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Plasticman
Level 1: Cadet

4GX USB Pro backup

Greetings, 

Trying to run a business and our NBN is down, we have a 4GX USB Pro (backup) but it isn't working. Blue light is on but cannot connect. 

 

Any advice please.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: 4GX USB Pro backup

Are you connecting it directly to a PC, or have you plugged it into a modem/router (if so, which model)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Plasticman
Level 1: Cadet

Re: 4GX USB Pro backup

Hi Jupiter

It is connected to a Billion 3G/4G LTE VPN Router. Our accounting system was not compatable with the Netgear router supplied by telstra. Do you believe this could be the issue.

Level 25: The Singularity
Level 25: The Singularity

Re: 4GX USB Pro backup

It could be. Unfortunately there's no documentation on which devices are compatible with each other.

 

Try putting the dongle directly into a PC and see if it connects. If it does, it's either incompatible with the Billion, or the settings on the router need changing.

 

If you get the same problem, is it a Prepaid? Does it have credit? or was it unused for a period greater than 6 months (the SIM could have been deactivated in that case)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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