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Broadband & nbn™

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Technical Support Shellock
Technical Support

WiFi Troubleshooting   Wireless (WiFi) networks allow us the freedom of 'surfing' the internet without being tied down to your modem via a cable. However, a connection that relies on radio waves will be subject to failure due to several factors incl ...

Telstra (Retired) Steph
Telstra (Retired)

Whilst we no longer extend the footprint of our Hybrid Fibre Coaxial (HFC) network, which supplies Cable Broadband, we are still able to connect some customers to the network if they are in an area within the HFC footprint.

How do I determine if I am ...

Technical Support Shellock
Technical Support

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Community Manager DanK Community Manager
Community Manager

What is the Telstra Air Free Wi-Fi offer?   The ‘Telstra Air Free Wi-Fi offer’ is open to eligible mobile and home broadband customers.   It provides, eligible Telstra mobile customers and home broadband customers, free Wi-Fi data at Telstra Air Netw ...

Community Alumni (Retired)

The way equipment is connected in your home, including phone cables and 'filtering' on devices attached to your phone line, are among the most common causes of slow internet speeds and drop-outs.   You can check for these problems by doing what we ca ...

Technical Support Kenobi
Technical Support

Brief Version Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet. Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then ...