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ross_hendo
Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

ross_hendo
Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

TNT3
Level 1: Cadet

Has anyone else in the last few weeks changed there bundle & nothing changed; called Telstra to follow up & get told ill get a call in 24-48 hours but weeks on still nothing & when chased again i get the same response so when i ask to talk to a manag ...

lightwave326
Level 1: Cadet

Over the past few years my BigPond internet has always been "fast - cable" with download speeds randomly taken of 32.7mbps and 34.6mbps, the latter was taken on 17.11.17. However, from my bill dated 20.11.17,  my BigPond internet has been changed to ...

faalcon99
Level 2: Rookie

Today I decided I would bundle all my services together, Home phone, Broadband, Foxtel. I thought after being a Foxtel with Telstra customer for 16yrs (after transferring my account with Foxtel to Telstra, was with Foxtel 5 yrs previously) A cable us ...

JNCo
Level 1: Cadet

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Jen1111
Level 1: Cadet

I recontracted our bundle back in February. I am still not able to access the 24 month Foxtel now on the telstra TV supplied. I have contacted telstra numerous times on this and each time been issued a work number and informed it should either be act ...

EJ09
Level 1: Cadet

I can't access the online chat system. I can select the category but whenever I hit "Chat", nothing happens. Tried different browsers, desktop mode, mobile data, wifi, but all failed to chat. I have pop-ups enabled as well.

I just want to follow up on ...

not_a_fan_64
Level 1: Cadet

About August 2017 my partner and I attended the local Telstra shop where we were told that the NBN was available in our area and we subsequently signed up for the Best Bundle Ever FTTN.
I had reason to question our setup recently. It appears that we a ...

faalcon99
Level 2: Rookie

Today I decided I would bundle all my services together, Home phone, Broadband, Foxtel. I thought after being a Foxtel with Telstra customer for 16yrs (after transferring my account with Foxtel to Telstra, was with Foxtel 5 yrs previously) A cable us ...

Garry49
Level 2: Rookie

DOWNLOAD  6.9 Mbps  UPLOAD  0.7  MbpsThat is my ADSL at present 5 mins agoPing 23 ms. I am not intune with Ping.  If I ping to Bne I get 23, if I ping to Perth (like just now I get 85.  Is the lower the number the slower of information that you are s ...

randall36
Level 3: Gumshoe

Just signed up for a NBN Bundle which includes a Bonus $0 Australia Ultimate Calling Pack. Can someone please explain what this means? My understand roughly is free landline calls from home phone to other landlines within Australia other than calls t ...

TASH80
Level 2: Rookie

So i have been a telstra cust for a long time, however just signed up for foxtel nbn entertainer bundle for the first time foxtel viewer. Now that i have had foxtel for 1 month i wanted to upgrade to add another group of channels or upgrade my bundle ...

UnhappyPat
Level 2: Rookie

I've had Telstra for my home phone for over 11 yrs and recently decided to get broadband internet with them. I applied online for home phone and broadband internet with pay as you go calls which was priced at $80/month. While filling up the form I DI ...

ct8162
Level 3: Gumshoe

Our large bundle contract ends 6/9/17 and we don't want it to get renewed. How can we contact telstra (NOT CHAT) to ask for this. How can we get an email address to contact telstra about our bundle.

Gakkki
Level 1: Cadet

I've selected a "Best Bundle Ever for $99" per month, and I'm wondering if there is a way to see the usage of mybroadband data is being used. I can't find the usage in my account, there is only Plan&Usage of my home phone.  Thanks in anticipation. 

sageownZ
Level 1: Cadet

I was staying at my relatives house short term & needed more data. They were on the 50GB XS bundle (contract had run out so was month to month) which costed $50+paypercall discounted by $10 as they are a pensioner. I upgraded to a 500GB Medium keepin ...

caesar
Level 5: Eagle Eye

dear crowd support prior to telstra rewards being discontinued my internet and telephone costs averaged bwtween $65 and $75. the cost for similar usage has increased by approximately $30. what is the best way to reduce my bill? note: the current inte ...

Elizabeth9
Level 1: Cadet

TSA

Nathan ID no D829706 from TSA called my landline yesterday offering to ensure I was getting the most suitable service from Telstra. He knew my Telstra details & asked for my date of birth, which I did not confirm, saying I'd contact Telstra direct re ...

ross_hendo
Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

JNCo
Level 1: Cadet

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Bek6
Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

tilzer
Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Lynn9
Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

jennyc
Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

jennyc
Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

fred0604
Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

tinadumpleton
Level 1: Cadet

I'm currently paying line rental for a home phone, which is barely used. I need it for the modem. I currently have unlimited wifi. I want a cheaper deal. there are 3 of us and we always are online, downloading etc, hence the unlimited. what can i do? ...

Mickeyblueye
Level 1: Cadet

Just changed yesterday to Telstra new internet large bundle + foxtel ent from old Enetrtainment supreme with sports and today the sports channels have all disappeared??? I presumed new one would not take effect until new decoder and Telstra TV modem ...