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Jackson_G
Level 1: Cadet

Internet cutting out

For the last 2 weeks or so the business has had Internet trouble. The Internet started to drop out every 30 minutes. We called Telstra an they did something along the lines of a staplizer and it gave us a extra 40 minutes there next step was sending a technician and he said that it was not there fault. We have another company that supplies a free Internet to people staying and he cannot find a fix any help thanks.

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6 REPLIES 6
Ben_F
Community Alumni (Retired)

Re: Internet cutting out

Connect a single computer via a cable to the modem, do the drop outs still happen?

 

If a Telstra Tech has said no fault found, then it may be an issue either with your internal cabling, or with your modem.

 

B.

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wangwilliam
Level 1: Cadet

Re: Internet cutting out

we've had the same problem, except that it is happening now to 7 of our sites in VIC and the number is increasing.

 

All telstra support can do is sending people on site only to find that nothing is wrong at the MDF. 

 

Of course they can't find anything wrong at mdf because the network drops out after 30 mins and no tech will be willing to sit there for 30mins and wait for it to drop out.

 

This prob started since early last week

Jackson_G
Level 1: Cadet

Re: Internet cutting out

My internet was fixed
By upgrading my modem the software didn't agree with Telstra?
wangwilliam
Level 1: Cadet

Re: Internet cutting out

we run 40 of the same modem across Australia with the same firmware for the past 3 yrs.

Not sure what happened in the telstra end, but we certainly hasn't changed our environment.

Weirdest thing is that for 1 of the sites, we have 2 connections, both connected through the exact same model modem, and 1 is fine the other is not.
Jackson_G
Level 1: Cadet

Re: Internet cutting out

Couldn't think of anything to fix
wangwilliam
Level 1: Cadet

Re: Internet cutting out

ok, found the solution.
it has something to do with compatibility with Billion router's older firmware.

our model is 7402X... updated to 6..24C and all working now

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