atiltman
Level 3: Gumshoe

Telstra Online Text Buddy

Answered

I have a client whom for the past few years has been using Telstra's Text Buddy to communicate with customers using their Telstra mobile numbers. Recently I found that the Text Buddy information page has vanished from Telstra's website.

 

My client has some new Telstra mobiles on their corporate account, when they went to activate text buddy accounts for these numbers it says their number is not telstra.

 

My client contacted Telstra and after speaking to several departments found that nobody within Telstra that she spoke to even knows what Telstra Text Buddy is?

 

Has this service been unofficially discontinued? Why can we no longer register new mobile numbers with the service?

 

Thanks in advance Smiley Happy

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 17: Bureau Chief
Accepted Solution

Re: Telstra Online Text Buddy


@atiltman wrote:

Text Buddy has been a useful tool for them because it doesnt require any additional separate accounts, passwords etc, when installing the product you simply enter your telstra mobile number, generate a pin code for access and from then on you can use text buddy to send/receive SMS's from that mobile number.

 

I somehow need to find someone within Telstra who can find out why the newest batch of telstra mobiles are being rejected by text buddy.

 


Atiltman,

 

Please PM me the numbers involved. This situation sometimes happens to phones within Telstra due to a particular combo of settings. Should probably not happen to you. 

 

I am in direct contact with the guys who can investigate this for you. I've been working with them for a decade. I managed the internal prototype that led to the creation of Online Text Buddy so hopefully I can help out.

 

I can confirm that I can't find it on T.com either. I'll ask about that too. It seems they've done a re-org of all those pages and it's centred around SmartPhone apps. And the alternative - Telstra Desktop Messaging - is still there but it's a business focussed product so not on that page.

 

You can search for Telstra Desktop Messaging and individuals (who work for somebody with an ABN) can sign up for the pay-as-you-go service which charges to their mobile. They then get a very capable web page for sending and receiving SMS and MMS including mailmerge, bulk sending, inbox wizard, auto-replies, etc (although some of those don't work on the pay-as-you-go service and need them to get a single business number to send on behalf of). The product also has a PC Client like Telstra Online Text Buddy with the additional feature of being able to leverage a "company address book".

 

But please get me some info on the numbers you're having trouble with for TOTB and I want to chase it down. 

--
Kevin
[ I am a Telstra Employee however my posts here are done in a personal capacity.]
atiltman
Level 3: Gumshoe
Accepted Solution

Re: Telstra Online Text Buddy

Just to follow up in closing this thread, after receiving some assistance from Kev we identified that my client had somehow inadvertently had the barring code 'NOBUDDY' added to their new mobiles.

 

It is likely that they requested to bar everything except calls and SMS which is how this happened!

 

Big props to Kev as we were having no luck with the usual avenues, most didnt even know of this products existence!

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33 REPLIES 33
Level 23: Superhero

Re: Telstra Online Text Buddy

That being said, I believe that now people generally use the Telstra 'My Connect' website to send SMS that are billed to their account.

https://go.telstra.com.au/helpandsupport/-/myconnect-explained

If you've found a solution then don't forget to mark that post accordingly.
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Level 21: Augmented

Re: Telstra Online Text Buddy


@Kalak wrote:

 

That being said, I believe that now people generally use the Telstra 'My Connect' website to send SMS that are billed to their account.

https://help.telstra.com/app/answers/detail/a_id/17415/c/1986/kw/myconnect/r_id/130958


@That said, MyConnect is in the process of being made obsolete. Once all @bigpond.com accounts have been migrated I'm quite sure that MyConnect is being de-commisioned and all associated Telstra services with it (MySync, MySMS, BigBlog etc.)

 

I personally have never heard of Online Text Buddy either but I would definately not reccomend changing to the MyConnect version.

 

Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
atiltman
Level 3: Gumshoe

Re: Telstra Online Text Buddy

Text Buddy has been a useful tool for them because it doesnt require any additional separate accounts, passwords etc, when installing the product you simply enter your telstra mobile number, generate a pin code for access and from then on you can use text buddy to send/receive SMS's from that mobile number.

 

I somehow need to find someone within Telstra who can find out why the newest batch of telstra mobiles are being rejected by text buddy.

 

Thank you for the responses so far, need someone who can check out the new mobile numbers and advise why their being rejected.

Level 21: Augmented

Re: Telstra Online Text Buddy

I'm looking into it now seeing what I can find out =)
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
Level 23: Superhero

Re: Telstra Online Text Buddy

So with Text Buddy no longer being actively supported (though I believe it's the only option for prepaid customers of this kind), and MyConnect being made obsolete (I assume because of the Live Mail 'upgrade'), are you aware of any plans to introduce a replacement service/product?
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Level 21: Augmented

Re: Telstra Online Text Buddy

Ok so Text Buddy is actively supported however according to the person I spoke too there are very very very few people who use the service so it's not well known. (So Kalak, I don't know of any replacement for the MyConnect varient at the moment, Text Buddy may become the only SMS service.)

