Level 2: Rookie

Porting Vodafone to Telstra

I am trying to port my Vodafone number to Telstra on the Telstra Business BYO post-paid plan $59 / month.


The SIM card arrived yesterday.  I have been trying to activate it for the past 2 days. 


I contacted Live Chat and was given a port reference number.   They said someone from porting team would call.  No one called.  So I called Telstra porting team and they said the request is not showing on their system.  They said it was for a Telstra pre-paid service. No, it's for a post-paid service.  They said they would cancel the order and put me in touch with the Sales team again.




I want to port a number (Vodafone) to post-paid (Telstra)  (onto a business plan).  Not that complicated.   


Now I am waiting for the port request to show up on Telstra's systems and get a call back. But I'm worried the order has been cancelled and this SIM card is now just a nice looking piece of plastic.   Can someone help me out ? 

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Support Team
Support Team

Re: Porting Vodafone to Telstra

Hi @StopChargingMe,


Thanks for reaching out. Sorry to hear about your porting experience, I can understand your frustration.


Can I please confirm the time frame you have been advised for this call back?

Please let me know.

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