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Level 1: Cadet

Saturday

I complained that my old speed is hovering just above 57mbps so the Telstra Agent suggested the NBN Plan 90 that the speed can go to 100mbps.
Now that I am on the NBN Plan 90, the speed never reach 50mbps.
What is the speed of Standard Plus Evening Spe ...

Level 1: Cadet

2 weeks ago

Hi I am currently a telstra customer for Nbn fixed line and 2 of my mobile phone service, my nbn is out of contract and I want to buy new phone and plan on the renewed contract for my two existing plans ,if I recontract for nbn as well on the same ac ...

Level 1: Cadet

2 weeks ago

In my Telstra account under my offers I have the ability to access 12 months free Foxtel. I have been trying to access this but have had issues. When I went to join up today it tells me the offer has expired but there is no expiration date on the off ...

Level 1: Cadet

3 weeks ago

Level 1: Cadet

3 weeks ago

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

Level 1: Cadet

3 weeks ago

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

Level 1: Cadet

a month ago

Currently, I'm on a plan with the iPhone XS and I was wondering what steps I could take if possible, to keep my phone on the plan but downgrade the amount of GB/month I'm paying on my plan. At the moment I'm paying for 120GB of data, is it possible t ...

Level 1: Cadet

a month ago

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

Level 1: Cadet

a month ago

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

Level 1: Cadet

a month ago

I set up a 12 month contract for a iPad 6gen but when I received my plan contract in email, I have notice it’s not what I agreed on and also telstra was incorrect with what they said I get extra stuff free of charge but this is not true I’m fine prin ...

Level 1: Cadet

3 weeks ago

Level 1: Cadet

3 weeks ago

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

Level 1: Cadet

a month ago

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

Level 1: Cadet

February

At what time does new data allowance kick in?

Level 1: Cadet

February

Can I purchase an iPad Pro on a post paid plan, move my out of contract iPhone 7 to pre paid and share the data between them? I would like to buy a iPad Pro but don’t want a post paid plan for both as it’s too costly. I have 4GB pm now which I don’t ...

Level 1: Cadet

December

Hi received an official looking email regarding a gift card for being a bundle customer however i fear it might be a scam it says redeem at telstra.com/redeem with a promotional code if i try to type in telstra.com it diverts to telstra.com.au on m ...

Level 1: Cadet

January

Hi,

I have re contracted to the unlimited + streaming bundle.
Just wondering if anyone else has and how long it took for your Telstra TV to arrive and when you finally were able to redeem your Foxtel now subscriptions. It’s been a week what should I ex ...

Level 1: Cadet

December

Had called 132200 and was offered an alternative. 12 days later no record of what was offered and today, forced to go on new 24 months plan. Has anyone had this issue? how was it fixed? Cheers.

Level 1: Cadet

a month ago

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

Level 1: Cadet

May

so when i signed up for a new phone several months ago i was happy to see that the plan i chose "contained 3 STARTER PACKS" WITH FOXTEL.... now for some reason when i log in to foxtel now there is only one pack avaliable? i specifically remember pick ...

Level 1: Cadet

May

Can some one please tell me why Telstra would plan and outage for maintenance of our NBN service in a Residual area on a public holiday . Wouldnt you ( sorry they ) think that this would be a peak period in a Residual area in this day and age . Well ...

Level 1: Cadet

January 2018

I am soooo over having to speak to someone from overseas who has NO idea about how to actually help?!!!! I was wanting information in relation to changing our bundle to something better aka. that we will actually use but the guy was terrible!! He act ...

Level 1: Cadet

May 2017

When i signed up to a telstra/foxtel bundle i recieved a free three month drama/movies pack.Apparently i have to telephone to canel .Question is WHY?

Level 2: Rookie

May 2017

Anyone else out their having issues with Telstra NBN up grades, ordered an upgrade back on the 2/5/2017 recieved my telstra TV box was suppose to be affective as of 24 hours from the 10/5 called everyday despite this I am no closer to the 1000G upgr ...

Level 3: Gumshoe

May 2017

Why can't I have a bundle- 250g and home phone on adsl ..@ 65-70 per month ..seems like bundles are dear and a lot can't afford the price of $80

Level 3: Gumshoe

May 2017

No NBN only Adsl available so stuck with high price bundle of $80-with 500gig and home phone.Can I get a discount on this bundle , has anyone tried to get telstra to give a discount.

Level 1: Cadet

May 2017

I have a 2000G bundle with Foxtel Satellite included. How do I arrange for the satellite dish and infrastructure to be installed and delivered? I am told that their computer says we have Foxtel Satellite and we are being billed for the service which ...

Level 1: Cadet

May 2017

I'm currently paying line rental for a home phone, which is barely used. I need it for the modem. I currently have unlimited wifi. I want a cheaper deal. there are 3 of us and we always are online, downloading etc, hence the unlimited. what can i do? ...

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Goodbye Excess Data Charges

Hello New Plans.

Find out more

Bundle Plans & Rates

standard plus evening speed

Recontract

My offers foxtel now

How do I find that sales agent who has set up my bundle couple of weeks ago?

No phone or internet connection

Adding a mobile (including the phone) to my existing service

Keep my phone but change the data limit

Bundles

Billing

Can you change plan on a device if Telstra connected the wrong plan

No phone or internet connection

Adding a mobile (including the phone) to my existing service

Bundles

Billing

Mobile phone

New data allowance kick in time

iPad Pro post paid and iPhone pre paid combine data

Re $500 telstra gift card via email..is it a scam ? It looks official but

Time frame for Foxtel now and Telstra TV delivery

Connector Scout - Bundle discontinued w/o notification, then charged higher than avaivable plans.

Why has data sharing been dropped from new mobile plans?

Foxtel now bundle

Planned outage

A totally frustrating experience.

free drama pack

NBN issues

Reasonable plan cost for 250 data and home plan

Any discounts on M Bundle

Lack of communication with the providers.

home phone and wi fi

Goodbye Excess Data Charges