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Job996
Level 1: Cadet

We’re upgrading your
home broadband data
at no extra cost 1000GB!
What a load of lies. After checking my bills, my Broadband has doubled in price up to $192.00
I haven't even checked my previous bills when i only had 250 gb. So I'd say they would of doub ...

Johanson
Level 1: Cadet

Hello, 
I am currently on, about a $150 monthly internet plan, on Telstra and have just recently changed it online to a $80 plan. Does this mean I mistakenly have two plans for the same household or will the $150 plan change on its own? If so, I only ...

unhappycustoma
Level 1: Cadet

After a letter in the post and a then a call to Telstra I have since reported the following issue to the ACCC. note to reader. I was not a difficult customer I approached the issue simply confused and wanting a rational explanation. I was told to "ju ...

Digby2
Level 1: Cadet

The total of our Telestra bill is $356.00 per month is there anyway to reduce this cost as we are now Pensioners - Frances

Amanda118
Level 1: Cadet

I currently have the Hottest Entertainment bundle with Foxtel from Telstra ($99 per month). Contract expiry isn't until March 2019, but I would like to change over to the Home Internet Entertainment bundle with Telstra TV (also $99 per month). I rare ...

drgazgiz
Level 2: Rookie

Hi,My account has a provisioning order against it. It dates to 27 July 2017 when we enquired about a change of bundle. We didn't ask for any order to be made, and it has been wrongly created. It is not a bundle we agreed to.We need to have it removed ...

Aupouri
Level 1: Cadet

How do I find out if I am one of the NBN Refund Recipients? I was out of the country from 29/11/17 to 8/1/18.

Cul8tur
Level 1: Cadet

I wish to down grade or bunble my current mobile broadband plan with NBN. Currently I pay $120 per month for 15gig data plus calls with most data used which via home computer. (Plan ends in July 2018). Now that NBN plan is now available at my locatio ...

Bek6
Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

INDY6688
Level 1: Cadet

Hi I just ordered a new plan bundle kit could i pick up from Telstra Joondalup as i am in Perth western Australia iabd wont be home until the 19th Jan from work

randall36
Level 2: Rookie

Just signed up for a NBN Bundle which includes a Bonus $0 Australia Ultimate Calling Pack. Can someone please explain what this means? My understand roughly is free landline calls from home phone to other landlines within Australia other than calls t ...

TASH80
Level 2: Rookie

So i have been a telstra cust for a long time, however just signed up for foxtel nbn entertainer bundle for the first time foxtel viewer. Now that i have had foxtel for 1 month i wanted to upgrade to add another group of channels or upgrade my bundle ...

UnhappyPat
Level 2: Rookie

I've had Telstra for my home phone for over 11 yrs and recently decided to get broadband internet with them. I applied online for home phone and broadband internet with pay as you go calls which was priced at $80/month. While filling up the form I DI ...

ct8162
Level 3: Gumshoe

Our large bundle contract ends 6/9/17 and we don't want it to get renewed. How can we contact telstra (NOT CHAT) to ask for this. How can we get an email address to contact telstra about our bundle.

Gakkki
Level 1: Cadet

I've selected a "Best Bundle Ever for $99" per month, and I'm wondering if there is a way to see the usage of mybroadband data is being used. I can't find the usage in my account, there is only Plan&Usage of my home phone.  Thanks in anticipation. 

sageownZ
Level 1: Cadet

I was staying at my relatives house short term & needed more data. They were on the 50GB XS bundle (contract had run out so was month to month) which costed $50+paypercall discounted by $10 as they are a pensioner. I upgraded to a 500GB Medium keepin ...

caesar
Level 5: Eagle Eye

dear crowd support prior to telstra rewards being discontinued my internet and telephone costs averaged bwtween $65 and $75. the cost for similar usage has increased by approximately $30. what is the best way to reduce my bill? note: the current inte ...

Elizabeth9
Level 1: Cadet

TSA

Nathan ID no D829706 from TSA called my landline yesterday offering to ensure I was getting the most suitable service from Telstra. He knew my Telstra details & asked for my date of birth, which I did not confirm, saying I'd contact Telstra direct re ...

emilyw
Level 1: Cadet

Recently the broadband connection at my home has become really slow. Nothing loads properly. I checked to see if i had gone over the limit but i have only used 20%. Please help?

sillyspider
Level 4: Private Eye

HiI recieved a letter from Telstra saying I can connect with NBN, also stating I will keep the deal I am now on.I rang the number which was in the letter. Told also I will keep same deal.  (24 month deal  I am on)Had 50gb plus another 50 gb which equ ...

Bek6
Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

tilzer
Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Lynn9
Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

jennyc
Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

jennyc
Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

fred0604
Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

tinadumpleton
Level 1: Cadet

I'm currently paying line rental for a home phone, which is barely used. I need it for the modem. I currently have unlimited wifi. I want a cheaper deal. there are 3 of us and we always are online, downloading etc, hence the unlimited. what can i do? ...

Mickeyblueye
Level 1: Cadet

Just changed yesterday to Telstra new internet large bundle + foxtel ent from old Enetrtainment supreme with sports and today the sports channels have all disappeared??? I presumed new one would not take effect until new decoder and Telstra TV modem ...

Cass1988
Level 1: Cadet

Just curious, is Foxtel **Hd Tv** included in the Hottest Entertainment Bundle?

mikeatron85
Level 1: Cadet

We have had the Telstra Entertainer Supreme Bundle - XL for the past two years. On Wednesday the 26th of April, I signed up for another two years, this time to the Home Internet X-Large Bundle + Foxtel Entertainment. Two days later, I received a text ...

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