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Nomi83
Level 1: Cadet

The guy I was forwarded to was EXTREMELY EXTREMELY Rude, continuously spoke over me then when I have him an example of how I've been understanding regarding Telstra... He started speaking over me and said I need to speak to someone else to vent..... ...

Anthony320
Level 1: Cadet

Hi all, Bit of a weird issueI have upgraded from ADSL to a FTTN NBN connection and now no computers on my network will connect to a remote VPN server. I obviously don’t need any port forwards as it is outgoing data.
i have tried differ modem/router an ...

RIcHI3
Level 2: Rookie

I am having hell. Ever since the NBN Co have started playing with the HCF cable in my area I have not had a reliable internet service. My ping (ms) spikes every 5-10 minutes to 2000ms. I have been on the phone to Telstra platinum support for hours, a ...

Mike_GLC
Level 1: Cadet

I've had completely conflicting information from several different Telstra employees ... The only think I can see on-line says it's for ADSL - https://www.telstra.com.au/internet/extras

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

IPV-Aaron
Level 2: Rookie

We run multiple web-based services for the health/finance industry and have been facing an ongoing problem for somewhere in the area of six to eight months, where DNS records are not being propagated/refreshed for certain Telstra Bigpond Home and Bus ...

msdconsult
Level 2: Rookie

There was an outage in Double Bay that started on Friday afternoon and when we looked up the outage yesterday the cause was identified as NBN issues (NBN just became "ready for service" ha ha ha).  In the early hours of this morning Telstra claimed t ...

lironl2
Level 4: Private Eye

Why are there small business plans for NBN over every fixed wire technology except for HFC?  The customer terms for DOT list them all except for HFC. If I check an address which is in an NBN over HFC area, I get a response back saying that I can get ...

zottles
Level 3: Gumshoe

I have a business that currently has two ADSL Connections and two phone numbers. We have two connections for redundancy. For 8 hours each month we have a “mission critical” activity which uses the internet. If one line goes down or becomes unreliable ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

Tony_SS
Level 1: Cadet

We have what appears to be a completed installation of a Telstra Direct 100mb/s Fibre Internet Connection at our office that we can't use as we have not received a configuration notification. Last feedback we received from an onsite Telstra tech abou ...

myuzuke
Level 1: Cadet

Hi Telstra Crowd Support, My client has a Netgear Genie router installed on the site, I am not aware of any other third-party/ISP devices installed except for this one. Now, I am getting a PCI-DSS vulnerability on my clients public IP from Telstra, w ...

MarkRobins
Level 1: Cadet

Should I use McAfee for protection on my Telstra small business broadband?Thanks 

jocko99
Level 1: Cadet

I have an Static IP assigned to my BigPond service (Liberty ADSL), but this IP address is not being routed by Telstra. I have verified that the ADSL service is fully functional, with the specified address assigned. We can surf the web and send email. ...

richardc0077
Level 4: Private Eye

I have read throu the booklet trying to find some info about firewall on the card or on the hub does anyone know about this Many thanksRichard

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