This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
Did you get this modem as part of a Digital Office Technology package? If so the USB dongle should be working but it may not have been set up correctly so I'd advise that you get in touch with our specialised D.O.T team on 132000 and they'll be able to look into this for you.