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How do I set-up/remove my Call Forwarding options?

Answered

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.

 

To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #21#
3. Hang up.

To set-up Call Forward Busy.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *24
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward Busy.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #24#
3. Hang up.

To set-up Call Forward No Answer.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *61
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward No Answer.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #61#
3. Hang up.

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Community Manager
Accepted Solution

Re: How do I set-up/remove my Call Forwarding options?

This post has been converted to an article in our Business Wiki

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7 REPLIES 7
Community Manager Community Manager
Community Manager
Accepted Solution

Re: How do I set-up/remove my Call Forwarding options?

This post has been converted to an article in our Business Wiki

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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pollyrw
Level 1: Cadet

Re: How do I set-up/remove my Call Forwarding options?

I have been trying to activate call forward immediate but keep getting a message "this feature is not proviced as part of your service" - I have spoken on several occasions to Telstra - after much waiting - and keep being promised that it will activate within 48 hours but nothing happens

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Support Team
Support Team

Re: How do I set-up/remove my Call Forwarding options?

Hi Pollyrw, if the codes are not working for you have you tried accessing your call forward settings within your handset, and enable this? You can then select a number to divert all calls, or it will default to 101 See how you go. 

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WMFrustrated
Level 2: Rookie

Re: How do I set-up/remove my Call Forwarding options?

Hello,

 

We asked Telstra to set up call forwarding to our mobile as our NBN landline kept going down. Unfortunately they forwarded the calls to the wrong number. In any case, we want this removed and have tried:

 

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #21#
3. Hang up.

 

This does not work.

 

Is there anything else we can try???

 

 

Support Team
Support Team

Re: How do I set-up/remove my Call Forwarding options?

Sorry for the frustration. Have you tried forwarding to the correct number, then turning off forwarding? - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Justin493
Level 1: Cadet

Re: How do I set-up/remove my Call Forwarding options?

*21 does not work on my phone. Says - call can not be connected.

Support Team
Support Team

Re: How do I set-up/remove my Call Forwarding options?

Hi @Justin493

 

If you're having trouble with getting this activated with the instructions above, please get in contact with our fault teams

 

Consumer: 132203

Business: 132999

 

 

____________________

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