The error you're getting isn't standard so what you'd need is to talk to Level 2 Mobile Assurance Faults and they will need to escalate it for investigation. You can get them on 125 111 and say "Faults" followed by "Mobiles".

If you get misrouted ask for level 2 Mobile assurance 3-5 day fix times apparently so let us know how you go! =)

Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
aparnaa
Level 2: Rookie

Re: Telstra Online Text Buddy

It's Informative. Thanks for sharing!!!

Level 17: Bureau Chief
Accepted Solution

Re: Telstra Online Text Buddy


@atiltman wrote:

Text Buddy has been a useful tool for them because it doesnt require any additional separate accounts, passwords etc, when installing the product you simply enter your telstra mobile number, generate a pin code for access and from then on you can use text buddy to send/receive SMS's from that mobile number.

 

I somehow need to find someone within Telstra who can find out why the newest batch of telstra mobiles are being rejected by text buddy.

 


Atiltman,

 

Please PM me the numbers involved. This situation sometimes happens to phones within Telstra due to a particular combo of settings. Should probably not happen to you. 

 

I am in direct contact with the guys who can investigate this for you. I've been working with them for a decade. I managed the internal prototype that led to the creation of Online Text Buddy so hopefully I can help out.

 

I can confirm that I can't find it on T.com either. I'll ask about that too. It seems they've done a re-org of all those pages and it's centred around SmartPhone apps. And the alternative - Telstra Desktop Messaging - is still there but it's a business focussed product so not on that page.

 

You can search for Telstra Desktop Messaging and individuals (who work for somebody with an ABN) can sign up for the pay-as-you-go service which charges to their mobile. They then get a very capable web page for sending and receiving SMS and MMS including mailmerge, bulk sending, inbox wizard, auto-replies, etc (although some of those don't work on the pay-as-you-go service and need them to get a single business number to send on behalf of). The product also has a PC Client like Telstra Online Text Buddy with the additional feature of being able to leverage a "company address book".

 

But please get me some info on the numbers you're having trouble with for TOTB and I want to chase it down. 

--
Kevin
[ I am a Telstra Employee however my posts here are done in a personal capacity.]
atiltman
Level 3: Gumshoe

Re: Telstra Online Text Buddy

Wow, lots of information here, thanks to all above!

 

KrayzeeKev, I will talk to my client and see if I can get a list of the newer telstra numbers (they are all on an enterprise account). I am not sure of the quantity of which are no longer functional, though I know my client has a list of numbers that were newly supplied. I will PM you with the numbers once I have confirmed with them Smiley Happy

 

I'll also have a look at the Telstra Desktop Messaging and see if its something their staff would be capable of using Smiley Wink

 

Thanks everybody!

 

 

MissTiff
Level 3: Gumshoe

Re: Telstra Online Text Buddy

Sorry - here is the actual Telstra link for downloading this program:

 

 

 

 

atiltman
Level 3: Gumshoe
Accepted Solution

Re: Telstra Online Text Buddy

Just to follow up in closing this thread, after receiving some assistance from Kev we identified that my client had somehow inadvertently had the barring code 'NOBUDDY' added to their new mobiles.

 

It is likely that they requested to bar everything except calls and SMS which is how this happened!

 

Big props to Kev as we were having no luck with the usual avenues, most didnt even know of this products existence!

dan_boyce
Level 1: Cadet

Re: Telstra Online Text Buddy

Hi - I am getting an error message as follows when I try to login:  "online text buddy communications error telstral online text buddy is unable to send request an error occurred inthe secure channel support" any ideas how to fix?  thanks,

zw
Level 1: Cadet
watashi
Level 5: Eagle Eye

Re: Telstra Online Text Buddy

Indeed - VERY frustrating

There are dead links all over the place and (it seems) no way to send an SMS via a PC now for consumer types.

Would love to be proved wrong.

 

Telstra (Retired)
Telstra (Retired)

Re: Telstra Online Text Buddy

Hi

 

Online Text Buddy sales has been discontinued and as a result one cannot download the application from the Telstra website. However, its still supported for customers who already have the application installed and provisioned on their accounts. . Telstra Desktop Messaging has replaced it for business customers.

 

Victor

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gan
Level 1: Cadet

Re: Telstra Online Text Buddy

I have spent enough time searching for this and contacted Telstra support.  Looks like I can not get this anymore from Telstra  web site. all the links just come back as not able to connect!!! Is Text buddy available at all??

 

sutho010
Level 1: Cadet

Re: Telstra Online Text Buddy

How do I get text buddy on my new laptop? the download seems to have disappeared.

Telstra (Retired)
Telstra (Retired)

Re: Telstra Online Text Buddy

Hi sutho010

As Victor mentioned, it can't be downloaded anymore. 

We are only supporting it for people who still have it installed. 

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Pasputer
Level 2: Rookie

Re: Telstra Online Text Buddy

The online text buddy can be downloaded from a third party site. It is the real deal with no adwear or other addons. To get the installation package go to http://softadvice.informer.com/Text_Buddy_Telstra_Download.html

Pasputer
Level 2: Rookie

Re: Telstra Online Text Buddy

For text buddy to work you will need to modify the advanced security settings in Internet explorer.

