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SiRR
Level 1: Cadet

Received a letter saying that we need to connect to NBN.  Ordered NBN for business on 29 August 2019.  Just phoned Telstra to see where my order is at.  Have been advised that it it at least 4-6 weeks away.  Apparently, the order was placed by me, bu ...

Ringmeplease
Level 1: Cadet

  Here is my problem,
We are the owners of a Motel and Restaurant located900kms due west of Brisbane in a town called Charleville.
18 months leading up to the new NBN rollout we were inundated with people calling us claiming to be Telstra and saying o ...

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

FrustratedNick
Level 1: Cadet

Hi, anyone else out there getting fobbed of by Telstra about getting a Velocity connection turned on?

placed order 09 July - told there was a "systems error" and order would not process.
07 Aug - was sent my "smart" modem - i thought my problems would ...

10infinity
Level 1: Cadet

Why is the red “internet light “ on my Gateway Pro modum flashing ?

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Plasticman
Level 1: Cadet

Greetings, Trying to run a business and our NBN is down, we have a 4GX USB Pro (backup) but it isn't working. Blue light is on but cannot connect.  Any advice please.

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

mikey351
Level 2: Rookie

Hi. I have a Telstra WI-FI 4GX Advanced III, with a data sim that is linked to an account that has pooled data. Each SIM has been allocated 2gb. I'm noticing that as I get near the 2G theoretical limit the 4GX is showing an alert. When I reach the 2g ...

prchappie
Level 3: Gumshoe

29/4/19 Telstra started upgrades to Port Arthur 7182 tower. Been dealing with tech support with out any success. Tested tower and all is okay!! As property is 100km away I have had a couple of trips to no avail. I am currently there now and rebooted ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

prchappie
Level 3: Gumshoe

29/4/19 Telstra started upgrades to Port Arthur 7182 tower. Been dealing with tech support with out any success. Tested tower and all is okay!! As property is 100km away I have had a couple of trips to no avail. I am currently there now and rebooted ...

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

Tony_SS
Level 1: Cadet

We have what appears to be a completed installation of a Telstra Direct 100mb/s Fibre Internet Connection at our office that we can't use as we have not received a configuration notification. Last feedback we received from an onsite Telstra tech abou ...

myuzuke
Level 1: Cadet

Hi Telstra Crowd Support, My client has a Netgear Genie router installed on the site, I am not aware of any other third-party/ISP devices installed except for this one. Now, I am getting a PCI-DSS vulnerability on my clients public IP from Telstra, w ...

MarkRobins
Level 1: Cadet

Should I use McAfee for protection on my Telstra small business broadband?Thanks 

jocko99
Level 1: Cadet

I have an Static IP assigned to my BigPond service (Liberty ADSL), but this IP address is not being routed by Telstra. I have verified that the ADSL service is fully functional, with the specified address assigned. We can surf the web and send email. ...

richardc0077
Level 4: Private Eye

I have read throu the booklet trying to find some info about firewall on the card or on the hub does anyone know about this Many thanksRichard

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