I am getting a bit of conflicting advice.
I had a personal number that was ported to Telstra when I started a new job. Now I am moving companies, and want to take my number with me. The phone itself is still in contract.
Telstra has advised me directly that I just need both parties (former and future employer) to fill out a form. However, my former company has said that either the phone needs to be paid out of the contract, or I transfer it to a private contract of equal or lesser value and then transfer the number to my new employer from that personal contract. My new employer has also said they can't transfer the number if the phone is in contract.
I don't want the handset - only the number, as I have had this number now for over 10 years.
Was this helpful?
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.