Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ service and complete failure to activate the Telstra Business on NBN?
We've had sync all the time and tried 2 Telstra Gateway Pro modems and also two NBN-compatible Draytek modems and 29 phone calls to Telstra and still no solution!
Apparently Telstra Level 2 staff have now taken it to Level 3 but both Telstra and NBN steadfastly believe they have done all that is necessary...... yet there is no Internet/data exchange and another Telstra Gateway Modem is on its way!
I have had three Telstra technician visits with no success. Help.
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Hi in-limbo,
I am sorry to read that your connection order is in limbo, I can see how that would be a cause of concern for you.
If you have an SR case number you can share with me, I can contact your case Manager, send them a copy of this correspondence & ask that they contact you.
Angela
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Hi in-limbo,
I am sorry to read that your connection order is in limbo, I can see how that would be a cause of concern for you.
If you have an SR case number you can share with me, I can contact your case Manager, send them a copy of this correspondence & ask that they contact you.
Angela
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Thanks for those case numbers, it's lead me to your case Manager & I have emailed them with a copy of this correspondence asking that they touch base with you.
I'm not sure of their schedule & can't say how quick they will call back, if you haven't heard by this time tomorrow let me know & I'll email them again.
Angela
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hi in-limbo,
I am sorry this is still a cause of concern for you, I can only begin to imagine how frustrating this must be.
Can I ask if your case Manager called you after I left a message for them Tuesday?
Angela
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Thank you for the clarification, has you case Manager advised if they will be following up further? -Angela
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It certainly is my job to be polite & kind to customers & appreciate & understand their individual concerns. I'm sorry if I've come across robotic, that is never my intention.
Please know that here in the social media team we don't have full account access as this is not a secure connection live our chat services & so I wanted to understand how things have been left with your case Manager, I mean, have they said they will follow-up & be back in touch or have advised there is nothing further they can do.
If you'd like me to email them asking that they call you as soon as they can to discuss this further I can.
Angela
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines