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summer9
Level 1: Cadet

Could someone tell me if you have any grounds to stand on relating to the NBN debacle.I pay a monthly bundle, but for months the NBN has been below par , slow downloads ,dropouts, constant service maintenance.Surely there should be some recourse for ...

Vic56
Level 1: Cadet

Hi, I’ve just received my latest bill and this $8 service fee is on it and my plan had changed. I did get an email saying my plan had changed as per my request but I didn’t request anything and I thought the email may have been sent to me by mistake. ...

jiteshj
Level 1: Cadet

Ok, so we have been with Telstra since about 2002. We got bigpond around 2011. Just signed up to the nbn offering in 2017. We had to move and NBN was not available. Our old plan was the 500gb plan for $89. We were put on cable at $90 and had another ...

Timbo2331
Level 1: Cadet

I spoke to a Telstra staff member a month ago and they were supposed to have upgraded my plan !! And it still hasn’t been done and now Ive gone over my usage of data and have to pay more !!

nhm
Level 1: Cadet

Cancelled all plans with Telstra in the month of april.Why am I still getting bills? 

Fay10
Level 1: Cadet

ds90
Level 1: Cadet

I would like to know if anyone else has gone with Telstra after they promised to match TPG(or any other provider) with their “premium speed boost” to 100mbps? My drama started with signing up to NBN, on the premises that I would get the “premium spee ...

Greeny1121
Level 2: Rookie

Hello.my bill dropped from a average of 166 to roughly 101. I’d like to know what could have been deducted or taken out of my last bill. I’m confused, nothings seemingly changed but the bill, I suspect something was removed from my bill due to a cont ...

Toni_3000
Level 1: Cadet

I am currently on a Mobile BYO Plan $69. Can I get an additional SIM card (BYO phone handset) and incorporate it into my current bill?  Shared data or additional data, I don't mind either way, I just need it on the same bill. Is this possible? thanks ...

Kpar
Level 1: Cadet

Hi all
I’ve received an email from Telstra (apparently) which says they are changing the Ts and Cs as of 2 Aug 19 of my home broadband and phone account, and I “won’t be able to change [what?] within your current plan range.”
What does this mean? Anyon ...

Chris148
Level 2: Rookie

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

Steve4570
Level 2: Rookie

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

diymort
Level 2: Rookie

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

49er
Level 2: Rookie

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

Pleasehelpme2
Level 1: Cadet

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

Milaann
Level 1: Cadet

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

gardengirl
Level 1: Cadet

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

Answer1
Level 1: Cadet

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

Mags21
Level 1: Cadet

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

Brad55
Level 1: Cadet

At what time does new data allowance kick in?

Fay10
Level 1: Cadet

Pabs68
Level 1: Cadet

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

ross_hendo
Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

JNCo
Level 1: Cadet

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Bek6
Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

tilzer
Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Lynn9
Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

jennyc
Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

jennyc
Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

fred0604
Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

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