Level 1: Cadet

Telstra Gateway Pro USB Backup Connection

I have just been given a Telstra Gateway Pro with USB Backup solution. My interenet drops out every 20 or so minutes in peak between 5pm - 10 pm - The USB dongle does not connect at all? 

Is this something I have to buy? Does it use my standard Data or a different account? 


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Telstra (Retired)
Telstra (Retired)

Re: Telstra Gateway Pro USB Backup Connection



Did you get this modem as part of a Digital Office Technology package?  If so the USB dongle should be working but it may not have been set up correctly so I'd advise that you get in touch with our specialised D.O.T team on 132000 and they'll be able to look into this for you.

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