  • UNCHECK "Use SSL2.0
  • CHECK "Use SSL 3.0"
  • CHECK "Use TLS 1.0"
  • UNCHECK "Use TSL 1.1"
  • UNCHECK" Use TLS 1.2"

This should overcome the issue of receiving themessage "online text buddy communications error telstra online text buddy is unable to send request an error occurred inthe secure channel support"

 

Pepitovfr
Level 1: Cadet

Re: Telstra Online Text Buddy

I've been a regular user of Telstra Text Buddy for some time and have been happy with it. Pleased to see it's still supported for existing business users.

I'm having to replace my main computer so must re-install the app, and would like to save my address book to save having to retype them all in.

Does anybody know of any instructions to do this?

I assume it will need a partial manual export/import of Windows registry which I'm comfortable doing.

thanks.
jf3000dotcom
Level 1: Cadet

Re: Telstra Online Text Buddy

You can download the TXT Buddy from here

http://telstra-online-text-buddy.software.informer.com/

The app works fine and doesnt need any changes made to it, works fine under Windows 8.
I may know a thing or two about Telstra, but I do not work for telstra. Do not asking me questions related to Telstra.
tontela
Level 1: Cadet

Re: Telstra Online Text Buddy

How do I retrieve my (forgotten) TB password?

Support Team
Support Team

Re: Telstra Online Text Buddy

Hi tontela, with the Text Buddy service no longer being provided we're not able to reset passwords to provide access - if you have an ABN or ACN then you may be interested in the Desktop Messaging service instead via http://goo.gl/8JR59D;

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Rodneyoz
Level 1: Cadet

Re: Telstra Online Text Buddy

Hey All,

 

I know this is a ver late reply but,......................Telstra Online text Buddy (free version) still works and accepts all mobile numbers regardless of carrier.

 

email me for a copy of the Setup.exe file. {SNIP} I will try and post it to some sharing sites.

 

It's a great facility/app.

 

Rod

 

Moderator notes: removed content as personal information

Rodneyoz
Level 1: Cadet

Re: Telstra Online Text Buddy

it still works. contact me on {SNIP} for me to provide ou the setup.exe file. No Scam, just help.

 

Rod

 

Moderator notes: removed content as personal information

ptlrc
Level 1: Cadet

Re: Telstra Online Text Buddy

hello, can you please send me a copy, my email is ****

ptlrc
Level 1: Cadet

Re: Telstra Online Text Buddy


@Rodneyoz wrote:

it still works. contact me on {SNIP} for me to provide ou the setup.exe file. No Scam, just help.

 

Rod

 

Moderator notes: removed content as personal information



@Hello, can you please send me a copy, my email is fafaboke @ gmail dot com

JenJen05
Level 1: Cadet

Re: Telstra Online Text Buddy

Does anyone know the server name and/or port that Telstra Text Buddy uses?

 

In the last week we have a user where it has stopped working on our internal work network, but works perfectly off it.

To escalate it I need more information on how it works so I can add detail. They wont accept a ticket that says "This doesn't work"

Telstra (Retired)
Telstra (Retired)

Re: Telstra Online Text Buddy

Hi JenJen05

 

I am not able to find any information regarding the ports required for the Telstra Text Buddy.

 

The Text Buddy is no longer available for download on the Telstra.com site and while existing users with this tool installed on their PCs and notebook can continue to use the application,  but support is limited.

 

Business customers can register to use Telstra Desktop Messaging via: https://onlinesms.telstra.com/ and I would suggest using this instead.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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abrogard
Level 3: Gumshoe

Re: Telstra Online Text Buddy

 

What to do when it will not allow adding new contacts?  Tells you that it already exists?

 

 Found another thread about this but it was old and without clear resolution of the issue.

 

Malaus
Level 1: Cadet

Re: Telstra Online Text Buddy

Great solution. Have been using Buddy from its inception and it is by far the best program of its kind. Must have been an upgrade of one of my programs that caused the problem. Problem occurred suddenly on my XP desk top on which it has been working for years. I reinstalled Buddy on several occasions without result. Exactly the same products on my Win7 laptop and Buddy never had problems. Weird hey?

 

Malaus


@Pasputer wrote:

For text buddy to work you will need to modify the advanced security settings in Internet explorer.

  • UNCHECK "Use SSL2.0
  • CHECK "Use SSL 3.0"
  • CHECK "Use TLS 1.0"
  • UNCHECK "Use TSL 1.1"
  • UNCHECK" Use TLS 1.2"

This should overcome the issue of receiving themessage "online text buddy communications error telstra online text buddy is unable to send request an error occurred inthe secure channel support"

 


 

abrogard
Level 3: Gumshoe

Re: Telstra Online Text Buddy

 

Anyone got a fix for firefox? 

 

Or a general fix for '  experienced an error.  Please try again later...'  ?

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