Accounts & Plans

Bundle Plans & Rates

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Level 2: Rookie

Have just recontracted from existing bundle plan across due to the nbn. During the discussion, I currently have Platinum Technical Support of which I pay $15/mI was told that this is now part of some gold tier deal of which they have automatically pu ...

Level 1: Cadet

Telstra- my original contract was set back in 2015, on a $69 home bundle w/ discount. And only recently I notice my plan was changed without notification. Is it really necessary to put me on a different bundle being a loyal customer. 

Level 1: Cadet

Can you make extra repayments on top of an Apple Watch 5 repayment plan? For example still paying the $35 per month but also chucking on $20 here and there?  Also, is the data used on the Apple Watch calculated on the amount of data you have for your ...

Level 1: Cadet

Hi. Several weeks ago I went to the Rosny Telstra Office in Tasmania to get help setting up a second email address on bigpond. When I went to use it I  discovered the address was spelt incorrectly so useless. Instead of <removed for your privacy> it ...

Level 1: Cadet

I’m after a new phone and ipad using data sharing.  Is there a bundle plan?  If not, can I add an ipad (pay it off over 24 or 36 months) to a phone plan and use data sharing?

Level 1: Cadet

Fix the problem or u will lose customers left right centre 

Level 1: Cadet

When is our plan will expire 

Level 1: Cadet
Level 1: Cadet

I have a post paid plan with 1 eSIM (Samsung watch) can I add and additional SIM for a tablet?

Level 1: Cadet

can i use my telstra  data overseas

Level 2: Rookie

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

Level 2: Rookie

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

Level 2: Rookie

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

Level 2: Rookie

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

Level 1: Cadet

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

Level 1: Cadet

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

Level 1: Cadet

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

Level 1: Cadet

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

Level 1: Cadet

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

Level 1: Cadet

At what time does new data allowance kick in?

Level 1: Cadet

Level 1: Cadet

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

Level 1: Cadet

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

Level 1: Cadet

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Level 1: Cadet

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

Level 1: Cadet

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Level 2: Rookie

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

Level 3: Gumshoe

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

Level 3: Gumshoe

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

Level 1: Cadet

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

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