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bandjphipps
Level 1: Cadet

Moving from Optus to Telstra

Answered

Hi, myself and 2 family members are looking at transfer my Optus ph number to Telstra when the iPhone 5 is released. We are no longer on contract and now paying month by month. What details do we need to provide to swap over? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Moving from Optus to Telstra


@bandjphipps wrote:
Hi, myself and 2 family members are looking at moving from Optus to Telstra when the iPhone 5 is released. We are no longer on contract and now paying month by month. What details do we need to provide to swap over? Thanks.

When you do the port, you will need to supply:

 

  • 100 Points of ID
  • Mobile Number and Account Number (for the Port)
  • Delivery/Address details if your ordering online

B.

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7 REPLIES 7
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Moving from Optus to Telstra


@bandjphipps wrote:
Hi, myself and 2 family members are looking at moving from Optus to Telstra when the iPhone 5 is released. We are no longer on contract and now paying month by month. What details do we need to provide to swap over? Thanks.

When you do the port, you will need to supply:

 

  • 100 Points of ID
  • Mobile Number and Account Number (for the Port)
  • Delivery/Address details if your ordering online

B.

----------------------------


New Users - Click Here!

bandjphipps
Level 1: Cadet

Re: Moving from Optus to Telstra

Thanks for the info
Support Team
Support Team

Re: Moving from Optus to Telstra

If it helps, the details at https://go.telstra.com.au/helpandsupport/-/accepted-forms-of-identification outline what constitues 100 points of identification and what forms of ID are considered primary and secondary.

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zacktrey
Level 3: Gumshoe

Re: Moving from Optus to Telstra

Hi,

 

I've pre-ordered the iphone 5 online with telstra. I'm currently with optus though my contract ended in august. From what i gathered during the pre order process, telstra will end my dealings with optus and transfer me to telstra? Or am I expected to cancel my optus service?

 

If telstra does cancel my service, I'm hoping it wont be in the days leading up to the iphone 5 release as I wont have a phone until then.

 

Thanks in advance!!!

 

Zack

Ben_F
Community Alumni (Retired)

Re: Moving from Optus to Telstra


@zacktrey wrote:

Hi,

 

I've pre-ordered the iphone 5 online with telstra. I'm currently with optus though my contract ended in august. From what i gathered during the pre order process, telstra will end my dealings with optus and transfer me to telstra? Or am I expected to cancel my optus service?

 

If telstra does cancel my service, I'm hoping it wont be in the days leading up to the iphone 5 release as I wont have a phone until then.

 

Thanks in advance!!!

 

Zack


You will need to contact Telstra when you receive your iPhone and they will change your number over.

 

B.

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zacktrey
Level 3: Gumshoe

Re: Moving from Optus to Telstra

Thanks! So I shouldn't have to contact optus at all?

Ben_F
Community Alumni (Retired)

Re: Moving from Optus to Telstra


@zacktrey wrote:

Thanks! So I shouldn't have to contact optus at all?


Not at all. Telstra will manage the transfer of your number from Optus to Telstra, however its good to check if you are still in contract and what fees may apply.

 

DO NOT  Request that Optus disconnect your service at any stage. Telstra will do that Smiley Happy

 

B.

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New Users - Click Here!

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