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shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

DingoSpirit
Level 1: Cadet

Please assist, I am desperately trying to get hold of the DNS Team, to have a PTR Record created for my static IP address. I have been stuck in a 'transfer to another team' loop since Friday, and nobody at Telstra seems to have a clue on who to put m ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

pauljorel
Level 1: Cadet

Sorry Telstra but you SUCK, I have been stuffed around  for ages ,all I wanted to do is set an email but no Telstra says you must pay $7.00 month if don't want to pay $35.00 month for domain name, oh and sign up to domain now because the price change ...

jimmyjames1
Level 2: Rookie

Hi Crowdsupport, I have a server hosted in Zettagrid. I am finding when I go to any clients premises that have a new or recently deployed Telstra cable or NBN plan that I can't access or even ping my Zettagrid public IP. I don't get any issues with s ...

RK84
Level 1: Cadet

Can someone give me a technical reason as to why I can't get a business plan on Cable? There is no NBN planned to be rolled out in my premises until 2020 and I'm not going to get ADSL because it's primitive. Please give me a good reasons and don't ma ...

The-OG-Reece
Level 13: Super Sleuth

This is more of an informative post than a question...
The Telstra Business website page for NBN services lists a contact number (1800 798 577) down under "Questions about office broadband? We can help.".

If you dial the number you receive a message ab ...

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

valli
Level 1: Cadet

I received a call from a person stating she was from Telstra and discussed NBN connection for my line. She quoted a price of 120 dollars with further reductions. She said that she would call back and lo and behold I get an email from Telstra confirmi ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

sufood
Level 3: Gumshoe

I just purchased a Netgear Nighthawk M1 on a sole trader account.   The sales team said it could and would be configured with a public IP address.   I got the router home, started and set it up and it has a private IP address (in range 10.*.*.*), not ...

Angel444411
Level 1: Cadet

HI over the past few months our internet for our business has slowed right down and we are getting dropping i and out. it isnt as efficeine tas it was a year ago whe we first subscribed to Telstra, can you please help Alannah - Boxall Surveyors

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

Tony_SS
Level 1: Cadet

We have what appears to be a completed installation of a Telstra Direct 100mb/s Fibre Internet Connection at our office that we can't use as we have not received a configuration notification. Last feedback we received from an onsite Telstra tech abou ...

myuzuke
Level 1: Cadet

Hi Telstra Crowd Support, My client has a Netgear Genie router installed on the site, I am not aware of any other third-party/ISP devices installed except for this one. Now, I am getting a PCI-DSS vulnerability on my clients public IP from Telstra, w ...

MarkRobins
Level 1: Cadet

Should I use McAfee for protection on my Telstra small business broadband?Thanks 

jocko99
Level 1: Cadet

I have an Static IP assigned to my BigPond service (Liberty ADSL), but this IP address is not being routed by Telstra. I have verified that the ADSL service is fully functional, with the specified address assigned. We can surf the web and send email. ...

richardc0077
Level 4: Private Eye

I have read throu the booklet trying to find some info about firewall on the card or on the hub does anyone know about this Many thanksRichard

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