Level 1: Cadet

Exchange server not found with Outlook 2013

My domain is hosted by Telstra on Microsoft Exchange and I have no problems checking my emails on my old computer (using Outlook 2007) or on my phone (it's Windows 7, not sure what version of Outlook it's running). However, I have just purchased a new laptop on which I have installed Office 365, and Outlook 2013 will not recognise the exchange server. I have used the same settings as for my other computers, but when I try to check the name it returns the following message "The action can not be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."


The server settings I have entered are: mapi.pm.telstra.com

I have also, at the suggestion of technical assistnce tried pop.telstrabusiness.com which doesn't seem appropriate given that it is an exchange server account not pop, but, regardless, I received the same message.


I can not find anything online that might solve this issue, although I do note that the only instructions for setting up an exchange server account I can find (from Telstra) are for Exchange server 2003 set up using Office 2003 or 2007. I hope that doesn't mean that my emails are still being hosted on Exchange 2003 as Microsoft say that Outlook 2013 does not support this exchange server as it is 10 years old. I would hope, that given that you can purchase Office 365 through Telstra, that their exchange servers have been updated to cope with the software.


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Telstra (Retired)
Telstra (Retired)

Re: Exchange server not found with Outlook 2013

Hi GA,


I don't have the answers that you seek, but I believe the people you need to speak with is the T-Suite team.


You can contact them on 1800 878 483.


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