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Banger88
Level 1: Cadet

I recently signed up for a 24 month unlimited broadband deal for $99 which included a Foxtel Now starter pack subscription. Yet it doesn’t appear in my offers when I follow the instructions to redeem?

Itshardwork
Level 1: Cadet

Does anyone have an email address that isnt a standard form on the website. I would to have the issue dealt with. I would like to email a letter to Telstra which I am going to also send via Snail Mail. After 8 years of ongoing issues I think I need t ...

Marigold48
Level 1: Cadet

We have been a Telstra customers for over 20 years and our ADSL, Foxtel and mobile plans were due to expire. We held off renewing them as NBN was coming to our area this month and we wanted to explore our options so have just been paying the monthly ...

Darren671
Level 1: Cadet

We've been loyal DOT customer's for more than 5 years. I recently noticed Telstra were offering included mobile backup with the included Telstra Business Smart Modem. So I inquired if we could re-contract and receive this new modem and the included m ...

Hshok40
Level 1: Cadet

Do I need my home phone connected to keep my nbn plan?

sez793
Level 1: Cadet

Foxtel now is unavailable in My Offers. Tried closing browser history, redownloading telstra tv app, etc. The only offer available is Hayu. Calling telstra and a message says to call back later as they're busy.

SasiO
Level 1: Cadet

Hi Guys, I have recently switched to Telstra with the same number from the previous provider. Phone calls are fine, standard text messages are fine but I have got an issue with the emails 2-step verification (gmail & yahoo mail) messages. I have set ...

star07
Level 2: Rookie

Hi called Telstra on Friday 3rd August and spoke with you ever reliable overseas call centre. She was happy to help me with some options but I do not like it when they harp on trying to get my kids on a Telstra Plan. My kids are happy on their curren ...

Mudgie
Level 2: Rookie

Hi Telstra Support and/or Accounts, Unfortunately, I have attempted on so many platforms to try and contact Telstra via 24x7 & Website and now trying email with so much complication in respect to order INT 1-1629433258033 (Account **********). We hav ...

scepticalperson
Level 1: Cadet

Hi...Hope someone can help. I've been batted between Telstra and the NBN Co. for a while now. I'm trying very hard to retain my sense of humour, but it becomes more difficult with each conversation with either entity. Firstly, I am a priority assist ...

faalcon99
Level 2: Rookie

Today I decided I would bundle all my services together, Home phone, Broadband, Foxtel. I thought after being a Foxtel with Telstra customer for 16yrs (after transferring my account with Foxtel to Telstra, was with Foxtel 5 yrs previously) A cable us ...

Garry49
Level 2: Rookie

DOWNLOAD  6.9 Mbps  UPLOAD  0.7  MbpsThat is my ADSL at present 5 mins agoPing 23 ms. I am not intune with Ping.  If I ping to Bne I get 23, if I ping to Perth (like just now I get 85.  Is the lower the number the slower of information that you are s ...

randall36
Level 3: Gumshoe

Just signed up for a NBN Bundle which includes a Bonus $0 Australia Ultimate Calling Pack. Can someone please explain what this means? My understand roughly is free landline calls from home phone to other landlines within Australia other than calls t ...

TASH80
Level 2: Rookie

So i have been a telstra cust for a long time, however just signed up for foxtel nbn entertainer bundle for the first time foxtel viewer. Now that i have had foxtel for 1 month i wanted to upgrade to add another group of channels or upgrade my bundle ...

UnhappyPat
Level 2: Rookie

I've had Telstra for my home phone for over 11 yrs and recently decided to get broadband internet with them. I applied online for home phone and broadband internet with pay as you go calls which was priced at $80/month. While filling up the form I DI ...

ct8162
Level 3: Gumshoe

Our large bundle contract ends 6/9/17 and we don't want it to get renewed. How can we contact telstra (NOT CHAT) to ask for this. How can we get an email address to contact telstra about our bundle.

Gakkki
Level 1: Cadet

I've selected a "Best Bundle Ever for $99" per month, and I'm wondering if there is a way to see the usage of mybroadband data is being used. I can't find the usage in my account, there is only Plan&Usage of my home phone.  Thanks in anticipation. 

sageownZ
Level 1: Cadet

I was staying at my relatives house short term & needed more data. They were on the 50GB XS bundle (contract had run out so was month to month) which costed $50+paypercall discounted by $10 as they are a pensioner. I upgraded to a 500GB Medium keepin ...

caesar
Level 5: Eagle Eye

dear crowd support prior to telstra rewards being discontinued my internet and telephone costs averaged bwtween $65 and $75. the cost for similar usage has increased by approximately $30. what is the best way to reduce my bill? note: the current inte ...

Elizabeth9
Level 1: Cadet

TSA

Nathan ID no D829706 from TSA called my landline yesterday offering to ensure I was getting the most suitable service from Telstra. He knew my Telstra details & asked for my date of birth, which I did not confirm, saying I'd contact Telstra direct re ...

ross_hendo
Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

JNCo
Level 1: Cadet

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Bek6
Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

tilzer
Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Lynn9
Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

jennyc
Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

jennyc
Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

fred0604
Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

tinadumpleton
Level 1: Cadet

I'm currently paying line rental for a home phone, which is barely used. I need it for the modem. I currently have unlimited wifi. I want a cheaper deal. there are 3 of us and we always are online, downloading etc, hence the unlimited. what can i do? ...

Mickeyblueye
Level 1: Cadet

Just changed yesterday to Telstra new internet large bundle + foxtel ent from old Enetrtainment supreme with sports and today the sports channels have all disappeared??? I presumed new one would not take effect until new decoder and Telstra TV modem ...

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