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benhelps
Level 8: Inspector

Not sure which category this most correctly belongs in, so putting it here./paste follows Wow. Just, wow. They so willfully misunderstand the problem they are
assured the problem is not theirs and that we need to talk to
"Cloud Lay" [sic] (Cloud Flare) ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

PritchF
Level 2: Rookie

Randomly at our work premises I get up to 10 dropouts a day, sometimes no dropouts at all for a long time then they start again. When they happen - they happen all day. My modem is Telstra Gateway Pro, installed by Telstra. We were told by a Telstra ...

mbkitmgr1
Level 1: Cadet

I am an IT Contractor, and one of my clients is required to use the Telstra V7610 gateway. The customer has some time critical processes and sync of all devices is important to ensure things like Kerberos will authenticate internally.Since moving to ...

AttenmptNo3
Level 1: Cadet

Last week I called Telstra to get details of an error message comming from the Telstra V7610 device. No one at Telstra would offer support, telling me they "dont support the device". The last tech support person I spoke to transferred my call to Netg ...

zseries
Level 5: Eagle Eye

We have had the NBN connected now for more than 1 year, we signed up for the fastest speed offered 100mb/sec. We are approx. 100metres from the node, yet even with speed boost,,,, whatever that is, we are at BEST 33mb/sec. and upload 15mb/sec. I have ...

bte
Level 1: Cadet

We have a fairly complex existing environment, we have two Telstra ADSL services that are connected in Bridge mode and bonded via a Fusion Appliance. The resulting ppOE connection is going to a Sonicwall TZ210 Firewall. Internally we then have a Soni ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Ataye
Level 1: Cadet

Hello. My client has ISDN delivered over fibre to their phone system. It’s only about 800m from the exchange, but it was put in about 20 years ago. Fibre does look like single mode.

Is it possible to upgrade from ISDN to an IP connection using the exi ...

alfred56
Level 1: Cadet

HiI have a friend whose Telstra Gateway Pro V7610 will not connect to ADSL, no sync.Telstra has been trying to fix this problem for a week, still no internet.The internet led never goes blue.Modem stats show high db values which make me think of some ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

sufood
Level 3: Gumshoe

I just purchased a Netgear Nighthawk M1 on a sole trader account.   The sales team said it could and would be configured with a public IP address.   I got the router home, started and set it up and it has a private IP address (in range 10.*.*.*), not ...

Angel444411
Level 1: Cadet

HI over the past few months our internet for our business has slowed right down and we are getting dropping i and out. it isnt as efficeine tas it was a year ago whe we first subscribed to Telstra, can you please help Alannah - Boxall Surveyors

BeePee
Level 6: Bloodhound

Hi.  I got somethig weird going on when I log into My Account  http://www.telstrabusiness.com/business/link/myaccount  When I click on the Mobile tab I can see my 4 accounts there. When I expand the one for my mobile broadband account it displays my ...

BrendanSimon
Level 1: Cadet

Dear Telstra Business,   I urgently need to add 2 new SIMs to gain access to telstra.extranet APN.  We have 6 SIMs already configured for telstra.extranet, and now need two new SIMs with the same configuration (I have the SIMS, they just need the cor ...

DrPeteBNE
Level 1: Cadet

I have a Telstra Business Premium Mobile ($195) plan .. has 16GB data/mo... and a Telstra 4GX III dongle. The data sim in the dongle is a bundled device with the iPhone 6 sim.... The dongle sim has only 100mb quota, while the phone sim has 16GB. Each ...

Hideous
Level 1: Cadet

Hi I was looking at the small business website hosting - alot of information there but is email hosting included or is that extra ? We have phones, mobiles, and internet direct to the office already and i think it might be simplier to bundle up on so ...

pauljm
Level 2: Rookie

Does anyone have any guidance on installing the Telstra 4G USB devices via SCCM for a corporate enterprise. Also Being that this appears to use the same Telstra Wacther software, is there any way to either install both the 3G and 4G versions together ...

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

Tony_SS
Level 1: Cadet

We have what appears to be a completed installation of a Telstra Direct 100mb/s Fibre Internet Connection at our office that we can't use as we have not received a configuration notification. Last feedback we received from an onsite Telstra tech abou ...

myuzuke
Level 1: Cadet

Hi Telstra Crowd Support, My client has a Netgear Genie router installed on the site, I am not aware of any other third-party/ISP devices installed except for this one. Now, I am getting a PCI-DSS vulnerability on my clients public IP from Telstra, w ...

MarkRobins
Level 1: Cadet

Should I use McAfee for protection on my Telstra small business broadband?Thanks 

jocko99
Level 1: Cadet

I have an Static IP assigned to my BigPond service (Liberty ADSL), but this IP address is not being routed by Telstra. I have verified that the ADSL service is fully functional, with the specified address assigned. We can surf the web and send email. ...

richardc0077
Level 4: Private Eye

I have read throu the booklet trying to find some info about firewall on the card or on the hub does anyone know about this Many thanksRichard

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