Julianfoot
Level 1: Cadet

Total incompetence from Telstra staff.

So, I have two land lines each with an ADSL and phone.

 

On the 25th October someone from Telstra comes along and disconnects one phone line and one ADSL line.

 

1hour on mobile to log the issues with 2 different staff and one cannot do both.

 

Am told I have to wait until the 31st for repair. Repair man comes. Does not fix anything... but simply disconnects the other ADSL.

 

I now have only 1 phone line and no internet.

 

After 1.5 hours on the phone I am promised it would be fixed today... then I'm told it will be fixed on the 8th!

 

2 weeks after they broke it!

 

After another 1.5 hours I finally escalate to a human being who understands that this is an issue!

 

i am not paying this bill nor the next one as compensation for their incompetence.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Goodbye Excess Data Charges

Hello New Plans.

Find out more