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diymort
diymort
Level 2: Rookie
yesterday

Nbn no contract Essential Internet $70

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

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CoNfUsEd321
CoNfUsEd321
Level 1: Cadet
Tuesday

Finishing internet with foxtel bundle

I currently have the Hottest Entertainment Bundle (Unlimited data + Foxtel) and I want to switch to Unlimited data + Telstra Tv, does the Foxtel subscription stop with that old bundle upon activation of the new one?

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bimmo1976
bimmo1976
Level 1: Cadet
Friday

NBN connection and plan

I signed a contract in January for a NBN bundle which included home phone and Telstra Tv. Due to Telstra’s own issues I still don’t have my services. They cut off my exisiting Telstra phone service and today also cut off the limited broadband (200mb) ...

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LozinOz
LozinOz
Level 1: Cadet
a week ago

Complaint

Received an email from Telstra in early March with different offers for my switch over to NBN. Selected the “free $125 of BigPond Movies” , unlimited data and Telstra tv 24months. Email from Telstra with order number and confirmation. 6 weeks later, ...

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49er
49er
Level 2: Rookie
3 weeks ago

Extended cable internet outage in Parkwood

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

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Pc128
Pc128
Level 1: Cadet
3 weeks ago

Can i add on a tablet or another mobile to my current plan please?

<removed for your privacy>

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KidMalonz
KidMalonz
Level 1: Cadet
a month ago

standard plus evening speed

I complained that my old speed is hovering just above 57mbps so the Telstra Agent suggested the NBN Plan 90 that the speed can go to 100mbps.
Now that I am on the NBN Plan 90, the speed never reach 50mbps.
What is the speed of Standard Plus Evening Spe ...

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Robbin
Robbin
Level 1: Cadet
a month ago

Recontract

Hi I am currently a telstra customer for Nbn fixed line and 2 of my mobile phone service, my nbn is out of contract and I want to buy new phone and plan on the renewed contract for my two existing plans ,if I recontract for nbn as well on the same ac ...

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Mmmbjj
Mmmbjj
Level 1: Cadet
a month ago

My offers foxtel now

In my Telstra account under my offers I have the ability to access 12 months free Foxtel. I have been trying to access this but have had issues. When I went to join up today it tells me the offer has expired but there is no expiration date on the off ...

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Princee
Princee
Level 1: Cadet
March

How do I find that sales agent who has set up my bundle couple of weeks ago?

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49er
49er
Level 2: Rookie
3 weeks ago

Extended cable internet outage in Parkwood

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

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Pleasehelpme2
Pleasehelpme2
Level 1: Cadet
March

No phone or internet connection

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

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Milaann
Milaann
Level 1: Cadet
March

Adding a mobile (including the phone) to my existing service

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

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gardengirl
gardengirl
Level 1: Cadet
February

Bundles

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

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Answer1
Answer1
Level 1: Cadet
February

Billing

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

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Mags21
Mags21
Level 1: Cadet
February

Mobile phone

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

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Brad55
Brad55
Level 1: Cadet
February

New data allowance kick in time

At what time does new data allowance kick in?

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Salmag
Salmag
Level 1: Cadet
February

iPad Pro post paid and iPhone pre paid combine data

Can I purchase an iPad Pro on a post paid plan, move my out of contract iPhone 7 to pre paid and share the data between them? I would like to buy a iPad Pro but don’t want a post paid plan for both as it’s too costly. I have 4GB pm now which I don’t ...

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riki1
riki1
Level 1: Cadet
December

Re $500 telstra gift card via email..is it a scam ? It looks official but

Hi received an official looking email regarding a gift card for being a bundle customer however i fear it might be a scam it says redeem at telstra.com/redeem  with a promotional code if i try to type in telstra.com it diverts  to telstra.com.au on m ...

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iamrockstar
iamrockstar
Level 1: Cadet
January

Time frame for Foxtel now and Telstra TV delivery

Hi,

I have re contracted to the unlimited + streaming bundle.
Just wondering if anyone else has and how long it took for your Telstra TV to arrive and when you finally were able to redeem your Foxtel now subscriptions. It’s been a week what should I ex ...

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CoNfUsEd321
CoNfUsEd321
Level 1: Cadet
Tuesday

Finishing internet with foxtel bundle

I currently have the Hottest Entertainment Bundle (Unlimited data + Foxtel) and I want to switch to Unlimited data + Telstra Tv, does the Foxtel subscription stop with that old bundle upon activation of the new one?

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Pabs68
Pabs68
Level 1: Cadet
February

Why has data sharing been dropped from new mobile plans?

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

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ross_hendo
ross_hendo
Level 1: Cadet
May

Foxtel now bundle

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

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JNCo
JNCo
Level 1: Cadet
May

Planned outage

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

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Bek6
Bek6
Level 1: Cadet
January 2018

A totally frustrating experience.

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

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tilzer
tilzer
Level 1: Cadet
May 2017

free drama pack

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

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Lynn9
Lynn9
Level 2: Rookie
May 2017

NBN issues

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

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jennyc
jennyc
Level 3: Gumshoe
May 2017

Reasonable plan cost for 250 data and home plan

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

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jennyc
jennyc
Level 3: Gumshoe
May 2017

Any discounts on M Bundle

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

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fred0604
fred0604
Level 1: Cadet
May 2017

Lack of communication with the providers.

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

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