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summer9
summer9
Level 1: Cadet
Wednesday

NBN Quality Of Service

Could someone tell me if you have any grounds to stand on relating to the NBN debacle.I pay a monthly bundle, but for months the NBN has been below par , slow downloads ,dropouts, constant service maintenance.Surely there should be some recourse for ...

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Vic56
Vic56
Level 1: Cadet
2 weeks ago

Local number portability service fee

Hi, I’ve just received my latest bill and this $8 service fee is on it and my plan had changed. I did get an email saying my plan had changed as per my request but I didn’t request anything and I thought the email may have been sent to me by mistake. ...

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jiteshj
jiteshj
Level 1: Cadet
July

relocation still not resolved...... being charged extra imo

Ok, so we have been with Telstra since about 2002. We got bigpond around 2011. Just signed up to the nbn offering in 2017. We had to move and NBN was not available. Our old plan was the 500gb plan for $89. We were put on cable at $90 and had another ...

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Timbo2331
Timbo2331
Level 1: Cadet
3 weeks ago

My plan

I spoke to a Telstra staff member a month ago and they were supposed to have upgraded my plan !! And it still hasn’t been done and now Ive gone over my usage of data and have to pay more !!

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nhm
nhm
Level 1: Cadet
4 weeks ago

Account closed in April

Cancelled all plans with Telstra in the month of april.Why am I still getting bills? 

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Fay10
Fay10
Level 1: Cadet
4 weeks ago

iPhone

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ds90
ds90
Level 1: Cadet
a month ago

Telstra NBN scam

I would like to know if anyone else has gone with Telstra after they promised to match TPG(or any other provider) with their “premium speed boost” to 100mbps? My drama started with signing up to NBN, on the premises that I would get the “premium spee ...

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Greeny1121
Greeny1121
Level 2: Rookie
a month ago

My bill is lower then normal. Why?

Hello.my bill dropped from a average of 166 to roughly 101. I’d like to know what could have been deducted or taken out of my last bill. I’m confused, nothings seemingly changed but the bill, I suspect something was removed from my bill due to a cont ...

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Toni_3000
Toni_3000
Level 1: Cadet
July

Additional SIM

I am currently on a Mobile BYO Plan $69. Can I get an additional SIM card (BYO phone handset) and incorporate it into my current bill?  Shared data or additional data, I don't mind either way, I just need it on the same bill. Is this possible? thanks ...

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Kpar
Kpar
Level 1: Cadet
July

Email about changing my plan

Hi all
I’ve received an email from Telstra (apparently) which says they are changing the Ts and Cs as of 2 Aug 19 of my home broadband and phone account, and I “won’t be able to change [what?] within your current plan range.”
What does this mean? Anyon ...

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Chris148
Chris148
Level 2: Rookie
May

TSA unwanted calls

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

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Steve4570
Steve4570
Level 2: Rookie
May

Home phone and mobile bundles / plans?

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

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diymort
diymort
Level 2: Rookie
April

Nbn no contract Essential Internet $70

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

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49er
49er
Level 2: Rookie
April

Extended cable internet outage in Parkwood

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

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Pleasehelpme2
Pleasehelpme2
Level 1: Cadet
March

No phone or internet connection

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

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Milaann
Milaann
Level 1: Cadet
March

Adding a mobile (including the phone) to my existing service

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

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gardengirl
gardengirl
Level 1: Cadet
February

Bundles

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

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Answer1
Answer1
Level 1: Cadet
February

Billing

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

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Mags21
Mags21
Level 1: Cadet
February

Mobile phone

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

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Brad55
Brad55
Level 1: Cadet
February

New data allowance kick in time

At what time does new data allowance kick in?

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Fay10
Fay10
Level 1: Cadet
4 weeks ago

iPhone

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Pabs68
Pabs68
Level 1: Cadet
February

Why has data sharing been dropped from new mobile plans?

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

  • 457 Views
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ross_hendo
ross_hendo
Level 1: Cadet
May 2018

Foxtel now bundle

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

  • 601 Views
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JNCo
JNCo
Level 1: Cadet
May 2018

Planned outage

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

  • 533 Views
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Bek6
Bek6
Level 1: Cadet
January 2018

A totally frustrating experience.

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

  • 842 Views
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tilzer
tilzer
Level 1: Cadet
May 2017

free drama pack

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

  • 1,075 Views
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Lynn9
Lynn9
Level 2: Rookie
May 2017

NBN issues

 Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

  • 1,131 Views
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jennyc
jennyc
Level 3: Gumshoe
May 2017

Reasonable plan cost for 250 data and home plan

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80 

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jennyc
jennyc
Level 3: Gumshoe
May 2017

Any discounts on M Bundle

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

  • 1,130 Views
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fred0604
fred0604
Level 1: Cadet
May 2017

Lack of communication with the providers.

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

  • 1,012 Views
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