Accounts & Plans

Bundle Plan & Rates

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Level 1: Cadet

I ordered for landline and broadband plan on 21 Feb 18. Initially I was told that the services will start by 7 March 2018. We agreed for the same. Since neither modem was received nor any communication, we contacted Telstra. Telstra had only one stan ...

Level 2: Rookie

Thats right... was on the 100/40 plan for over a year and complained that I was not getting even half that and now they have been caught out and promised to pay refund for "charging what they could not give". So my compensation is ONLY $2... insane a ...

Level 1: Cadet

I am over serviced and want to cancel what I have now and renew as Im paying to much for to little  I cant find how to do it on here 

Level 1: Cadet

Notifications @ online Telstra e-mail advises to get back in touch if necessary That's great except the link does not work , so what is the solution ? Mikles 

Level 12: Master Detective

Hi all

Why are existing customers not offered a reasonable hardware upgrade path?  I have had a Premium/X-Large Entertainment bundle for 9+ years, which is some significant cost.  But if I ask to upgrade my hardware, e.g.
1.  IQ2 to IQ3
2.  Old Telstra ...

Level 1: Cadet
Level 1: Cadet

Initially I have been on the Telstra Large Bundle paying $119/month. I was informed the NBN was available in my area and communicated with Telstra to transfer over to the NBN service. I was advised my bundle costs would remain the same and i would be ...

Level 1: Cadet

I am currently on a plan that is not on contract for $93 a month Internet only for 1000 Gig ,the next best option that Telsta can offer is $70 for 100 Gig .I am only using 50 Gig a month at Max.can anyone suggest an option that tailors.i have also ch ...

Level 1: Cadet

Help please !!!!I just upgraded my Broadband Plan bundle - Connect Plus $80 and added in the $10 for my home phone calls.  Sounds simple? I received emails from Bigpond - which confirmed my Plan. A week later I rec ...

Level 3: Gumshoe

Just signed up for a NBN Bundle which includes a Bonus $0 Australia Ultimate Calling Pack. Can someone please explain what this means? My understand roughly is free landline calls from home phone to other landlines within Australia other than calls t ...

Level 2: Rookie

So i have been a telstra cust for a long time, however just signed up for foxtel nbn entertainer bundle for the first time foxtel viewer. Now that i have had foxtel for 1 month i wanted to upgrade to add another group of channels or upgrade my bundle ...

Level 2: Rookie

I've had Telstra for my home phone for over 11 yrs and recently decided to get broadband internet with them. I applied online for home phone and broadband internet with pay as you go calls which was priced at $80/month. While filling up the form I DI ...

Level 3: Gumshoe

Our large bundle contract ends 6/9/17 and we don't want it to get renewed. How can we contact telstra (NOT CHAT) to ask for this. How can we get an email address to contact telstra about our bundle.

Level 1: Cadet

I've selected a "Best Bundle Ever for $99" per month, and I'm wondering if there is a way to see the usage of mybroadband data is being used. I can't find the usage in my account, there is only Plan&Usage of my home phone.  Thanks in anticipation. 

Level 1: Cadet

I was staying at my relatives house short term & needed more data. They were on the 50GB XS bundle (contract had run out so was month to month) which costed $50+paypercall discounted by $10 as they are a pensioner. I upgraded to a 500GB Medium keepin ...

Level 5: Eagle Eye

dear crowd support prior to telstra rewards being discontinued my internet and telephone costs averaged bwtween $65 and $75. the cost for similar usage has increased by approximately $30. what is the best way to reduce my bill? note: the current inte ...

Level 1: Cadet


Nathan ID no D829706 from TSA called my landline yesterday offering to ensure I was getting the most suitable service from Telstra. He knew my Telstra details & asked for my date of birth, which I did not confirm, saying I'd contact Telstra direct re ...

Level 1: Cadet

Recently the broadband connection at my home has become really slow. Nothing loads properly. I checked to see if i had gone over the limit but i have only used 20%. Please help?

Level 4: Private Eye

HiI recieved a letter from Telstra saying I can connect with NBN, also stating I will keep the deal I am now on.I rang the number which was in the letter. Told also I will keep same deal.  (24 month deal  I am on)Had 50gb plus another 50 gb which equ ...

Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

Level 1: Cadet

I'm currently paying line rental for a home phone, which is barely used. I need it for the modem. I currently have unlimited wifi. I want a cheaper deal. there are 3 of us and we always are online, downloading etc, hence the unlimited. what can i do? ...

Level 1: Cadet

Just changed yesterday to Telstra new internet large bundle + foxtel ent from old Enetrtainment supreme with sports and today the sports channels have all disappeared??? I presumed new one would not take effect until new decoder and Telstra TV modem ...

Level 1: Cadet

Just curious, is Foxtel **Hd Tv** included in the Hottest Entertainment Bundle?

Level 1: Cadet

We have had the Telstra Entertainer Supreme Bundle - XL for the past two years. On Wednesday the 26th of April, I signed up for another two years, this time to the Home Internet X-Large Bundle + Foxtel Entertainment. Two days later, I received a text ...