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jharrop
Level 1: Cadet

Outdoor gateway: sporadic internet access

Internet access using our NTC-30WT is intermittent/sporadic.
 
The signal strength is consistently shown as -90dBm, and yet sometimes the internet is accessible, and other times it isn't.

 

Not sure whether the problem is with the device, or with the Telstra tower (Darlington Point, NSW), but I suspect the tower may be congested.

 

What are the best channels for getting support for this - Telstra or Netcomm?  Is Netcomm able to liaise with Tesltra to investigate issues relating to a specific tower?

 

thanks .. Jason

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2 REPLIES 2
Community Manager Community Manager
Community Manager

Re: Outdoor gateway: sporadic internet access

Hi Jason,

 

I assume that you have a business service as this device is not typically advertised to or supplied to consumer customers.

 

That being the case I would suggest contacting Telstra Business Technical Support on 132999 for assistance. If there is a problem with the nearby tower then can provide this info, otherwise, they will look at options we have to improve the signal to your location.

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vanxman
Level 1: Cadet

Re: Outdoor gateway: sporadic internet access

Hi Jason,

 

Did you ever get this resolved. I've just purchased these for remote depots and noticed the sporadic connections as well.

 

Thanks

 

Van

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