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Sarahdardenne
Level 1: Cadet

call forwarding on business landline

Answered

How do I setup/remove call forwarding on my business landline? Please note, I have dial 0 before I get an outside line.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator
Accepted Solution

Re: call forwarding on business landline

Hi Sarahdardenne and welcome to CrowdSupport.

 

I would suggest you try the following steps:

 

To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.

2. Dial 0
3. Then dial *21
4. Key in the number you want your calls forwarded to.
5. Press # and hang up.

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.

2. Dial 0
3. Dial #21#
4. Hang up.

 

Hope this helps

Deanna 

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10 REPLIES 10
Moderator
Moderator
Accepted Solution

Re: call forwarding on business landline

Hi Sarahdardenne and welcome to CrowdSupport.

 

I would suggest you try the following steps:

 

To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.

2. Dial 0
3. Then dial *21
4. Key in the number you want your calls forwarded to.
5. Press # and hang up.

To remove Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.

2. Dial 0
3. Dial #21#
4. Hang up.

 

Hope this helps

Deanna 

________________________________
Need help? Check out our Community Wiki or Support Portal
Looking for a new mobile? Order online today.
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out



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1qaz1qaZ
Level 1: Cadet

Re: call forwarding on business landline

Hi I want to know how to forward calls to my mobile to a landline

1qaz1qaZ
Level 1: Cadet

Re: call forwarding on business landline

I'm sure I must be able to use the 'message bank' number 101 but what are the options to choose from there?

Telstra (Retired)
Telstra (Retired)

Re: call forwarding on business landline

Hey 1qaz1qaz

 

If you want to forward from your mobile to your landline, you just follow the above instructions.

 

If you want to forward from your home phone to your mobile, follow instructions below:

 

 

Call forwarding fixed

 

Thank you 1qaz1qaz.

 

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1qaz1qaZ
Level 1: Cadet

Re: call forwarding on business landline

Thanks for your reply.  I have tried dialing the *21+61738763684# in my mobile phone and I get this error message - 'Connection problem of invalid MMI code'. 

Yoiur instruction all start with 'lift handset and wait for dial tone' - mobiles don't have this feature.

I am on a Telstra contract with a Sony Xperia Z1 and want to forward any calls to clients make to my mobile to my office land line which has a local Brisbane number and operated through a voip phone.

Thanks for any further assistance.

John

Telstra (Retired)
Telstra (Retired)

Re: call forwarding on business landline

Hi,

 

This page will help you to divert your mobile to a landline service:

 

http://go.telstra.com.au/helpandsupport/-/using-call-forward-on-your-mobile-phone

 

It is a slightly different code that you need to be entering. It is listed in the link I've provided above under "How do I use Call Forward on my Mobile Phone?"

 

I hope this helps.

 

-Matt W

 

 

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redliner
Level 1: Cadet

Re: call forwarding on business landline

When I try to divert from my landline to my mobile it almost works fine, except the call forward goes to my message bank?? How can I deactivate the call forward to my message bank?

Support Team
Support Team

Re: call forwarding on business landline

Do you mean that it is going to your mobile or landline MessageBank?

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Bikingfrontiers
Level 1: Cadet

Re: call forwarding on business landline

Thanks Joe Telstra. When I divert my office phone to a mobile can I still use the phone under the following circumstances:
1. Call came in and is diverted and still connected. Can another come in or can I dial out?
2. No calls in session, can I dial out?

Thanks

Bikingfrontiers
Support Team
Support Team

Re: call forwarding on business landline

Hi Bikingfrontiers,

Yes you can still use your phone in standard circumstances (,bear in mind the dial tone may sound odd due to the diversion)

Angela  

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