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Support Team TommyR
Support Team

  This video will show you how to set up your Telstra Smart Modem on an NBN Fibre to the Curb (FTTC) or an NBN Hybrid Fibre Coaxial (HFC) internet connection.

In the box, locate the cord with the red plug already connected to the Telstra Smart Mod ...

Community Manager Gamgees Community Manager
Community Manager

General   What is the Telstra Gateway Frontier™ modem? The Telstra Gateway Frontier™ modem is a “power on working” solution (begins to give you connectivity as soon as you turn it on) that will work on multiple technologies (ADSL, HFC and nbn™ access ...

Community Manager TimBartel Community Manager
Community Manager

If you’ve got the Telstra nbn™ Self Install Kit for a Telstra Gateway Max and are on nbn HFC (Hybrid Fibre Coaxial), and need help setting it up – the nbn Quick Start Guide is available here.     What's in the Box?   To set up the Gateway, make sure ...

Community Manager TimBartel Community Manager
Community Manager

When you run into a problem with your ADSL or Cable home internet, Home Phone or NBN service this tool will assist you to run troubleshooting diagnostics and get the problem resolved via your browser or a mobile app.         The Smart Troubleshootin ...

Telstra (Retired) Yannick
Telstra (Retired)

Disconnecting the copper network in locations where NBN Co has rolled out their fibre network is a binding legal obligation for Telstra and a key part of the Government’s National Broadband Network (NBN) policy. The end point in this process is the m ...

Technical Support Kenobi
Technical Support

Brief Version Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet. Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then ...