:/ ...

Telstra (Retired) MattD
Telstra (Retired)

Our new solution when you've exceeded your Fixed Broadband Data limit!   Fixed Home Broadband customers* are able to top up their data allowance up to three times a year.    This means that any Telstra fixed broadband customer who has exceeded their ...