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Level 1: Cadet

Hi,It looks like Telstra has rolled out new mobile plans today and there is no longer an option to lease the mobile handset and upgrade each year. I was looking to upgrade my handset to Samsung S10+ on the $129 monthly lease plan (160GB) but that opt ...

Level 1: Cadet

How do I find a chat board I have started....

Level 1: Cadet

Just realised I’ve paid $6500 over 24 months on a lease plan which is now coming to an end and will now have to pay market value on my used handset to keep it.
Feeling slightly ripped off and stupid for taking the plan on.

Level 2: Rookie

We are getting NBN this month (June 2019), FTTC, so should be pretty good.I am looking at plans, (small business from home), and even though we have been with Telstra for ever, I must say that their NBN plans are nowhere near as good as for instance ...

Level 1: Cadet

hi all.  For a medium to small size company (8 channels of Business SIP) that have offices in 5 countries (Dubai, UK, Malaysia, USA, Brazil to name a few) they will need to call these locations fairly often. The issue is that there doesn't seem to be ...

Level 1: Cadet

I have a business landline and I use Messagebank 125101 for my message service. On this landline I can access the messages fine and if a message is left I get the normal red flashing light and change in dial tone. When I try to access this service vi ...

Level 1: Cadet

Hi, How do I get the invoice of my recent plan upgrade, which lists all the plan details and the mobile device details which has been provided with the plan? I have made the purchase online, but as with previous plans (where the purchase was done in ...

Level 2: Rookie

I am trying to port my Vodafone number to Telstra on the Telstra Business BYO post-paid plan $59 / month. The SIM card arrived yesterday.  I have been trying to activate it for the past 2 days.  I contacted Live Chat and was given a port reference nu ...

Level 1: Cadet

On behalf of a client, on their existing, large Telstra account, I ordered a small business SIM only plan online, because it's a good plan for the task and it's only available online. All I have is an order confirmation number.  Delivery of the SIM i ...

Level 1: Cadet

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

Level 1: Cadet

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

Level 2: Rookie

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

Level 2: Rookie

Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ service and complete failure to activate the Telstra Business on NBN?We've had sync all the time and tried 2 Telstra Gateway Pro modems and also two NBN-com ...

Community Manager CrowdSupport Community Manager
Community Manager

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.   To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls for ...

Level 1: Cadet

Hi, I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated. I am an existing telstra business customer, I ordered a n ...

Level 1: Cadet

Hello everyone, I have some questions about the business bundle service. After called Telstra for several times, I found different stuff gave me different answers. Maybe someone from the forum can give me the information that not misleading.  I signe ...

Level 3: Gumshoe

These days we have a Personal Identification Number (PIN) for many things, including your mobile phone. After we turn our mobile phones on more often than not you are required to enter you PIN. If you are like me I rarely turn off my mobile therefore ...

Level 1: Cadet

Hi People, I'm trying to set up a Telstra Business Email address on an Android mobile.  The issue I'm having is not related to the handset as I've tried to set the same email account setup process on several models (just in case). The email address i ...

Level 1: Cadet

We get RoboCalls to our mobiles and we can block them on an iPhone but the call still goes through to VoiceMail (101), the VoiceMail record is usually 30 seconds of silence. How do we block the call completely so it is dropped immediately and doesn't ...

Level 1: Cadet

I got  a voicemail from "Telstra Credit Management" asking me to call them on 1800 816 025. Normally when I miss a call from you guys, someone calls me by name but this wasn't the case... is this legit?

Level 2: Rookie

Hi Team, Question is aimed more toward the Enterprise uses but does having a Next G Primary solution connected to an MPLS offer a static IP?  Thanks. 

Level 1: Cadet

Hi We are a business operating in Perth WA and during the outage in May of 2016 we lost a lot of business due to modem reboot that Telstra did we waited days for a new modem only tobe told that there were non as there was a shortage, I am wondering h ...

Level 1: Cadet

I want to know why, in the Telstra firmware for samsung galaxy s7 edge the ability to prefer wifi over tower has been removed? Stock standard firmware allows you in "more connection settings" to select it.

As I have sketchy reception and wifi calling ...

Level 1: Cadet

So, I have two land lines each with an ADSL and phone. On the 25th October someone from Telstra comes along and disconnects one phone line and one ADSL line. 1hour on mobile to log the issues with 2 different staff and one cannot do both. Am told I h ...

Level 1: Cadet

This is a copy of the long winded chat online with Telstra with no solution as yet Page 1 Transcript of 24x7 Chat A transcript of this secure Chat is retained and may be monitored for coaching purposes. You can view our Privacy Statement at telstra.c ...

Level 1: Cadet

Can someone please confirm all of the activation and deactivation codes for call forwarding on a business landline on the NBN as noone seems to be able to answer this question on the telephone. I need them forCall forward to message 101 on:Busy Unans ...

Level 1: Cadet

Is it possible to forward calls from a mobile with out having access to the phone.

Level 1: Cadet

We are a business whos mobile service and business has been impacted by the service disruptions and while the free data day may appease and individual persons impact, it does nothing for business. A free data day on the weekend - wow telstra - shows ...

Level 1: Cadet

Long time telstra customers out of contract are not offered the same discounts that new customers are, and the reason is attributed to telstra's billing system. Apparently it is unable to apply discounts to existing customers. Seemingly convenient ex ...

Level 2: Rookie

We have a pretty big account with Telstra and on one line I have is a BusinessLine Max. I would have thought that it would come with free caller ID but apparently not. I was on chat yesterday but had to give up in the end due to time, and I am curren ...

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