How do I set-up/remove my Call Forwarding options?

[CrowdSupport]

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.

To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #21#
3. Hang up.

To set-up Call Forward Busy.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *24
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward Busy.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #24#
3. Hang up.

To set-up Call Forward No Answer.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *61
3. Key in the number you want your calls forwarded to.
4. Press # and hang up.

To remove Call Forward No Answer.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #61#
3. Hang up.

[DanK · Accepted solution]

This post has been converted to an article in our Business Wiki

[pollyrw]

I have been trying to activate call forward immediate but keep getting a message "this feature is not proviced as part of your service" - I have spoken on several occasions to Telstra - after much waiting - and keep being promised that it will activate within 48 hours but nothing happens

[Cas-Ra]

Hi Pollyrw, if the codes are not working for you have you tried accessing your call forward settings within your handset, and enable this? You can then select a number to divert all calls, or it will default to 101 See how you go. 

[WMFrustrated]

Hello,

We asked Telstra to set up call forwarding to our mobile as our NBN landline kept going down. Unfortunately they forwarded the calls to the wrong number. In any case, we want this removed and have tried:

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial #21#
3. Hang up.

This does not work.

Is there anything else we can try???

[MattyC]

Sorry for the frustration. Have you tried forwarding to the correct number, then turning off forwarding? - Matthew.

[Justin493]

*21 does not work on my phone. Says - call can not be connected.

[ShannonD]

Hi @Justin493

If you're having trouble with getting this activated with the instructions above, please get in contact with our fault teams

Consumer: 132203

Business: 132999