So, I have two land lines each with an ADSL and phone.
On the 25th October someone from Telstra comes along and disconnects one phone line and one ADSL line.
1hour on mobile to log the issues with 2 different staff and one cannot do both.
Am told I have to wait until the 31st for repair. Repair man comes. Does not fix anything... but simply disconnects the other ADSL.
I now have only 1 phone line and no internet.
After 1.5 hours on the phone I am promised it would be fixed today... then I'm told it will be fixed on the 8th!
2 weeks after they broke it!
After another 1.5 hours I finally escalate to a human being who understands that this is an issue!
i am not paying this bill nor the next one as compensation for their incompetence.
Was this helpful?
Thank you for your feedback
We can help right now
Hi, myself and 2 family members are looking at transfer my Optus ph number to Telstra when the iPhon ...
Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ servic ...
I got a voicemail from "Telstra Credit Management" asking me to call them on 1800 816 025. Normally ...
Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Busine ...
Manage your business services on your mobile with the Telstra 24x7® App
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved